Tag Archive for Body Language

Neck Rubbing

by  • March 6, 2013 • 0 Comments

He's holding himself back by the scruff of the neck.

He’s holding himself back by the scruff of the neck.

The neck hold, scratch or rub is a response to negative feelings. It is a restraint posture as in “holding one’s self back” as one might do to a wily cat or dog by grabbing them by the scruff of the neck. In this case, though, we are doing it to ourselves. While not a full blown emotional displacement posture it does serve to alleviate the negative sensation we have. Like taking medicine fixes illnesses, and an itch fixes a scratch a gesture treats and underlying emotion. Not until we allow ourselves the opportunity to do the gesture can we treat our underlying emotion. This is what makes gestures and postures in body language so predictive of emotional roots. They are connected.

Touching the back of the neck is not the same as touching any other part of the neck such as the side, which can be used as a filler gesture to pause for thought, or the front which can be used to show sexual interest in a dating context. Scratching the back of the neck, rather, is a primitive gesture, that is a response to arrector pili muscles in the scruff that our body uses to make our hair stand on end. The arrector pili are a microscopic band of muscle tissue that connects hair follicles to the skin. When stimulated, the muscles contract and cause the hair to turn upward and perpendicular to the skin surface, or stand on end. While the purpose of the muscles in humans is vestigial, meaning they are an evolutionary throwaway, they were once used to trap air next to the skin to help keep the body warm. Other uses are for display and competition to make the body appear larger and more threatening. You have probably seen a domestic cat put its hair up when challenged by another cat. In porcupines, the muscles contract to bring the quills up as a defense. As a defense, and for heat retention for people, the purpose of the arrector pili is laughable at best, but our bodies still react to cold and fear, even aggression by stimulating the muscles. A cold chill down the spin and “goose bumps” or “goose pimps” is a reference to the same thing. When we reach for our scruff, we are showing an evolutionary throwaway to a time when our hair would have stood on end!

Neck touching can be a positive signal when it's done in the right context - here neck exposure shows comfort and attraction.

Neck touching can be a positive signal when it’s done in the right context – here neck exposure shows comfort and attraction.

Neck touches are therefore, connected with negative thinkers and restraint. To discover the true meaning of the gesture, we need to look at this cue in context accompanied whatever other cues are present. For example, let’s imagine two men in a bar, one of which is yelling and swearing promising to send him to the next county, while the other, much larger and more muscular wearing an official MMA (mixed martial arts) attire, keeps his distance holding his arm to his neck. What is the MMA fighter doing here, is he thinking negative thoughts, or holding himself back from using his fighting skills to defend himself. I think the answer is obvious. The context tells us exactly what is happening. The neck hold, versus a scratch can be in response to making a mistake and trying to take it back as in “Whoops, sorry, that was stupid of me and I won’t do it again.” The neck rub or hold can be seen when being verbally assaulted by a boss, here what is said is “He’s a real pain in the neck.” Even my nine-month-old son thinks I’m a pain in the neck when I won’t let him do something dangerous! Since he’s just little he can’t reach all the way back, so his arm comes up and back at about ear level when I tell him he can’t do something. If he just laughs, I know he hasn’t really taken me seriously. When that happens I re-iterate my instruction making sure he gives me some sort of retrained gesture or given me eye contact.

Hand Steepling

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She knows something you don't.

She knows something you don’t.

The hand steeple happens by propping up the fingers of on hand, with the finger of the other hand, to form a bridge. In this posture fingers are not interlocked and the palms do not touch. The word steepling comes from their similarity to the pointed roof of a church steeple. Rocking, might accompany the steeple where the hands move back and forth by adding and reducing pressure between them. The steeple can be placed low on a lap, or seen hovering slightly above the lap. Other times the steeple is in full view of others with the elbows propped up on the table. The steepler can hold the posture so high that they have to look through the steeple to see others. Hand steeples frequently occur by themselves as standalone cues, and don’t require additional body language in a cluster to have predictable meaning.

