Chapter 10 – Attentive And Evaluative Body Language

Summary – Chapter 10

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In this chapter we looked at attentive and evaluative body language. Here we defined attentive in terms of active participation in a conversation or presentation and evaluative in terms of thought or processing of information to reach a decision. We saw that undivided attention is obvious when a rate of eighty percent eye contact, or nearly so, is achieved while being listened to, and whilst speaking occurs at a rate of sixty percent with any significant deviation representing a loss of attention. We saw that fidgeting or repetitive behaviours such as tapping the toes, swinging the feet or drumming the fingers can signal boredom. We covered other boredom indicators like the body sagging or slouching in a seat, leaning against the wall or dropping the head.

We then moved onto agreement indicators and found that slow nodding shows general agreement, but that quick nodding can show impatience or a desire to interject and also that the brain is hardwired to think positively either when nodding or viewing nodding by others. Next we learned that when the hand holds the chin it shows varying levels of negative thoughts by how much weight it supports. The more the weight held by the hand, we saw, the more boredom present.

We then looked at other evaluative body language such as chin stroking, signifying that the decision making process had begun but that a conclusion had not yet been reached, what glasses mean, peering over the glasses means judgment, hand steepling which shows confidence and hidden superiority, and neck rubbing, which is a restraint posture indicating negative feelings. Lastly, we covered additional evaluative body language such as stroking the side of the nose, flared nostrils, pinching the bridge of the nose, looking upwards, or looking around the room, but cautioned that some of these same gestures can be indicators of other thoughts. For example, we learned that looking up might also mean that someone is in disbelief and is ‘sending a prayer to God.’ We found that flared nostrils can also mean an internal judgment is forming, agitated or even aggression. We concluded that when we witness evaluative gestures we should prepare to mount a better case, or prepare for a possible negative outcome.

Other Evaluative Gestures

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To conclude this chapter, there are some other subtle gestures that tell us that someone is thinking or evaluating a decision which includes stroking the side of the nose, flared nostrils, pinching the bridge of the nose, looking upwards and looking around the room. These gestures all show us that a person is trying to come up with the best course of action, or to come to a satisfactory decision. Some evaluative gestures also have confusing meanings, for example, looking up might mean that someone is bored or in disbelief – a form of evaluation. When looking up refers to disbelief the person is ‘sending a prayer to God’ or saying “I can’t believe what I’m hearing”. Flared nostrils might also be an evaluative gesture as well because it reveals an internal judgment but it can also indicate agitated or aggression. In the same general ballpark, one might turn their nose sideways by twitching the muscles slightly revealing dislike or disbelief. This last gesture likely has origins in avoiding a particularly bad odor.

These last clues should always be taken in context and be paired with other evaluative cues in clusters, of which have been discussed in this chapter. Many times, evaluative body language shows reserved disagreement, which gives us time to prepare a better case or prepare for a less desirable outcome, such that we aren’t taken by surprise.

Some evaluative gestures:

Nose twitching.

Nose twitching.

Pinching the bridge of the nose.

Pinching the bridge of the nose.

Neck Rubbing

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He's holding himself back by the scruff of the neck.

He’s holding himself back by the scruff of the neck.

The neck hold, scratch or rub is a response to negative feelings. It is a restraint posture as in “holding one’s self back” as one might do to a wily cat or dog by grabbing them by the scruff of the neck. In this case, though, we are doing it to ourselves. While not a full blown emotional displacement posture it does serve to alleviate the negative sensation we have. Like taking medicine fixes illnesses, and an itch fixes a scratch a gesture treats and underlying emotion. Not until we allow ourselves the opportunity to do the gesture can we treat our underlying emotion. This is what makes gestures and postures in body language so predictive of emotional roots. They are connected.

Touching the back of the neck is not the same as touching any other part of the neck such as the side, which can be used as a filler gesture to pause for thought, or the front which can be used to show sexual interest in a dating context. Scratching the back of the neck, rather, is a primitive gesture, that is a response to arrector pili muscles in the scruff that our body uses to make our hair stand on end. The arrector pili are a microscopic band of muscle tissue that connects hair follicles to the skin. When stimulated, the muscles contract and cause the hair to turn upward and perpendicular to the skin surface, or stand on end. While the purpose of the muscles in humans is vestigial, meaning they are an evolutionary throwaway, they were once used to trap air next to the skin to help keep the body warm. Other uses are for display and competition to make the body appear larger and more threatening. You have probably seen a domestic cat put its hair up when challenged by another cat. In porcupines, the muscles contract to bring the quills up as a defense. As a defense, and for heat retention for people, the purpose of the arrector pili is laughable at best, but our bodies still react to cold and fear, even aggression by stimulating the muscles. A cold chill down the spin and “goose bumps” or “goose pimps” is a reference to the same thing. When we reach for our scruff, we are showing an evolutionary throwaway to a time when our hair would have stood on end!

