Tag Archive for Body Language

During The Interview

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Don’t be thrown off by the office set-up, as it might be created to put you at a disadvantage. For example, the chair provided for you might be shorter than the interviewees and a large desk might separate you from them. Don’t concern yourself with this, as everyone else will be viewed with the same conditions. Try your best to seem comfortable in whatever position you happen to be in. Keep your legs uncrossed and flat on the floor with your hands in your lap. Keep your back straight and head up and lean toward the interviewer slightly. Always hit on the averages, not too much and not too little. This goes for everything, appear relaxed, but not too relaxed, use gestures, but not too often and so forth. If the interviewer seems uptight, don’t try to loosen them up with jokes or banter but if they seem personable, or in the mood, it can be advantageous to discuss interests and hobbies. Office photographs can be great links to common interests to help build rapport. If a direct question is asked, answer directly, don’t appear to waste time with the interviewer. Try your best to maintain flow between the communication style of the interviewer and yourself. If they speak quickly, don’t try to keep up, but don’t lag behind either. It’s always better to speak a little bit slower and more confidently than speaking faster than your mind can think.

Maintain good eye contact while speaking and while listening allow for some periods when eye contact is broken. Never cut off the interviewer and offer plenty of cues that you understand what is being said. Speak slowly and confidently and never more than thirty seconds at a time. Nods and approval sounds such as “mhum” makes the interviewer know that you comprehend what is being said and the research shows us that this is important even for high status individuals. If you are genuinely confused by what is said tilt your head to the side to make a query face. If this body language doesn’t yield clarifying information from the interviewer, then ask to hear the information again, as it shows that you are keenly interested in learning more about the work.

To measure your success throughout the interview watch for eye contact, smiling and nodding. The research show us that successful applicants get twice as much eye contact, three times more smiling and twice as much head nodding as unsuccessful ones. Use this information to build your confidence or to ramp up your pitch if things aren’t going well.

Job Interview Body Language

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More than anything else during a job interview is the overall impression you leave with your prospective employer. Your credentials including your resume and even what you say will all be long forgotten minutes after you leave the interviewer’s office. They may recall certain things you said, but they won’t key in on them specifically. Instead the interviewer will key in on how you said them. In fact, most studies agree that job interviews are a fairly unproductive affair, as how you are rated, and whether or not you are hired, has more to do with how much you are liked by the interviewer than any other factor.

Body language during an interview is simple. All that is required of you is to convey that you are competent, qualified and most importantly, that you will fit in with the current company’s structure without causing problems. This raises a common misconception about job interviews which says that standing out from the other applicants is the goal, but in reality, fitting in should be your primary objective. The following are some tips to taking a proper interview.

Laissez-faire

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The final type of boss is the laissez-faire type. The words “laissez-faire” is French for “let be”. Literally, this boss will give an employee free reign, or seemingly so. They have confidence in the ability of others to do a good job, and check in only occasionally to measure progress. This boss will be relaxed and not status conscious, they will try to avoid others as much as possible to afford them the room and space they need to work. They might be friendly, but lack eye contact and expression so as not to become involved with others and take them off task. To work well with this boss, use confident and independent body language. Give off signals that you are working efficiently and are coping with any project given to you. Keep meetings short, update them of your progress every so often, then get back to work.

Democratic

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The second type of employer is the democratic boss. Democratic bosses are most often female and their most popular sentiment is to make others feel welcome and comfortable. They will try to build personal relationships and welcome new ideas and thoughts to the conversation. Their office will have informal meeting places and the door will ‘always be open’. Other signals of the democratic leader, is her desire to build rapport, she’ll come to speak with someone instead of writing out orders on paper, she’ll be encouraging and touch more frequently. To work with this type of boss, mirror their language. Use open body language when she does, and feel free to chat with her when necessary. Avoid thinking that she desires and equal relationship though and overstep the employee-employer relationship. Allow her the control and respect she deserves, and give her the chance to speak first and most often. The rules of engagement are still the same for all bosses.

Autocratic

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We can tell if our boss autocratic if they are attached to the status artifacts around them. Their desk will be used as a barrier protecting them from intruders, they will have cleaver title markings on their desk or door, and usually have trophies or accolades on their walls. Their dress will be formal and expensive and their posture will be rigid and straight. Friendliness is the foe of the autocratic boss so he will keep you at arms length, keep conversations on task and hold expressionless faces. If you get out of line, he will use his body language to put you back in your place with harsh voice tones and eye contact. Often autocratic bosses are seen as unloving, unfriendly or inhumane. To get along with him, use body language that doesn’t undermine his status, allow him to maintain his power, never enter his personal space or move to his side of the desk without permission, don’t interrupt him, smile pleasantly, and keep conversations brief so as not to waste his time.

How To Handle The Type Of Bosses: Autocratic, Democratic And Laissez-Faire

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To properly understand your boss you must first classify them. There are three broad categories most bosses fit into, they are autocratic, democratic and laissez-faire. The fact of the matter, is that we usually like our bosses (as with all people) when our body language compliments theirs. When we match, we feel like we naturally connect with them. However, if our styles clash we feel awkward or uncomfortable and feel like we constantly have to self-monitor. Here is a breakdown of the different types of bosses and how to handle them.