The steepler is someone that is confident, sometime overconfident, genuine, authoritative, and particularly evaluative of others around him. Confidence, in this case, is held in the power and control they possess and also in knowing things that other people do not, so steepling says “I have access to hidden information (and life experience) and this is the source of my power and control over you.” Steeplers are found carrying the gesture when around subordinates, or whenever they seem to have the upper hand. Donald Trump performed the steeple frequently on his television show The Apprentice, in preparation, of all things, to fire his next apprentice! His steepling was an obvious cue to the power he had over his subordinates. This gesture is effective if you already possess power or want others to think you do, but it is ineffective in team building, since it comes off as arrogant. It does have subconscious manipulative properties though, such as bluffing in poker but in most cases, this gesture is only as effective as that which can be backed up with real confidence and true access to valuable hidden information.

Superiors will also be seen using this gesture in meetings and when giving orders and the higher the steeple is held, the greater the arrogance it depicts. In extreme forms, the person carrying the gesture can be seen “looking right through their hands” between the triangle formed by the pent up fingers and the thumbs. A more subtle version is the hidden steeple of which the sender could be trying to hide or shelter their opinion from view by keeping the steepled fingers below the table. The lower steeple is more often used by women and when someone is listening rather than speaking. Hidden steepling refers to hidden confidence or a desire to limit arrogance in attempt to appear more open and accepting. The underlying meaning of the steeple is still present however, yet women should show more overt confidence by actively mirroring or initiating steepling on their own to gain an advantage in office situation, rather than letting their confidence fall to the way side. In all confident steepling the hands remain stand-alone, or the elbows serve to prop the hands up from a table. When the hands are steepled, but holding support to the head, it does not signal confidence, but rather boredom, self consciousness, or awkwardness.

BodyLanguageProjectCom - Hand Steepling 3The steeple can occur in body language clusters as well, but what is important is not what happens after the steepling, as in the chin stroke and eye glass language, but rather what happens preceding the steepling. Therefore, by watching for positive open postures such as palms up and arms un-crossed or closed postures such as arms crossed, touching the nose or face and avoiding eye contact, we can tell if the person is trying to be honest or manipulative with his or her apparent power. In other words, steepling is a finish posture serving to punctuate a body language clue cluster rather than the other way around. Steepling can also ebb and flow along with confidence to what is being said which can be useful in negotiations or in arguments. If something is said to drop confidence the steepling might be broken in favour of interlocked hands as if praying but then quickly return when a person feels that their position has improved. Interlocked fingers is a signal of low confidence and the fingers might even be seen wringing themselves. Lawyers quickly learn to control this nonverbal cue in favour of constant steepling rather than any other gesture.

The Invisible Lint Picker

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The invisible lint picker doesn't like what's being said and is trying to get out of the conversation.

The invisible lint picker doesn’t like what’s being said and is trying to get out of the conversation.

Leaning forward and lowering the head shows a critical listener and indicates that what was being said is disliked. However, there is another related posture that shows an even greater form of contempt and disapproval. It happens also by dropping the head, however, while in the position, the person will begin to pluck invisible lint from their clothing. In doing so, eye contact is broken to stammer the flow of conversation. The gesture says that there are unspoken objections that are withheld either because they feel that they won’t be well received, because they are too timid to speak up, or is a passive attack on a figure of authority.

Any other rude gesture meant to occupy the mind in lieu of paying attention says that a person lacks respect, integrity or feels that they undeservedly lack control in the relationship and set out to prove it. A person can pick their nails or remove dirt from underneath them, drum their fingers, smooth their clothing when it does not require it, or seem distracted due to any number of factors. The goal of the invisible lint picker is to withhold eye contact to gain an upper hand and end the conversation on their terms, without being forthright about it. A person with integrity will use honest body language such as pointing their feet and torsos toward the doorway, reduce agreement indicators, and use conversation ending speech to speed things up. The lint picker, on the other hand, uses passive aggressive techniques to waste the speaker’s time with no regard for their own. At times the lint picker is trapped by a more authoritative figure than them, such as a boss, which prohibits them from leaving. Their defense to this is to figuratively “kick dirt in their eyes” by withdrawing from the conversation. When small children block their ears, close their eyes and sing to themselves loudly in order to tune out adults, they are accomplishing exactly what lint peckers have set out to do. Incidentally, small children also use distraction techniques to avoid the reprimands of adults. Whenever these cues persist they should be quickly rectified so as to maintain respect.

