Tag Archive for Surprise

Some Ways To Set Up An Office

by  • March 6, 2013 • 0 Comments

Low ranking employees are forced to face the wall so the boss can watch them work without being noticed himself.

Low ranking employees are forced to face the wall so the boss can watch them work without being noticed himself.

Another method to protect and reserve space is to pull a desk away from a wall as it cuts other people off from using that space. Outward facing desks leave plenty of space in a room where someone might sneak up from behind or from the side. Higher status workers will turn their desks so they facing doorways or entryways to avoid surprise intrusions. This simplest ways to perform a status check is to verify the way in which people face. If they face a wall there is a good chance they are lower status, but if they face the door and can easily see people enter their office, then they are likely higher status. The orientation of the window and door also has an effect on how things are set up and depending on the uneasiness of a particular person will depend on which orientation they prefer. Usually there is a balance between looking out the window to enjoy the view it provides and monitoring the door. The highest ranking workers will have private offices with controlled entry, or in other words a secretary.

A busy office provides multiple meeting and collaborative areas.

A busy office provides multiple meeting and collaborative areas.

It is important to put some thought into how desks are used since they can dictate how a meeting might unfold. A desk between two forward facing people forms a barrier which then leads into a formal meeting even when it’s not intended. If the goal is to create less confrontation and foster team building, than meetings should take place without a desk, or with circular or even square tables. Space permitting, circular tables should be included in the office environment to permit informal meetings if desired. Having room for more than one meeting area sends a powerful nonverbal message to those visiting since it shows that your occupation warrants it, even if they are only rarely used.

Placing chairs kitty-corner at a rectangular desk or positioning two chairs at forty-five degrees to the table on the same side can be effective if the goal is to hold cooperative meetings. Every office should be set-up in a manner that suits its main purpose, however, contingencies should be made for rare occasions when alternative strategies need to be implemented. If the idea is to quickly build friendships rather than demonstrate authority, it would be wise to have a more informal setting, perhaps even a comfortable sofa and coffee table with casual furnishings. It is no accident when a high powered lawyer organizes rows upon rows of legal books to his back. His message is clear; I have the knowledge to back me. What non verbal message does your office convey?

How To Set Up Your Office

by  • March 6, 2013 • 0 Comments

The desk is the most important piece of furniture and it’s found in all offices. The area behind the desk always forms the private area where only the desk owner is permitted. This is his sanctuary which he protects. Those with desks facing in toward an open space with their backs to a wall have the most amount of status. Having your back against the wall protects you from a theoretical sneak attack or from having others watch you as you work. Low ranking workers will usually work in areas that afford them little privacy and hence be found in wide open areas [click images to enlarge – not all data is visible].

The area behind the desk is considered private. Facing the door with the back to the wall is the most powerful position as it permits seeing people enter.

The area behind the desk is considered private. Facing the door with the back to the wall is the most powerful position as it permits seeing people enter.

Low ranking employees are forced to face the wall so the boss can watch them work without being noticed himself.

Low ranking employees are forced to face the wall so the boss can watch them work without being noticed himself.

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A low rank desk arrangement because it leaves the employees back exposed to whomever is entering through the door.

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An extremely low status desk arrangement because it would be impossible to guard against someone entering through the door.

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This arrangement is meant to maximize the amount of private space claimed by the owner. Any area from the edge of the door across the front of the desk to the bookcase and behind are claimed as reserved for the owner’s needs.

 

 

 

 

 

 

 

 

 

Leadership Positions And The Head Of The Table

by  • March 6, 2013 • 0 Comments

When no leader is present, the group will attribute leadership to whomever is sitting at the head of the table.

When no leader is present, the group will attribute leadership to whomever is sitting at the head of the table.  Power trickles down from the head of the table toward the opposite end.  Thus #1 has the most power, #2 the next most and so forth.

Not surprisingly, in studies looking at leadership, it was found that the most dominant person chooses the head of rectangular tables. Interestingly though, when no leader was present, leadership was attributed to the person who sat at the head of the table. Researchers Fred Strodtbeck and Harmon Hook in the early 1960’s found that during jury deliberations people at head positions tended to participate more often and had a greater influence on the decision making process, than people at the sides. This study overlooked whether or not leaders took up the positions though, but this is a likely assumption. However, in other studies it was found that a person’s status played a part in who chooses the head of the table. Those considered high class were much more likely than lower classes to sit at the heads of tables. Who knew money had anything to do with where we sit at a table!