Neck touching can be a positive signal when it's done in the right context - here neck exposure shows comfort and attraction.

Neck touching can be a positive signal when it’s done in the right context – here neck exposure shows comfort and attraction.

Neck touches are therefore, connected with negative thinkers and restraint. To discover the true meaning of the gesture, we need to look at this cue in context accompanied whatever other cues are present. For example, let’s imagine two men in a bar, one of which is yelling and swearing promising to send him to the next county, while the other, much larger and more muscular wearing an official MMA (mixed martial arts) attire, keeps his distance holding his arm to his neck. What is the MMA fighter doing here, is he thinking negative thoughts, or holding himself back from using his fighting skills to defend himself. I think the answer is obvious. The context tells us exactly what is happening. The neck hold, versus a scratch can be in response to making a mistake and trying to take it back as in “Whoops, sorry, that was stupid of me and I won’t do it again.” The neck rub or hold can be seen when being verbally assaulted by a boss, here what is said is “He’s a real pain in the neck.” Even my nine-month-old son thinks I’m a pain in the neck when I won’t let him do something dangerous! Since he’s just little he can’t reach all the way back, so his arm comes up and back at about ear level when I tell him he can’t do something. If he just laughs, I know he hasn’t really taken me seriously. When that happens I re-iterate my instruction making sure he gives me some sort of retrained gesture or given me eye contact.

Hand Steepling

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She knows something you don't.

She knows something you don’t.

The hand steeple happens by propping up the fingers of on hand, with the finger of the other hand, to form a bridge. In this posture fingers are not interlocked and the palms do not touch. The word steepling comes from their similarity to the pointed roof of a church steeple. Rocking, might accompany the steeple where the hands move back and forth by adding and reducing pressure between them. The steeple can be placed low on a lap, or seen hovering slightly above the lap. Other times the steeple is in full view of others with the elbows propped up on the table. The steepler can hold the posture so high that they have to look through the steeple to see others. Hand steeples frequently occur by themselves as standalone cues, and don’t require additional body language in a cluster to have predictable meaning.

The steepler is someone that is confident, sometime overconfident, genuine, authoritative, and particularly evaluative of others around him. Confidence, in this case, is held in the power and control they possess and also in knowing things that other people do not, so steepling says “I have access to hidden information (and life experience) and this is the source of my power and control over you.” Steeplers are found carrying the gesture when around subordinates, or whenever they seem to have the upper hand. Donald Trump performed the steeple frequently on his television show The Apprentice, in preparation, of all things, to fire his next apprentice! His steepling was an obvious cue to the power he had over his subordinates. This gesture is effective if you already possess power or want others to think you do, but it is ineffective in team building, since it comes off as arrogant. It does have subconscious manipulative properties though, such as bluffing in poker but in most cases, this gesture is only as effective as that which can be backed up with real confidence and true access to valuable hidden information.

Superiors will also be seen using this gesture in meetings and when giving orders and the higher the steeple is held, the greater the arrogance it depicts. In extreme forms, the person carrying the gesture can be seen “looking right through their hands” between the triangle formed by the pent up fingers and the thumbs. A more subtle version is the hidden steeple of which the sender could be trying to hide or shelter their opinion from view by keeping the steepled fingers below the table. The lower steeple is more often used by women and when someone is listening rather than speaking. Hidden steepling refers to hidden confidence or a desire to limit arrogance in attempt to appear more open and accepting. The underlying meaning of the steeple is still present however, yet women should show more overt confidence by actively mirroring or initiating steepling on their own to gain an advantage in office situation, rather than letting their confidence fall to the way side. In all confident steepling the hands remain stand-alone, or the elbows serve to prop the hands up from a table. When the hands are steepled, but holding support to the head, it does not signal confidence, but rather boredom, self consciousness, or awkwardness.

BodyLanguageProjectCom - Hand Steepling 3The steeple can occur in body language clusters as well, but what is important is not what happens after the steepling, as in the chin stroke and eye glass language, but rather what happens preceding the steepling. Therefore, by watching for positive open postures such as palms up and arms un-crossed or closed postures such as arms crossed, touching the nose or face and avoiding eye contact, we can tell if the person is trying to be honest or manipulative with his or her apparent power. In other words, steepling is a finish posture serving to punctuate a body language clue cluster rather than the other way around. Steepling can also ebb and flow along with confidence to what is being said which can be useful in negotiations or in arguments. If something is said to drop confidence the steepling might be broken in favour of interlocked hands as if praying but then quickly return when a person feels that their position has improved. Interlocked fingers is a signal of low confidence and the fingers might even be seen wringing themselves. Lawyers quickly learn to control this nonverbal cue in favour of constant steepling rather than any other gesture.