Other Attentive Cues

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There are a variety of singular cues that also serve to indicate attention. Concentration for example, is obvious when the face is scrunched together, the eyes narrowed as if to focus on a prey, with the eyebrows tightened inward.

Reflective activities can also include matching the body language of the speaker, not interrupting and using agreement sounds such as ‘uh huh’ and ‘mhum’. We rarely think about the powers of these small sounds but it can make the difference between having your counterpart believe they made a connection right up to contempt as in “He just sat there and didn’t say a word”. By nodding and adding agreement sounds, the person will feel heard and therefore appreciated. Paraphrasing back what was just said to the speaker, is another method of sending the correct message. This technique shows what is called active listening and shows that you are internalizing what is said and affords a chance to clarify any misinterpreted information.

Hand On The Chin For Evaluation Or Negative Thoughts

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an eval

A classic evaluative gesture done by producing an “L” shape with the thumb and index fingers, but where the chin is not carrying any weight.

We can measure the level of interest or negativity our listeners have by how much pressure is held by the hand during conversation. Under average evaluative body language, the index finger is placed to the side of the head and only lightly supports the weight of the head, or the hands are left and placed on the table with palms up or uncrossed to the front of the body. When the hands touch the face and interest is present, the index and thumb will form an “L” shape and the chin is placed in the crux of the “L” but is not supported by it. Conversely, with genuine interest, the hand will barely touch the side of the face. In this case, the hand curls and the knuckles gently rests against the side of the face, and in other cases, the hand remains open with the finger tips of the index and middle finger gently resting on the cheek. As the listener becomes bored or tired, the hand will bear more and more of the weight and the body will seem to slump completely over the hand and be supported by it. As boredom sets in, the thumb will move under the chin to help the person hold their head even further, or the chin will seem to compress into the palm. When the index finger is found playing with or rubbing the corner of the eyes it indicates fatigue or disbelief as in “I can’t see that.” Movements to the eye like also serve to show negative thoughts and emotions. We should be careful to watch for them.

She's growing bored - we know because her "L" hand is taking on some the weight of her head.

She’s growing bored – we know because her “L” hand is taking on some the weight of her head.

Now she's checking out as the head is clearly being supported by the palm.

Now she’s checking out as the head is clearly being supported by the palm.

Seeing these cues develop tells us that it’s time to change the subject to revive interest, change locations to get the blood flowing again, or take a break to try to recover, and in extreme cases, throw in the towel and give up. Boredom is a negative thought indicator and the cues used to indicate it tell us that rapport is being lost between the listener and the speaker. Interested individuals inject themselves and their body completely into the conversation, rather than detaching themselves.

Agreement Indicators

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The head nod is a familiar gesture that happens naturally to show agreement. The nod means that the listener is going along with what is being said but it can also be used as a tool to actively stimulate conversations. Research has shown that head nods can increase the length of time a speaker will spend talking in any given instance by up to three to four times! The length of time we spend talking has a positive effect on the level of liking we have in those we speak to. Used in reverse, nodding can stimulate more talking in others and make them like us even more. This might seem odd, but it’s true! Fast and slow nodding also indicates different things. A slow nod indicates general agreement and that interest is present, whereas a quick head nod shows impatience and a desire to interject.
Proper nodding is done as agreement is formed during conversation, and can be made even more effective by adding several additional nods at the end of the speakers point.