Researchers attribute visibility and the ability to make eye contact with everyone as key features turning heads of tables into leadership positions. For example, one person sitting opposite three others would be seen as the leader, since they would be able to make eye contact with him, but not to each other. He would also be able to indicate his intentions better and therefore control the floor much easier. It should however be noted, that central positions at tables are also important in discussions since it permits ease of conversation amongst all participants through proximity. In other words, it’s hard to talk with someone from across the table, just imagine a “cartoonishly large” corporate sized boardroom! The exception to the head position as leader is when it exposes the back to the doorway. When this happens the head seat is a disadvantage since it leaves whomever open to surprise and attack.

When one person faces three, the person sitting by themselves are seen as the leader. His gaze is focused forward while his companions must head-turn to see and speak with everyone.

When one person faces three, the person sitting by themselves are seen as the leader. His gaze is focused forward while his companions must head-turn to see and speak with everyone.  In this case, #1 has the most power while each of the #2s share power.

Leadership shows a trickle down affect too. If the head of table is deemed the leader, than the person to their immediate side holds the next most powerful position, and so forth. In ancient times, the leader held the head of the table, with his lieutenants at his sides. The person who sits opposite the head, even today, is usually the most task oriented, whereas those sitting in the middle are usually affiliators, normally woman, who wish to interact with the greatest number of people and create active participation with everyone. Another feature of the Steinzor effect states that when a strong leader is present, people will direct comments to the person adjacent the leader more often because it avoids direct eye contact and confrontation with them, which is especially intimidating due to close quarters. When leadership was shared amongst all members, no strong patterns emerge and conversation basically happens freely.

Thwarting Dominant Handshakes

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Simply trying to reverse the wrist when present palm down is very risky, sometimes impossible and also make your intentions obvious. Instead use the step to the right technique outline by Dr. David Lewis in his book The Secret Language Of Success. It is done first by stepping forward toward the person with the left foot. This will feel unnatural when shaking with the right hand as the tendency is to step forward with the right foot. Next, step forward with the right foot and move across and in front of the person to their left side. In the process, rotate your palm downward to even your wrist with theirs and complete the maneuver by moving your right foot across.

This technique is especially important if you wish to thwart the power plays of a particularly prominent palm up hand-shaker and wish to send a strong signal of authority back. To send an even stronger message or if it’s impossible to make complete the full maneuver, authority can be given by invading their personal space. Short gripping the hand and grabbing the fingers can also be effective if you do not which to entertain them at all, and the most brazen of moves, includes grabbing the top of their wrist and shaking it with your palm. The normal reaction will be shock and surprise but your message will be loud and clear. To counter the right hand technique, which if you are following is the counter to the counter, is to hold the arm rigid and bracing it against your side and holding the person away from your body. Eye contact during these moves can add even more strength. Great care must be exercised with these handshakes as they can often escalate hostility, however, at times they are necessary to assert your position and rank within your company.

Universal Facial Expressions

by  • March 6, 2013 • 0 Comments

As discussed in chapter 2, there are six main facial expressions that are found throughout the world. They are happiness, sadness, surprise, fear, anger and disgust. Each expression involves three independent parts of the face, the forehead and eyebrows, the eyes, eyelids and upper part of the nose called the “root” and the lower part of the face including the lower part of the nose, cheeks, chin and mouth. Here is a breakdown of the six facial expressions:

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Happiness.

Happiness.

Happiness (smile): The gesture is done by slightly raising the lower eyelids, wrinkles appear below them, crow’s feet may form at the edge of the eye. The mouth lengthens as the corners move out and up. Lips may part to show upper teeth and the cheeks rise and bulge narrowing the eyes and creating wrinkles around the nose and mouth.

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Sadness.

Sadness.

Sadness: Sadness is controlled mainly by the mouth where it drops at the corners. The inner eyebrows rise producing a triangular shape between the root of the nose and the eyes. The forehead might show wrinkles and the eyes may appear moist with tears.

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Surprise.

Surprise.

Surprise: The eyebrows curve upwards, wrinkles form in the forehead and the whites of the eyes become visible through eye widening. The jaw becomes slack and opens.

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The fear facial expression.

The fear facial expression.

