Liars rarely touch others when they lie to them. This is a natural part of the fight or flight response and the subconscious mind won’t permit them to reach out because of it. This can prove helpful in intimate relationships, with family members or children since touching is a normal part of everyday life. Any form of touch reduction can signal that a person is at odds with another and that they might be hiding something. If touch isn’t normal, however, then measuring touch reduction won’t be possible. In this case, look for distancing behaviours instead like arm withdrawal or leaning away, especially in the torso as these are forms of distancing of which touch forms a subset. Touch is an aspect of closeness that is simply not tolerated well between those who have different ideas. Couples have even been shown to draw away from each other when they are generally unhappy with their relationship, and tend to touch themselves far more frequently than they touch other people.
Touch reduction is usually accompanied with stressful questions or when information is presented that creates anxiety. Closeness can also be useful when assessing someone because it will invoke distancing desires. When talking with a spouse or child, sit as close as that which you are accustomed to before taking up serious matters. If someone is hiding something, they will usually push away or even stand up looking for ways to exit or change the subject. Holding the hand of a child can be particularly useful when discussing matters of dishonesty. If they wish to exit the discussion, they will try to tug their hand away.
It’s not a stretch to say that reading attentive and evaluative body language is a useful skill for everyone at one time or another. For teachers, attentive and evaluative body language cues are useful to read student interest and their level of active thought, for sellers it provides a gauge to the efficacy of a pitch, and to acquaintances at a social even, the level of engagement.
A presenter at a conference might want to measure his story telling skills and so might look for cues to “undivided attention”. He might therefore be interested in shortening presentation points that create fidgeting and shuffling. The salesman, on the other hand, also wants to avoid boredom, but needs to watch for evaluative gestures such as chin stroking, flared nostrils, pinching the bridge of the nose and rubbing the back of the neck to see how close he is to closing the sale and what level of decision making is at hand in his target. Does a chin stroking mean he’s already made up his mind and is mulling things over, or is he just satisfying and itch?
Naturally, as the stakes rise, so too does the importance in reading evaluative and attentive body language accurately, so it is important to keep these cues at hand. In this chapter, “attentive” refers to the level of interest expressed during an interaction whereas “evaluative” delineates indicators that a decision is in the process of being made. This chapter, while brief, covers a significant subset of the body language that happens as people are in thought, give undivided attention or lack thereof and show that they are preparing to reach a decision. We also hit on the hidden meaning of glasses, hand steepling, neck rubbing and a subset of additional evaluative gestures we might encounter in our daily lives.
Affect displays is subset of nonverbal language that reveal our emotional state. For example, if we are happy we can show enthusiasm, or if we are telling a sad story, we correspondingly show somber. Affect display include facial expressions such as smiling, laughing, crying or frowning.
Awareness of various kinds of affect and how it is used in speech will provide vital clues about the speaker and his or her intent. Affect displays occur in synchrony and within the rhythm of speech. They emphases certain words or phrases and are an integral part of speech and thought. They can tell us about the expressiveness of a person and also what they find most important in their speech by which words they choose to emphasize. Posture can also signal emotion as can a variety of other gestures.
Affect is also different from culture to culture. For example, Russians tend to smile much less than Americans and therefore an American might come across as overly friendly to a Russian. Conversely Russians might come across as disinterested or aloof to Americans because they smile less frequently. In reality, both cultures are neither aloof nor overtly content, they simply appear to be so as they are viewed through a complimentary cultural norm bias. There is no right or wrong way to display affect, which is to say that no culture is better or worse because it smiles, frowns or cries less or more than another during expression.
There are essentially two types of personalities that exist in the world around us. They are introverted and extroverted each type have a subset called “OK” and “Not OK” (which is discussed next). Introverted describes a personality that is inward thinking, they recover from life by being with themselves and reflecting. The will normally enjoy nature or a good book, prefer quiet areas where not a lot of people distract them. These people will often be found alone and prefer jobs that don’t involve a lot of people and that they can do independently. Being introverted doesn’t mean that a person is antisocial and it’s not a personality deficiency, it only means that someone is more comfortable being alone with their own thoughts than being in the spotlight. Extroverted people are the very opposite. They find social situations necessary and stimulating and “recharge” by hanging out with friends or going out. The like being in busy places like malls or city cores, in acting outwardly and garnering attention through telling jokes or acting funny.
Physiologists now believe that there is an actual physical difference between the nervous system of introverts and extroverts. Introverts are more easily stimulated by social interactions and quickly become oversaturated to the point where they become agitated and feel a need to withdraw. Extroverts can’t find enough stimulation and constantly need to find people to be around, and socialize with, and use social contact to feel satisfied. How you use your time most often will tell you which of the two personality types you are. With every classification, there are variants however, and people can be a mix of the two or can fall in at the extremities.
The body language of introverts in public places will be rigid; they will zone out more quickly or find quiet places and park themselves. They are at ease being alone even when at parties and might even take breaks away from the noise to ‘chill out’. They’ll spend more time at home and less time in nightclubs. The nonverbal language of the introvert will show more closed body positions. Their shoulders will pull in, they will orient their bodies away from others, they might be less animated and they will often be the first to stop speaking and resort to listening or observing others instead. They might even keep their distance more frequently, be soft spoken, initiate touch on others less and avoid eye contact. Extroverts are the opposite and tend to spontaneously turn toward people, they will start up conversations with random people, they will touch more in conversation and talk more frequently to keep the conversation going. They’ll use more gestures in speech in attempts to draw attention to themselves and generally take up more space. They will also tend to move about a room more and jump from person to person trying to get as much stimulation from others as possible. A quick test to verify extroversion from introversion is to watch how people break gaze. Generally speaking an introvert will break their gaze by looking to the right whereas extroverts will break their gaze to the left. This fact alone suggests that the differences we see between these two personality types has less to do with environment and more to do with how the brains are hardwired.
To work productively with the introverted, formulate groups as small as possible. For the introverted one on one represents the best scenario. Set up meetings in quiet areas with little distraction. Maintain as much space as possible, talk quietly, reduce eye contact, use touch infrequently or not at all. To work with the extroverted do the exact opposite. Talk louder with more expressions, touch frequently, be dynamic, move in closer, and give plenty of eye contact. Extreme extroverts and extreme introverts will be happiest at the end of their respective spectrum.
Above: Susan Cain on the power of introverts in TED talks.
Reading people is fairly simple and common sense once the language is learned, but initially there are a lot of cues to recall so at times it can be confusing. At first it might be difficult just remembering the cues, let alone pull them to consciousness when applicable, but with time this second language will seem to flow naturally and in real time. Body language is fluid and happening all the time around us so we can’t hit pause or rewind in real life to review individual cues. Thankfully, though, we don’t have to. Even beginners can get the gist of things just by picking up a few cues here and there, however the full meaning won’t come until the reader can piece together all the cues.