Research has shown that head nodding breads positive thoughts and is hardwired into the brain. In your next conversation simply nod your head and at the same time try to hold negative thoughts, or expressing negative views. Scientific experiments have shown that as the conscious mind invariably gets tired or distracted, the head nodding stops or changes direction. You will face the exact same challenges. Positive emotions are tied directly to positive body language and it is very difficult or even impossible to change these patterns.

Head nodding therefore is a gesture that has a powerful influence to those around us and can be used to create positive feelings. Head nodding creates connectivity in people and shows that what is being said, is being understood. Even if agreement is not present, it shows that a person is at least being heard which can be used to sway agreement in the future on a more important issue. In other words, when agreement isn’t present, you should still agree to disagree!

Fidgeting, The Feet, Jiggling and Kicking

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A classic boredom cue cluster, fingers tapping, blank face looking away.

A classic boredom cue cluster, fingers tapping, blank face looking away.

When a listener is still, it implies that they are focused on the speaker and interested, although in extreme cases it means they are sleeping! Conversely fidgeting is an indication of boredom as the body is given signals to take action and leave the conversation – like the body revving its engine in preparation. Fidgeting is therefore a substitute to walking or running where neither is socially acceptable or the situation warrants otherwise. Being stuck in a lecture is one of them! Repeated checking of a watch or clock is another symptom of a desire to leave. With some forethought, an artificial time constraint gives us an excuse to preempt longer than desire visits which can be made useful when visiting in-laws, an advanced use of body language. Watch checking in this case, helps solidify the nonverbal message.

A slouched appearance is a clear message of boredom.

A slouched appearance is a clear message of boredom.

When boredom really sets in we find repetitive behaviours such as tapping the toes, swinging the feet with one crossed over the other, or drumming the fingers. The body may begin to sag or slouch in a seat, or they may lean against the wall. The head will droop showing fatigue or be supported by the hand. The more support is given to the head the more likely it is that the person is bored. A fully supported head holding the majority of the weight is a tell-tale signal that your listener is bored and that a shift in the conversation is in order. On the flip side, if feet suddenly freeze from a jitter, it indicates an emotional change has occurred and that a person is experiencing threat. This is part of the freeze response where people wish to go under the radar in the face of danger. Freezing, in this way, can happen as a result of being confronted with an embarrassing question or situation, or being the subject of a childhood tale that one is not particularly fond about.

Anytime foot jiggling suddenly turns to foot kicking while seated shows that a person has heard something negative and is a response to discomfort. Jiggling usually depicts nervousness, but kicking on the other hand, is used to fight off unpleasant thoughts. This gesture is subconscious and visceral so is a reliable predictor because under most circumstances people don’t realize that they do it. Foot kicking can therefore tell you what people really think about what sort of questions you are asking them because once posed, they will readily begin to kick if it makes them uncomfortable.

Undivided Attention

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An interested listener is focused on the entire person, their gestures, voice tone and the information delivered.

An interested listener is focused on the entire person, their gestures, voice tone and the information delivered.

Meeting in crowded areas offers plenty of distractions, which in and of itself might lead one to belief that measuring attention would be difficult. However, the opposite is actually true; in other words, it’s easier to measure interest in busy places because the eye can be caught wondering. As we covered earlier in the chapter on eye language, we can verify interest based on where eyes are cast. The eyes tell where the body wants to be, and when the mind is fully engaged on the presentation, the focus will be on the speaker rather then what is going on around them.

Looking away rarely happens with someone who is completely engrossed in a conversation unless they do so to concentrate. We know from an earlier discussion, that faces are complicated making it difficult to process information. However absent of complex thought, we know that when someone looks away, it’s due to disinterest in the subject matter. Take for example, a very important news item appearing suddenly on television and the sequences of events that follow. First, we try to quiet a room so we have time to tune into the broadcast, next we locate the remote and turn the volume up loud enough so that even random noises don’t supersede the broadcast. Our eyes become fixated at the exclusion of anything else in the room and our ears become finely tuned to the voice of the broadcaster. When completely engaged, there is a fear of missing something important. This doesn’t just occur while watching television or movies, but can happen when in deep conversation, while reading something interesting or any other task for that matter. Any husband will tell you how easily it is to “tune” women out when watching sports!

