Tag Archive for Cues

Introduction – Chapter 11

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A universal facial expression - Anger.

A universal facial expression – Anger.

Emotional body language is a charged topic because it essentially defines people. When we talk about emotions we talk about what motivates people which includes but is certainly not limited to fear, anger, sadness, timidity or shyness, disgust, and happiness. Emotional nonverbal communication is present everyday, and in many forms, and can reduce conflict before it starts, or identify weaknesses that can be soothed or taken advantage of, depending on the particular desires of the body language reader. Before dispelling outright the desire to exploit, remind yourself that in most cases, there exists some degree of competition or cooperation in all of life, which is frequently only differentiated by matters of degree, type and more importantly, outcome. Thus, if one wishes to formulate mutual agreements through cooperation, or feels compelled to assist those who are at a disadvantage, they should welcome and read the body language just the same. In other words, read emotions to discover underlying insecurities or happiness in other people and do with it as you please, but also be aware of your own signals since it will give ammunition to others that can be used against you. Sometimes these cues end up in the less that charitable people around you such as predators. This makes knowing the cues important in displaying victim type body language to avoid appearing like an easy target, and not just to criminals, but to salesman, potentially abusive spouses, and children looking to take advantage of our goodwill.

In this chapter we will cover many topics including displacement behaviour which includes any nonverbal signal meant to quell anxiety due to encroachment on personal space. As we learned previously, personal space and territories play an important function in our lives, however, these zones are frequently breeched when in busy city streets and other public areas. We also cover how the fight or flight mechanism plays into body language and how the catch phrase is a misnomer because animals and people don’t usually respond in that way, at least not in that order. Clenching and gripping body language is also covered. We’ll see how the aforementioned is an important subset of body language since it reveals inner tension and how, and perhaps more importantly, why, nervous hands shake and what it all means to poker players. We will even discover what sort of body language indicates that a person has a poor self image, the role eyebrows play with respect to the emotions they convey, what interlaced fingers that rub together and palm finger stroking mean, and how suckling and mouthing turns us back into babies. Next we cover why compressed lips and lip pursing aren’t the same, nor do they mean that someone wants to kiss. In fact, coupled with the down-turned smile they all mean negative thoughts are being passed around in the mind.

This chapter also covers a smorgasbord of other emotionally charged cues such as how tongues show concentration and cheekiness, the sneering of the nose, what ear grabbing means and hostile body language in brief, since it was extensively covered previously, and how rejection takes place in sequence so we can run when we see it, or emit it when we wish to repeal the boring! If rejecting is too pessimistic for you, what follows is how relaxation is made evident through body language. Neck and nose body language is hit on next which become particularly sensitive under pressure and tends to require frequent touching or covering so as to produce feelings of comfort through protection. Blocking is also dealt with which can happen through various forms, such as the body or eyes, but each have roots in the fight or flight response. We hit on the colour of emotion including blushing and blanching, as well as gravity defying body language found when people experience joyful exuberance. The six main facial expressions which are happiness, sadness, surprise, fear, anger and disgust are cataloged and described leading into whether or not emotions can easily be faked. We also learn in this chapter that people will take “emotional downtime” frequently throughout the day, laypeople call this “daydreaming.” Cocooning and turtling body positions are described which both point to insecurity and timidity as roots. We’ll also cover how we can tell if people are related or having intimate relations based on how they hug and conclude with the remaining emotional body language.

Other Evaluative Gestures

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To conclude this chapter, there are some other subtle gestures that tell us that someone is thinking or evaluating a decision which includes stroking the side of the nose, flared nostrils, pinching the bridge of the nose, looking upwards and looking around the room. These gestures all show us that a person is trying to come up with the best course of action, or to come to a satisfactory decision. Some evaluative gestures also have confusing meanings, for example, looking up might mean that someone is bored or in disbelief – a form of evaluation. When looking up refers to disbelief the person is ‘sending a prayer to God’ or saying “I can’t believe what I’m hearing”. Flared nostrils might also be an evaluative gesture as well because it reveals an internal judgment but it can also indicate agitated or aggression. In the same general ballpark, one might turn their nose sideways by twitching the muscles slightly revealing dislike or disbelief. This last gesture likely has origins in avoiding a particularly bad odor.