What Glasses Mean

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Chewing or sucking on the frames of the glasses signifies deep thought.

Chewing or sucking on the frames of the glasses signifies deep thought.

As an artifact, glasses can be used to convey nonverbal meaning. Chewing or sucking on the frames of the glasses signifies deep thought. Pens placed in the mouth have the same effect. As we saw with chin stroking, what immediate follows evaluative gestures tells us what sort of decision has been made, be it positive or negative. If arms and legs become crossed, or the body leans back, it means that the person has reached a negative conclusion. The glasses can be shaken from side to side signaling a rejection of an idea which is a tempered way to finger shake – the finger shake by itself indicates a much more powerful message. Boredom can also be signaled with glasses such as folding and unfolding them repeatedly, bending them at the center can indicate agitation, and touching the tips signal tension or stress. Putting the glasses back on means the person wants to see more of the facts, setting them aside can mean that the meeting is over and throwing them aside altogether or dropping them abruptly means a full rejection of the meeting. Quickly anticipating a negative decision can be of assistance to thwart an overt conclusion in effort to leave the door open, even if just a crack. However, obviously, your work is cut out for you to sway someone who is so close to a final decision. You will need to work in overdrive to bring them back from the brink.

Moving the glasses up on the forehead can signal honesty while peering over the glasses is a classic evaluative gesture that signals scrutiny and judgment. The image it invokes in people is that of the discerning librarian or catholic school teacher bearing down on naughty students. The presence of glasses is not paramount to the gesture, but does help make it more salient. With or without glasses it happens by tilting the head downward with the eyes peering onto the subject across the bridge of the nose. With glasses, the gesture includes pulling them forward with the hand and simultaneously peering over them. If the head is cocked to the side it says “Really? You can’t be serious.” The cue cluster also includes arms folded or on the hips, legs crossed, squinted eyes and pursed lips, scowling and or an index finger that wags from side to side (meaning naughty).

Studies show that we also rate wearers of glasses as being more studious, intelligent, sincere and conservative, although having particularly thick glasses negates those positive attributes. We think thick glasses are for those with low social skills who are overly-intelligent (geeks or nerds). While not all of these gestures are perfectly predictive glasses, just like pencils, pieces of paper, folders or books, they are an extension of the hand so carry the same message but in an exaggerated way.

The Invisible Lint Picker

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The invisible lint picker doesn't like what's being said and is trying to get out of the conversation.

The invisible lint picker doesn’t like what’s being said and is trying to get out of the conversation.

Leaning forward and lowering the head shows a critical listener and indicates that what was being said is disliked. However, there is another related posture that shows an even greater form of contempt and disapproval. It happens also by dropping the head, however, while in the position, the person will begin to pluck invisible lint from their clothing. In doing so, eye contact is broken to stammer the flow of conversation. The gesture says that there are unspoken objections that are withheld either because they feel that they won’t be well received, because they are too timid to speak up, or is a passive attack on a figure of authority.

Any other rude gesture meant to occupy the mind in lieu of paying attention says that a person lacks respect, integrity or feels that they undeservedly lack control in the relationship and set out to prove it. A person can pick their nails or remove dirt from underneath them, drum their fingers, smooth their clothing when it does not require it, or seem distracted due to any number of factors. The goal of the invisible lint picker is to withhold eye contact to gain an upper hand and end the conversation on their terms, without being forthright about it. A person with integrity will use honest body language such as pointing their feet and torsos toward the doorway, reduce agreement indicators, and use conversation ending speech to speed things up. The lint picker, on the other hand, uses passive aggressive techniques to waste the speaker’s time with no regard for their own. At times the lint picker is trapped by a more authoritative figure than them, such as a boss, which prohibits them from leaving. Their defense to this is to figuratively “kick dirt in their eyes” by withdrawing from the conversation. When small children block their ears, close their eyes and sing to themselves loudly in order to tune out adults, they are accomplishing exactly what lint peckers have set out to do. Incidentally, small children also use distraction techniques to avoid the reprimands of adults. Whenever these cues persist they should be quickly rectified so as to maintain respect.

Chin Stroking And Tongue Protrusion

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It's common for the hand to come to the chin when we're making up our minds.

It’s common for the hand to come to the chin when we’re making up our minds.

Chin stroking, is another evaluative gesture which was made popular by movies, television shows and cartoons. The cliché says that the chin scratcher is old, wise and is bearded! Beard or chin stroking signifies that the decision making process has begun, but that a conclusion hasn’t yet been reached. What follows the chin scratch tells us exactly what to expect, be it a positive or negative outcome. When prompted for a final decision,
if the hand comes down and across the body at right angles it tells us that a negative answer will follow, but if the hand comes forward and is placed on the thighs in a ready posture or the arms remains uncrossed the answer will be positive.

