Chapter 10 – Attentive And Evaluative Body Language

Fidgeting, The Feet, Jiggling and Kicking

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A classic boredom cue cluster, fingers tapping, blank face looking away.

A classic boredom cue cluster, fingers tapping, blank face looking away.

When a listener is still, it implies that they are focused on the speaker and interested, although in extreme cases it means they are sleeping! Conversely fidgeting is an indication of boredom as the body is given signals to take action and leave the conversation – like the body revving its engine in preparation. Fidgeting is therefore a substitute to walking or running where neither is socially acceptable or the situation warrants otherwise. Being stuck in a lecture is one of them! Repeated checking of a watch or clock is another symptom of a desire to leave. With some forethought, an artificial time constraint gives us an excuse to preempt longer than desire visits which can be made useful when visiting in-laws, an advanced use of body language. Watch checking in this case, helps solidify the nonverbal message.

A slouched appearance is a clear message of boredom.

A slouched appearance is a clear message of boredom.

When boredom really sets in we find repetitive behaviours such as tapping the toes, swinging the feet with one crossed over the other, or drumming the fingers. The body may begin to sag or slouch in a seat, or they may lean against the wall. The head will droop showing fatigue or be supported by the hand. The more support is given to the head the more likely it is that the person is bored. A fully supported head holding the majority of the weight is a tell-tale signal that your listener is bored and that a shift in the conversation is in order. On the flip side, if feet suddenly freeze from a jitter, it indicates an emotional change has occurred and that a person is experiencing threat. This is part of the freeze response where people wish to go under the radar in the face of danger. Freezing, in this way, can happen as a result of being confronted with an embarrassing question or situation, or being the subject of a childhood tale that one is not particularly fond about.

Anytime foot jiggling suddenly turns to foot kicking while seated shows that a person has heard something negative and is a response to discomfort. Jiggling usually depicts nervousness, but kicking on the other hand, is used to fight off unpleasant thoughts. This gesture is subconscious and visceral so is a reliable predictor because under most circumstances people don’t realize that they do it. Foot kicking can therefore tell you what people really think about what sort of questions you are asking them because once posed, they will readily begin to kick if it makes them uncomfortable.

Undivided Attention

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An interested listener is focused on the entire person, their gestures, voice tone and the information delivered.

An interested listener is focused on the entire person, their gestures, voice tone and the information delivered.

Meeting in crowded areas offers plenty of distractions, which in and of itself might lead one to belief that measuring attention would be difficult. However, the opposite is actually true; in other words, it’s easier to measure interest in busy places because the eye can be caught wondering. As we covered earlier in the chapter on eye language, we can verify interest based on where eyes are cast. The eyes tell where the body wants to be, and when the mind is fully engaged on the presentation, the focus will be on the speaker rather then what is going on around them.

Looking away rarely happens with someone who is completely engrossed in a conversation unless they do so to concentrate. We know from an earlier discussion, that faces are complicated making it difficult to process information. However absent of complex thought, we know that when someone looks away, it’s due to disinterest in the subject matter. Take for example, a very important news item appearing suddenly on television and the sequences of events that follow. First, we try to quiet a room so we have time to tune into the broadcast, next we locate the remote and turn the volume up loud enough so that even random noises don’t supersede the broadcast. Our eyes become fixated at the exclusion of anything else in the room and our ears become finely tuned to the voice of the broadcaster. When completely engaged, there is a fear of missing something important. This doesn’t just occur while watching television or movies, but can happen when in deep conversation, while reading something interesting or any other task for that matter. Any husband will tell you how easily it is to “tune” women out when watching sports!

An interested listener is focused on the entire person, their gestures, voice tone and the information delivered. For most, the picture they pick up about the speaker’s body language is subconscious, but it does help them form an overall impression of their honesty, integrity, emotionality and so forth. Therefore the focus doesn’t stop on the words alone, but on the entire message. An attentive listener is directed, having their bodies oriented toward the speaker, their arms open and apart willing to take information in, their legs will be crossed or open but aimed at the speaker, their head might be cocked to the side at forty five degrees showing interest, and any information they add will be appropriate to the given subject rather than off topic.

There will be times, when a fully attentive person will look away, down or about the room, but these ganders are few and brief, with the primary attention placed back on the speaker. It has been shown that up to eighty percent eye of contact is made while listening and about forty to sixty percent while speaking. Thus, we can measure the level of interest simply by making note of how often the person looks away. Someone that is bored will almost seem to look everywhere but at the speaker, or will appear to glaze over in an unblinking stare. Looking away is a subconscious indication that the other person is looking for an escape route – a way out of the conversation.

Introduction – Chapter 10

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Trying not to pay attention.

Trying not to pay attention.

It’s not a stretch to say that reading attentive and evaluative body language is a useful skill for everyone at one time or another. For teachers, attentive and evaluative body language cues are useful to read student interest and their level of active thought, for sellers it provides a gauge to the efficacy of a pitch, and to acquaintances at a social even, the level of engagement.

A presenter at a conference might want to measure his story telling skills and so might look for cues to “undivided attention”. He might therefore be interested in shortening presentation points that create fidgeting and shuffling. The salesman, on the other hand, also wants to avoid boredom, but needs to watch for evaluative gestures such as chin stroking, flared nostrils, pinching the bridge of the nose and rubbing the back of the neck to see how close he is to closing the sale and what level of decision making is at hand in his target. Does a chin stroking mean he’s already made up his mind and is mulling things over, or is he just satisfying and itch?

Naturally, as the stakes rise, so too does the importance in reading evaluative and attentive body language accurately, so it is important to keep these cues at hand. In this chapter, “attentive” refers to the level of interest expressed during an interaction whereas “evaluative” delineates indicators that a decision is in the process of being made. This chapter, while brief, covers a significant subset of the body language that happens as people are in thought, give undivided attention or lack thereof and show that they are preparing to reach a decision. We also hit on the hidden meaning of glasses, hand steepling, neck rubbing and a subset of additional evaluative gestures we might encounter in our daily lives.