An interested listener is focused on the entire person, their gestures, voice tone and the information delivered. For most, the picture they pick up about the speaker’s body language is subconscious, but it does help them form an overall impression of their honesty, integrity, emotionality and so forth. Therefore the focus doesn’t stop on the words alone, but on the entire message. An attentive listener is directed, having their bodies oriented toward the speaker, their arms open and apart willing to take information in, their legs will be crossed or open but aimed at the speaker, their head might be cocked to the side at forty five degrees showing interest, and any information they add will be appropriate to the given subject rather than off topic.

There will be times, when a fully attentive person will look away, down or about the room, but these ganders are few and brief, with the primary attention placed back on the speaker. It has been shown that up to eighty percent eye of contact is made while listening and about forty to sixty percent while speaking. Thus, we can measure the level of interest simply by making note of how often the person looks away. Someone that is bored will almost seem to look everywhere but at the speaker, or will appear to glaze over in an unblinking stare. Looking away is a subconscious indication that the other person is looking for an escape route – a way out of the conversation.

Introduction – Chapter 10

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Trying not to pay attention.

Trying not to pay attention.

It’s not a stretch to say that reading attentive and evaluative body language is a useful skill for everyone at one time or another. For teachers, attentive and evaluative body language cues are useful to read student interest and their level of active thought, for sellers it provides a gauge to the efficacy of a pitch, and to acquaintances at a social even, the level of engagement.

A presenter at a conference might want to measure his story telling skills and so might look for cues to “undivided attention”. He might therefore be interested in shortening presentation points that create fidgeting and shuffling. The salesman, on the other hand, also wants to avoid boredom, but needs to watch for evaluative gestures such as chin stroking, flared nostrils, pinching the bridge of the nose and rubbing the back of the neck to see how close he is to closing the sale and what level of decision making is at hand in his target. Does a chin stroking mean he’s already made up his mind and is mulling things over, or is he just satisfying and itch?

Naturally, as the stakes rise, so too does the importance in reading evaluative and attentive body language accurately, so it is important to keep these cues at hand. In this chapter, “attentive” refers to the level of interest expressed during an interaction whereas “evaluative” delineates indicators that a decision is in the process of being made. This chapter, while brief, covers a significant subset of the body language that happens as people are in thought, give undivided attention or lack thereof and show that they are preparing to reach a decision. We also hit on the hidden meaning of glasses, hand steepling, neck rubbing and a subset of additional evaluative gestures we might encounter in our daily lives.

Summary – Chapter 9

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In this chapter we covered defensive and aggressive body language. We found that double arm hug or arm crossing, partial arm crossing, arm gripping, fists and arm clenching, stiff or curved arms, or even cufflinks can be used to signal defensiveness. We learned that objects are used to shield the insecure by affording fewer angles of attack which is the case when we lean against a wall or bar top, hold a drink near our face or against our chest, or hide behind a podium whilst presenting. We discovered that headphones can be great tools for women who don’t want to be bothered, how pens, books, or newspapers indicate division between people and how conversations can be ended or avoided simply by raising a book. We found that other cues such as head bows, looking up to the side or through the forehead, avoiding eye contact, seeking escape routes with darting eyes, or reduce body size among others, show defensiveness.

On the other hand, we cut through defensiveness to study aggression which can include the in-your-face posture characterized by the hands on hips, feet together at attention, leaning forward with the head and chin up or out and exposed. We also saw that an aggressive person might get red in the face, cross or drop their arms to the side and clench their fists, finger point, become tense overall, clamp their jaw, tighten their lips, frown and lower their eyebrows. We learned that a stare lasting ten seconds or longer invokes anxiety and discomfort in subordinates in the ‘unblinking eyes’, and that overstepping boundaries can lead to conflict.