Leadership Body Language

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Holding dominant body language is like a wedge that holds the door open between levels at your work. When new employees arrive in our companies, even if just a junior level employee, everyone instinctively classifies them. They are either leaders or followers from the start, but it’s not just “something” about them, something mystical or intangible, it is plain and simple, it is their body language that tells us their future roles. We know right away if they will fit into the company, be fired, or come out as future “top dogs.” The research shows us that if you don’t hold dominant body language, you’ll never be promoted to leadership roles. Leaders aren’t usually able to talk their way up a hierarchy, although sometimes they do, and it ends up causing remorse and conflict from lower ranking employees because they lack the respect that comes with dominance and leadership seeming to emanate from certain people. So if you want to get higher in your company here are some tips.

First, increase your height through better posture. Hold your head higher and whenever you can exploit high differences, do it. If everyone is sitting, stand, but don’t make everyone feel uncomfortable by towering over them. If you have split levels, stand on the top level and keep everyone else on the lower rug. Find excuses to stand by volunteering to draw out plans on a board when brainstorming. This gives you two advantages, the first of which is the height advantage where you can tower over your follow employees and the second is more strategic. By being the chalkboard secretary, you become the person that everyone defers to for idea acceptance, while having the freedom to add any ideas yourself as desired without needing approval. Second to exploiting height differences, is breadth expansions. Meaning, one should try to appear bigger by taking up more space. Not only should you spread out your legs and arms, but you should also spread out your papers, pens and other artifacts. Taking up space is a way to own more of it, and is a strong signal of dominance.

Your gaze should be serious and direct, with your head held high. Don’t be afraid to use touch, but touch only in safe zones such as the arm between the hand and elbow, the elbow itself and sometimes the shoulders but only with caution. If you can get away with shoulder or back touches, do so, but pay attention to the reaction is creates so as not to insult others. Always try to be the first to speak and be the “go-to-guy” for questions and opinions. It is therefore important to be helpful, task oriented, and sincerely try to do a good job. Avoid smiling too much especially if you are a woman, as this can be taken as submission or placation. A neutral face is more appropriate during high tension situation so fight the urge to smile nervously and only nod in agreement with statements you really agree with. In other words, don’t smile and nod while expressing negative ideas as it only serves to confuse others, and can make people think you are weak and easily manipulated. Keep your body language in tune with your verbal words and don’t be afraid to cast judgments on solutions you feel are inappropriate. Conversely use encouragement when deserved and back it up with genuine body language.

While body language alone won’t guarantee a raise in dominance, it’s a good first step. The next part of the process is an attitude overhaul while remaining consistent. A word of caution is a must. If you are working within an existing environment where your behaviour will be monitored throughout the process rather than entering a novel environment where people have no baseline to compare you to, be prepared for some resistance. Understand that you are sure to cause resentment, which might create a desire to undermine you, but the last thing you need in your quest for a higher rank are lower dissenters so always treat others with the respect they deserve – even if they don’t deserve it! Upward movement while others stagnant, can be perceived as a threat, create animosity, and more than likely bread challenges. Your task to leadership will be to meet these challenges with consistent and unwavering body language.

Handshake Advice For Women And Men With Small Hands

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While you might think it has little effect, a firm handshake from a woman where it might be least expected, can be very powerful and get them noticed. In fact, to this day, I still recall the first woman that impressed me with her handshake and the exact location in which it occurred, and this was nearly ten years ago!

Women with good handshakes and dominant body language will have a better chance of securing more important roles in corporations such as supervisors and managers, and get to these positions much faster. To avoid having their entire hand enveloped by a man’s, women should thrust their entire hand forward holding the thumb at ninety degrees to their palm with the hand in a perfectly vertical position. Next, thrust the hand forward aiming the web, which is the skin located between the thumb and index finger so that it aligns with the web of his hand. To some degree this prevents the larger hand from fully engulfing the smaller hand as is when hands are only weakly thrust forward, or not thrust at all. In these cases, the small handed person usually ends up with their finger tips being crushed by the mitts of the larger hand!

How To Signal I’m Here To Help But Not Be Your Friend – Some Tips For Salespeople

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There will be times when we’ll need to tell people that we are there for them, but at the same time, not overstep their boundaries. One of those times is when we act as salespeople where we want to appear helpful but not overly friendly. When dealing with the public especially in retail, we need to adopt a different style of body language than we would with close friends.

When we sell, we need to convey “I’m here to help” so we should convey alertness and motivation, but the message isn’t “I’m your friend” and we should maybe go for a drink sometime to catch up. We’ve all seen good sales people who meet you with a smile, but what is an effective smile in a retail scenario? If we smile too big, we come across as too friendly which can turn some people off. Instead we should perform a slight smile with brief eye contact. This shows them that we’ve noticed them, and are willing and able to engage any questions or need for assistance they might have. Eye contact should be non-threatening and non-challenging. Eye contact combined with our anchoring smile tells the consumer that we are employees, and that we are there to serve them. Your body should show that you are confident and assertive primarily to serve the company you work for, as you have agreed to a certain level of responsibility.