These last clues should always be taken in context and be paired with other evaluative cues in clusters, of which have been discussed in this chapter. Many times, evaluative body language shows reserved disagreement, which gives us time to prepare a better case or prepare for a less desirable outcome, such that we aren’t taken by surprise.

Some evaluative gestures:

Nose twitching.

Nose twitching.

Pinching the bridge of the nose.

Pinching the bridge of the nose.

Hand Steepling

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She knows something you don't.

She knows something you don’t.

The hand steeple happens by propping up the fingers of on hand, with the finger of the other hand, to form a bridge. In this posture fingers are not interlocked and the palms do not touch. The word steepling comes from their similarity to the pointed roof of a church steeple. Rocking, might accompany the steeple where the hands move back and forth by adding and reducing pressure between them. The steeple can be placed low on a lap, or seen hovering slightly above the lap. Other times the steeple is in full view of others with the elbows propped up on the table. The steepler can hold the posture so high that they have to look through the steeple to see others. Hand steeples frequently occur by themselves as standalone cues, and don’t require additional body language in a cluster to have predictable meaning.

The steepler is someone that is confident, sometime overconfident, genuine, authoritative, and particularly evaluative of others around him. Confidence, in this case, is held in the power and control they possess and also in knowing things that other people do not, so steepling says “I have access to hidden information (and life experience) and this is the source of my power and control over you.” Steeplers are found carrying the gesture when around subordinates, or whenever they seem to have the upper hand. Donald Trump performed the steeple frequently on his television show The Apprentice, in preparation, of all things, to fire his next apprentice! His steepling was an obvious cue to the power he had over his subordinates. This gesture is effective if you already possess power or want others to think you do, but it is ineffective in team building, since it comes off as arrogant. It does have subconscious manipulative properties though, such as bluffing in poker but in most cases, this gesture is only as effective as that which can be backed up with real confidence and true access to valuable hidden information.

Superiors will also be seen using this gesture in meetings and when giving orders and the higher the steeple is held, the greater the arrogance it depicts. In extreme forms, the person carrying the gesture can be seen “looking right through their hands” between the triangle formed by the pent up fingers and the thumbs. A more subtle version is the hidden steeple of which the sender could be trying to hide or shelter their opinion from view by keeping the steepled fingers below the table. The lower steeple is more often used by women and when someone is listening rather than speaking. Hidden steepling refers to hidden confidence or a desire to limit arrogance in attempt to appear more open and accepting. The underlying meaning of the steeple is still present however, yet women should show more overt confidence by actively mirroring or initiating steepling on their own to gain an advantage in office situation, rather than letting their confidence fall to the way side. In all confident steepling the hands remain stand-alone, or the elbows serve to prop the hands up from a table. When the hands are steepled, but holding support to the head, it does not signal confidence, but rather boredom, self consciousness, or awkwardness.

BodyLanguageProjectCom - Hand Steepling 3The steeple can occur in body language clusters as well, but what is important is not what happens after the steepling, as in the chin stroke and eye glass language, but rather what happens preceding the steepling. Therefore, by watching for positive open postures such as palms up and arms un-crossed or closed postures such as arms crossed, touching the nose or face and avoiding eye contact, we can tell if the person is trying to be honest or manipulative with his or her apparent power. In other words, steepling is a finish posture serving to punctuate a body language clue cluster rather than the other way around. Steepling can also ebb and flow along with confidence to what is being said which can be useful in negotiations or in arguments. If something is said to drop confidence the steepling might be broken in favour of interlocked hands as if praying but then quickly return when a person feels that their position has improved. Interlocked fingers is a signal of low confidence and the fingers might even be seen wringing themselves. Lawyers quickly learn to control this nonverbal cue in favour of constant steepling rather than any other gesture.