Without conscious awareness the tongue makes an appearance under deep concentration usually by being protruded to the side. Tongue protrusion is an evolutionary throwaway gesture thought to have arisen as food rejection mechanism by infants. When it happens in adults it means they are genuinely focused on their task and wish not to be bothered by others, hence the rejection root. The tongue can also be seen moistening the lips more often when under stress or anxiety as the mouth dries up, or can be moved back and forth across the lips as a pacifying behaviour to sooth while under stress.

Other Attentive Cues

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There are a variety of singular cues that also serve to indicate attention. Concentration for example, is obvious when the face is scrunched together, the eyes narrowed as if to focus on a prey, with the eyebrows tightened inward.

Reflective activities can also include matching the body language of the speaker, not interrupting and using agreement sounds such as ‘uh huh’ and ‘mhum’. We rarely think about the powers of these small sounds but it can make the difference between having your counterpart believe they made a connection right up to contempt as in “He just sat there and didn’t say a word”. By nodding and adding agreement sounds, the person will feel heard and therefore appreciated. Paraphrasing back what was just said to the speaker, is another method of sending the correct message. This technique shows what is called active listening and shows that you are internalizing what is said and affords a chance to clarify any misinterpreted information.

Hand On The Chin For Evaluation Or Negative Thoughts

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an eval

A classic evaluative gesture done by producing an “L” shape with the thumb and index fingers, but where the chin is not carrying any weight.

We can measure the level of interest or negativity our listeners have by how much pressure is held by the hand during conversation. Under average evaluative body language, the index finger is placed to the side of the head and only lightly supports the weight of the head, or the hands are left and placed on the table with palms up or uncrossed to the front of the body. When the hands touch the face and interest is present, the index and thumb will form an “L” shape and the chin is placed in the crux of the “L” but is not supported by it. Conversely, with genuine interest, the hand will barely touch the side of the face. In this case, the hand curls and the knuckles gently rests against the side of the face, and in other cases, the hand remains open with the finger tips of the index and middle finger gently resting on the cheek. As the listener becomes bored or tired, the hand will bear more and more of the weight and the body will seem to slump completely over the hand and be supported by it. As boredom sets in, the thumb will move under the chin to help the person hold their head even further, or the chin will seem to compress into the palm. When the index finger is found playing with or rubbing the corner of the eyes it indicates fatigue or disbelief as in “I can’t see that.” Movements to the eye like also serve to show negative thoughts and emotions. We should be careful to watch for them.

She's growing bored - we know because her "L" hand is taking on some the weight of her head.

She’s growing bored – we know because her “L” hand is taking on some the weight of her head.

Now she's checking out as the head is clearly being supported by the palm.

Now she’s checking out as the head is clearly being supported by the palm.

Seeing these cues develop tells us that it’s time to change the subject to revive interest, change locations to get the blood flowing again, or take a break to try to recover, and in extreme cases, throw in the towel and give up. Boredom is a negative thought indicator and the cues used to indicate it tell us that rapport is being lost between the listener and the speaker. Interested individuals inject themselves and their body completely into the conversation, rather than detaching themselves.

Agreement Indicators

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The head nod is a familiar gesture that happens naturally to show agreement. The nod means that the listener is going along with what is being said but it can also be used as a tool to actively stimulate conversations. Research has shown that head nods can increase the length of time a speaker will spend talking in any given instance by up to three to four times! The length of time we spend talking has a positive effect on the level of liking we have in those we speak to. Used in reverse, nodding can stimulate more talking in others and make them like us even more. This might seem odd, but it’s true! Fast and slow nodding also indicates different things. A slow nod indicates general agreement and that interest is present, whereas a quick head nod shows impatience and a desire to interject.
Proper nodding is done as agreement is formed during conversation, and can be made even more effective by adding several additional nods at the end of the speakers point.

Research has shown that head nodding breads positive thoughts and is hardwired into the brain. In your next conversation simply nod your head and at the same time try to hold negative thoughts, or expressing negative views. Scientific experiments have shown that as the conscious mind invariably gets tired or distracted, the head nodding stops or changes direction. You will face the exact same challenges. Positive emotions are tied directly to positive body language and it is very difficult or even impossible to change these patterns.

Head nodding therefore is a gesture that has a powerful influence to those around us and can be used to create positive feelings. Head nodding creates connectivity in people and shows that what is being said, is being understood. Even if agreement is not present, it shows that a person is at least being heard which can be used to sway agreement in the future on a more important issue. In other words, when agreement isn’t present, you should still agree to disagree!