The next step is to identify the type of client you are working for. Some clients prefer to look around on their own and not be bothered and others want and even need to be directed. Others yet, will prefer a mixture of the two, especially after they have identified a product of interest. We know someone is comfortable shopping by themselves because they use sentences such as “Just browsing” or “Having a look around”. Someone that wants more direct help will immediately find a clerk and ask lots of questions and express their needs and general interests. If they don’t find what they want immediately, they will hang around a clerk, or leave altogether if they don’t get the service they require.

Clients that are short and hurried with their verbal language, who make very little or no small talk and speak only of the products of interest, only want to get their items and leave. They won’t want to interact on a personal level or chat about the weather or other such affairs. This is a fine stance in a customer and should be respected. These types of people won’t even see you as a being human, rather, they will see you as a means to their end. We identify these people because they seem to look ‘through’ or over you and seem extremely focused on the product. They will give no rapport signals and very little facial expressions. As a salesperson you should hold a neutral body position and stay relatively expressions and avoid trying to engage them on other levels besides that which directly involves the sale. In other words, sell the product and it’s features rather than yourself. Push them through the product selection quickly, talk about their pro’s and con’s and check them out as efficiently as possible, and you will make them happy.

“Friendly” clients will want something wholly different. They will begin to chat with you, express eye contact and might even touch to establish more rapport. Often the conversation will start off on an item then move onto something much less centered, it could evolve into family, sports or events. For these clients, the relationship is very important so with these types of client mirror their body language and use plenty of eye contact in effort to make them feel comfortable and as if they are speaking to a friend. This type of client is seeking to buy the entire experience including the salesperson and will often buy just because they liked the salesperson. This client requires the salesperson to sell “themselves” as part of the package.

A third type of client is the “follower.” He or she will want the salesperson to take charge. This client is usually unfamiliar with the buying process, or they are unsure of what they are looking for. These types of people stand out to us especially in situations like airports because it is such a confusing affair. They will ask specific questions but these questions might be inappropriate because he or she is not totally familiar with the subject matter. This client will show submissive body language as they try to protect themselves from embarrassment and show willingness to follow someone in charge. Followers will show timidity and nervousness at times, and take up less space than normal. Sometimes confident clients appear to be followers, but they only appear so because they are in a novel environment, or are beginning to shop for an item they don’t have much knowledgeable about. Confident people won’t show such submissive gesture at all, but will otherwise show a desire to follow the salesperson by their verbal language. Confident, ill-informed buyers will still tend to closely hang onto the salesperson like a “follower”, not because they require hand-holding, but rather because they wish to be sold directly and will purchase if enough information is provided.

The final type of client is the “dominator.” They will immediately stare you down and make strong eye contact. They will be suspicious of the salespersons motives and want to maintain control because they fear being taken advantage of. The dominator’s voice will be firm with neutral or negative facial expressions. This client might move into the salespersons personal space and try to intimidate them or they may intrude over a counter or place a bag or coat on it. They may be grabby and use touch to influence the salesperson. In this situation, the salesperson should remain neutral or positive and not mirror the client’s body language or conflict may escalate. Negative body language such as this is usual for someone with a specific complaint. Instead of fighting their language stay pleasant and hear them out trying to show empathy for their situation even if you aren’t actually able to do anything about it. At times, dropping dominant signals can help, slumping the head and shoulders shows that we are willing to submit to them. Sometimes winning the battle includes feigning loss and conceding to their demands.

Introduction – Chapter 14

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We don’t all work in office situations, but it won’t make this chapter any less valuable to those who don’t. Throughout life we all find ourselves in business situations even if they don’t appear to be so because money or capital is such a pervasive component of our global marketplace. This chapter is all about setting up and also reading the nonverbal language of business, from selling, to buying and what’s sandwiched in the middle, negotiation! We will look at how to sell to different people without becoming their friends as well as the level of service they would prefer, how best to interact with people when standing, and through my handshake experiment we shall see the types of bad handshakes you will, or have already experienced, and as well as how to gain the upper hand. Specific handshake advice is provided to women and those with small hands so their hands aren’t totally engulfed!

There are also office tips specifically directed toward women such as why women would be better served if they played down their sexiness but still showed curves, how they can use their heels to apply “pressure” to their colleagues, and how they can “power sit” for best results. We will also find out how people that are prepared for action appear like sprinters in the starting blocks, how the “top dogs” or natural leaders actually start off that way since they already have dominant body language patterns and receive promotions for these characteristics rather than something more deserved like actual talent. We then cover how to please your boss despite his disposition before delving into interview body language and outline what homework needs to be done before arriving, how to enter the interview area, what gestures are appropriate, as well as which clothing should be removed before the interview to show belonging. We conclude our chapter on office body language with a summary of buying indicators.