Other Attentive Cues

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There are a variety of singular cues that also serve to indicate attention. Concentration for example, is obvious when the face is scrunched together, the eyes narrowed as if to focus on a prey, with the eyebrows tightened inward.

Reflective activities can also include matching the body language of the speaker, not interrupting and using agreement sounds such as ‘uh huh’ and ‘mhum’. We rarely think about the powers of these small sounds but it can make the difference between having your counterpart believe they made a connection right up to contempt as in “He just sat there and didn’t say a word”. By nodding and adding agreement sounds, the person will feel heard and therefore appreciated. Paraphrasing back what was just said to the speaker, is another method of sending the correct message. This technique shows what is called active listening and shows that you are internalizing what is said and affords a chance to clarify any misinterpreted information.

Hand On The Chin For Evaluation Or Negative Thoughts

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an eval

A classic evaluative gesture done by producing an “L” shape with the thumb and index fingers, but where the chin is not carrying any weight.

We can measure the level of interest or negativity our listeners have by how much pressure is held by the hand during conversation. Under average evaluative body language, the index finger is placed to the side of the head and only lightly supports the weight of the head, or the hands are left and placed on the table with palms up or uncrossed to the front of the body. When the hands touch the face and interest is present, the index and thumb will form an “L” shape and the chin is placed in the crux of the “L” but is not supported by it. Conversely, with genuine interest, the hand will barely touch the side of the face. In this case, the hand curls and the knuckles gently rests against the side of the face, and in other cases, the hand remains open with the finger tips of the index and middle finger gently resting on the cheek. As the listener becomes bored or tired, the hand will bear more and more of the weight and the body will seem to slump completely over the hand and be supported by it. As boredom sets in, the thumb will move under the chin to help the person hold their head even further, or the chin will seem to compress into the palm. When the index finger is found playing with or rubbing the corner of the eyes it indicates fatigue or disbelief as in “I can’t see that.” Movements to the eye like also serve to show negative thoughts and emotions. We should be careful to watch for them.

She's growing bored - we know because her "L" hand is taking on some the weight of her head.

She’s growing bored – we know because her “L” hand is taking on some the weight of her head.

Now she's checking out as the head is clearly being supported by the palm.

Now she’s checking out as the head is clearly being supported by the palm.

Seeing these cues develop tells us that it’s time to change the subject to revive interest, change locations to get the blood flowing again, or take a break to try to recover, and in extreme cases, throw in the towel and give up. Boredom is a negative thought indicator and the cues used to indicate it tell us that rapport is being lost between the listener and the speaker. Interested individuals inject themselves and their body completely into the conversation, rather than detaching themselves.

Introduction – Chapter 10

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Trying not to pay attention.

Trying not to pay attention.

It’s not a stretch to say that reading attentive and evaluative body language is a useful skill for everyone at one time or another. For teachers, attentive and evaluative body language cues are useful to read student interest and their level of active thought, for sellers it provides a gauge to the efficacy of a pitch, and to acquaintances at a social even, the level of engagement.

A presenter at a conference might want to measure his story telling skills and so might look for cues to “undivided attention”. He might therefore be interested in shortening presentation points that create fidgeting and shuffling. The salesman, on the other hand, also wants to avoid boredom, but needs to watch for evaluative gestures such as chin stroking, flared nostrils, pinching the bridge of the nose and rubbing the back of the neck to see how close he is to closing the sale and what level of decision making is at hand in his target. Does a chin stroking mean he’s already made up his mind and is mulling things over, or is he just satisfying and itch?

Naturally, as the stakes rise, so too does the importance in reading evaluative and attentive body language accurately, so it is important to keep these cues at hand. In this chapter, “attentive” refers to the level of interest expressed during an interaction whereas “evaluative” delineates indicators that a decision is in the process of being made. This chapter, while brief, covers a significant subset of the body language that happens as people are in thought, give undivided attention or lack thereof and show that they are preparing to reach a decision. We also hit on the hidden meaning of glasses, hand steepling, neck rubbing and a subset of additional evaluative gestures we might encounter in our daily lives.