Fear: This expression is sometimes confused with surprise as in much of the world only subtle differences exist. During fear, eyebrows rise and are pulled together, and curve although less than in surprise. Wrinkles appear in the forehead, but do not cross the entire forehead like in the surprised expression. The upper eyelids rise, as in the surprise expression, to expose the white of the eyes and the lower eyelids also rise. The lips may be stretched back and the mouth opened.

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Anger

Anger

Anger: In this expression, eyebrows are pulled down and inward and creases form between the eyebrows. The eyes narrow and take on a hard stare. The lips are often tightly clenched and the corners pulled downward. The nose is sometimes flared.

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Disgust.

Disgust.

Disgust: This facial expression contains the most meaning in the eyes and the lower face. Here, the lower eyelids rise and lines appear in the skin below them. The cheeks move up, the nose is wrinkled and either the upper lip is raised or both are raised.

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Ever thought about why our noses are down-turned rather then some other orientation, such as sideways or facing upward? The answer has nothing to do with preventing rain from falling in! Disgust is a very honest facial expression when it happens because it can happen in microseconds to indicate a particularly distasteful thought. The facial expression is rooted in rejection of spoiled foods which is why a large portion of it involves the nose which is used to detect off-putting scents. To evoke disgust, just imagine the smell or rotting flesh! In real life it instantly causes the nose to snarl and prevents us from stomaching potentially deadly foods.

Other Evaluative Gestures

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To conclude this chapter, there are some other subtle gestures that tell us that someone is thinking or evaluating a decision which includes stroking the side of the nose, flared nostrils, pinching the bridge of the nose, looking upwards and looking around the room. These gestures all show us that a person is trying to come up with the best course of action, or to come to a satisfactory decision. Some evaluative gestures also have confusing meanings, for example, looking up might mean that someone is bored or in disbelief – a form of evaluation. When looking up refers to disbelief the person is ‘sending a prayer to God’ or saying “I can’t believe what I’m hearing”. Flared nostrils might also be an evaluative gesture as well because it reveals an internal judgment but it can also indicate agitated or aggression. In the same general ballpark, one might turn their nose sideways by twitching the muscles slightly revealing dislike or disbelief. This last gesture likely has origins in avoiding a particularly bad odor.

These last clues should always be taken in context and be paired with other evaluative cues in clusters, of which have been discussed in this chapter. Many times, evaluative body language shows reserved disagreement, which gives us time to prepare a better case or prepare for a less desirable outcome, such that we aren’t taken by surprise.

Some evaluative gestures:

Nose twitching.

Nose twitching.

Pinching the bridge of the nose.

Pinching the bridge of the nose.

The Shrinking Man

by  • March 5, 2013 • 0 Comments

People who achieve higher status are seen as taller - even if they aren't.

People who achieve higher status are seen as taller – even if they aren’t.

Height plays a big role in how we are perceived and even the level of income we might reach. It has been noted that taller men are significantly more likely to earn higher salaries, and be promoted, then shorter men of similar experience and qualifications. This is because we attribute more favourable qualities to taller people, just like we do for attractive women. We can call this the “halo effect” because taller and more attractive people are treated like angels, even though there is no reason to believe that they are more deserving than anyone else. Unfortunately, this phenomenon also occurs in reverse. Shorter and less attractive people are thought to be less intelligent and lazy. Many research studies looking at the treatment differences of thin people versus those who are obese have shown that bystanders are significantly more likely to come to the assistance of the more attractive people over those who are overweight. Overweight people in distress are often outright ignored.

While the facts surrounding the halo effect might not come as a surprise, the fact that those in positions of power also receive more favourable ratings might. For example, bosses, professors, judges, and others in positions of authority are perceived to be taller than they really are. Shorter bosses are given a few extra inches and bosses that are the same height as an employee will be said to be taller than them. These ratings have everything to do with their relative importance. Because they are leaders, we give them leadership qualities. Therefore, height perception is due, in part, to the positions held by the people around us. Even those with quieter personalities will be perceived as shorter than they really are, and those with more assertive and authoritative attitudes will be perceived as taller.

Height is used as a means of establishing superior-subordinate relationships. These can be real as it is with short and tall people or circumstantial as in happens by modifying ones environment or posture. The judge is at a high bench for a reason, he is trying to reign over his courtroom and establish his importance. The same goes for King’s or the Pope whom take balcony vantage points to address their followers. The pharmacist on the other hand is a compete mystery!