Summary – Chapter 9

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In this chapter we covered defensive and aggressive body language. We found that double arm hug or arm crossing, partial arm crossing, arm gripping, fists and arm clenching, stiff or curved arms, or even cufflinks can be used to signal defensiveness. We learned that objects are used to shield the insecure by affording fewer angles of attack which is the case when we lean against a wall or bar top, hold a drink near our face or against our chest, or hide behind a podium whilst presenting. We discovered that headphones can be great tools for women who don’t want to be bothered, how pens, books, or newspapers indicate division between people and how conversations can be ended or avoided simply by raising a book. We found that other cues such as head bows, looking up to the side or through the forehead, avoiding eye contact, seeking escape routes with darting eyes, or reduce body size among others, show defensiveness.

On the other hand, we cut through defensiveness to study aggression which can include the in-your-face posture characterized by the hands on hips, feet together at attention, leaning forward with the head and chin up or out and exposed. We also saw that an aggressive person might get red in the face, cross or drop their arms to the side and clench their fists, finger point, become tense overall, clamp their jaw, tighten their lips, frown and lower their eyebrows. We learned that a stare lasting ten seconds or longer invokes anxiety and discomfort in subordinates in the ‘unblinking eyes’, and that overstepping boundaries can lead to conflict.

Signs Of Aggression

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She's displeased and thinks you should know better.

She’s displeased and thinks you should know better.

We’ve seen the hands-on-hips posture before but it resurfaces again in the aggression classification because it is ready posture. In this case, the hands on hips, feet together at attention is accompanied by leaning forward with the head and chin up, or out, and exposed. The hands-on-hips puffs the person out making them seem larger and the feet spread at shoulder width increases stability putting them in a fighting stance. Observations have shown us that ignoring the puffed out chest is to be done at one’s own peril as it is a very strong indicator that a person is about to strike out in aggression. The classic ‘in-your-face’ type of posture indicates readiness for fight and isn’t to be confused with a business ready posture. The accompanying clues which are discussed next, shows an intent to fight, but also tension so there is overlap in fighting nonverbal language and that which stems from other negative emotions such as displeasure, fear, anger, antipathy and disgust. Therefore it is the context, once again, that will tell us the root source of the body language, be it fight or flight.

As aggression nears, our blood “boils” and rushes to the surface of the body making our faces and ears turn red with anger. While blood doesn’t actually boil there is some truth to it. As our nervous system is shifted in the “fight or flight” response our blood pressure increases through a faster heart rate preparing us for action. Since our faces have a high concentration of capillaries and vessels, and the vessels, especially in the cheeks are much wider in diameter than other areas of the body, coupled with the thin skin in the face, permit the redness of the blood to show through in the characteristic “flushing.” This anger reaction shouldn’t be confused with feeling embarrassed or the blushing we see through exercise. The accompanying cues in cluster will tell us which emotional response we are seeing.

Fists clenching is an early sign of aggression. It shows that the body is ready to fight - even if not literally by punching someone.

Fists clenching is an early sign of aggression. It shows that the body is ready to fight – even if not literally by punching someone.

During aggression we might see the arms show defensive postures by becoming crossed showing a negative emotion, or dropped to the side and clenching. Fists clenching is an important cue to aggression since it indicates the underlying thought process that one is nearing physical action. Other cues in the cluster include finger pointing, overall tensing of the body or extreme body loosening to ready for fighting, tightening of the jaw and lips (called “lip occlusion”), quivering in the lips, frowning, furrowing, or lowering the eyebrows, dilated pupils, squinting of the eyes, crotch displays such as legs open, sneering or flared nostrils.

The technical term for flared nostrils as mentioned before is “nasal wing dilation” and is of particular in the fight and flight response because it tells us that someone is actively oxygenating their bodies in preparation to do something important. Our bodies consume oxygen during work, and we can get our bodies ready by loading up hemoglobin which is the carrier of the oxygen molecule, just in case it’s needed for a condense bout of work. As people get ready to fight their chests can be seen rapidly expanding and contracting as if panting. The body is essentially saying “We’ve probably got a problem on our hands, time to load up on oxygen as we might need to fight or take flight!” Sometimes though, nasal wing dilation is in response to doing anything physical at all, be it to move a heavy sofa or taking to a flight of stairs. Other times, nostrils flare when aroused by a potential mate who is seeking to take up an alluring scent laced with sexual pheromones. However, as mentioned this cue can be very important in certain context as it may provide clues to potentially aggression. School aged children should learn this nonverbal cue early on so as to diffuse aggression by bullies.

Nose flaring signals displeasure and negative thoughts.

Nose flaring or “nasal wing dilation” signals displeasure and negative thoughts. Noses flare because extra oxygen is being consumed to prepare for battle.

It might be counter-intuitive to think that opening the body up and keeping it loose, is a sign of aggression, since it exposing the body to attack, but in this cue cluster, the posture challenges others to attack. The limbs can seem to dangle from the body and the upper torso might begin to sway back and forth, or bob, similar to what a boxer does seeking an angle to attack. Only in this case, it happens much more discretely such that a surprise attack might be possible.

Conversely, the arms and body can become stiff and rigid as they prepare to defend whereas others will visibly start shaking. As a last resort, aggressive individuals may begin expressing the same thoughts over and over again to assert their position in effort to have their opponent back down. Under more extreme cases, people fall back into more primitive displays of aggression such as banging fists against a table, slamming doors, and even throwing objects. Figuratively, the message being advertised is that the table, the door being slammed, or the chair being thrown, will soon be you!

As the person nears aggression they will begin to invade your personal space, sometimes even ‘head-to-head’ and issue verbal challenges and might burst into nervous laughter even though nothing funny has been said. The solution to aggression is to always back away and give the person as much space as possible while showing defensive postures. Nearly all individuals will cease aggressive behaviour given the proper cues and switches, while other times, the only avoidance to physical combat is the flight response. In other words, run!

Aggressive Body Language

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The amygdala is in here somewhere!

The amygdala is in here somewhere!

Researchers have defied seven major classes of aggression: predatory, inter-male, fear, irritable, maternal, instrumental (to obtain a goal) and territorial. The amygdala and the hypothalamus, two brain centers, have been centered out as important motivators in aggressive situations. Thankfully, with the potential for such conflict we are given tools in the form of body language that help us gauge aggression in others in order to prevent us from serious injury or death. Since modern humans are primarily vocal, we often ignore some of the cues signifying aggression, but these become very potent as conflict escalates and our verbal language deteriorates to uncontrolled screaming and cussing.

Cues To Indicate Defense

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She protects her mid-section with a fig leaf posture.

She protects her mid-section with a fig leaf posture.

When children get scolded by parents they adopt very specific postures. They will bow their head, avoid eye contact by looking up or to the side, and will hunch over making their bodies seem even smaller. Reducing body size is a mechanism that turns off the aggression emotion in the mind of a potential aggressor. As adults, we will adopt similar postures in addition to covering those areas we feel are most likely to be attacked or are the most vulnerable. Our heads will come back and away if aggression is strong, effectively putting distance between us and our attacker. We may also drop our chins to protect us from a blow that might knock us out cold.

Fear or uncertainty which roughly falls into a defensive strategy was covered previously and happens by crossing one ankle around the other. A variation on this is a clenched fist or tightly gripping the arms of a chair which can indicate aggression and restraint. If we feel that an attack is imminent our bodies may become tense or “wired” in effort to become ready to withstand an attack, or mount a counter attack if necessary. We may also collapse downward to cover our throats if we think a swing is nearing and when an attack commences, we cover our face and cower. If we think we can win or when escape is impossible, we draw our fists up and usually swing randomly. Our knees will also come together to protect our groin and our arms brought inward to the center of our body to protect other vital areas. The eyes might also be flicked from side to side in effort to locate possible escape routes.