Tag Archive for People

How We Prefer To Orient Ourselves When Standing

by  • March 6, 2013 • 0 Comments

Most people would state that standing square, face-to-face was the most honest and trustworthy position people orient themselves in while speaking with someone, but they would only be half right. In fact, most Americans stand at forty-five degrees or at oblique angles to one another. Facing someone dead on, is how boxers square off to one another in the pre-show weigh-in or when two men near physical contact at a bar. The head on orientation is reserved for confrontation with just one exception. That is when two people are really comfortable with each other.

In confrontation people get really close to one another and stare into each others eyes as a signal of dominance. This stance has a basis in escape since it is much easier to exit left or right from a tilted position rather than one that squares you off to someone else. When we want to exit from a confrontational stance we need to pivot or shift first which requires more movement and puts is in peril. However, orienting at oblique angles mutually tells us that we aren’t trying to corner each other, but when confrontation is not a remote possibility, facing straight-on is a demonstration of extreme comfort and trust.

Other cultures don’t feel this way. Arabic cultures for example will speak with one another with their faces nearly touching, which isn’t rare, in fact it happens during normal conversation. Women in American cultures tolerate such closeness only from another woman. Men who do this to women will be perceived as sexually interested and be seen to be making a sexual come-on. If not welcomed closeness will be a threat and turn-off, and in an office situation, should definitely be avoided.

How To Signal I’m Here To Help But Not Be Your Friend – Some Tips For Salespeople

by  • March 6, 2013 • 0 Comments

There will be times when we’ll need to tell people that we are there for them, but at the same time, not overstep their boundaries. One of those times is when we act as salespeople where we want to appear helpful but not overly friendly. When dealing with the public especially in retail, we need to adopt a different style of body language than we would with close friends.

When we sell, we need to convey “I’m here to help” so we should convey alertness and motivation, but the message isn’t “I’m your friend” and we should maybe go for a drink sometime to catch up. We’ve all seen good sales people who meet you with a smile, but what is an effective smile in a retail scenario? If we smile too big, we come across as too friendly which can turn some people off. Instead we should perform a slight smile with brief eye contact. This shows them that we’ve noticed them, and are willing and able to engage any questions or need for assistance they might have. Eye contact should be non-threatening and non-challenging. Eye contact combined with our anchoring smile tells the consumer that we are employees, and that we are there to serve them. Your body should show that you are confident and assertive primarily to serve the company you work for, as you have agreed to a certain level of responsibility.

The next step is to identify the type of client you are working for. Some clients prefer to look around on their own and not be bothered and others want and even need to be directed. Others yet, will prefer a mixture of the two, especially after they have identified a product of interest. We know someone is comfortable shopping by themselves because they use sentences such as “Just browsing” or “Having a look around”. Someone that wants more direct help will immediately find a clerk and ask lots of questions and express their needs and general interests. If they don’t find what they want immediately, they will hang around a clerk, or leave altogether if they don’t get the service they require.

Clients that are short and hurried with their verbal language, who make very little or no small talk and speak only of the products of interest, only want to get their items and leave. They won’t want to interact on a personal level or chat about the weather or other such affairs. This is a fine stance in a customer and should be respected. These types of people won’t even see you as a being human, rather, they will see you as a means to their end. We identify these people because they seem to look ‘through’ or over you and seem extremely focused on the product. They will give no rapport signals and very little facial expressions. As a salesperson you should hold a neutral body position and stay relatively expressions and avoid trying to engage them on other levels besides that which directly involves the sale. In other words, sell the product and it’s features rather than yourself. Push them through the product selection quickly, talk about their pro’s and con’s and check them out as efficiently as possible, and you will make them happy.

“Friendly” clients will want something wholly different. They will begin to chat with you, express eye contact and might even touch to establish more rapport. Often the conversation will start off on an item then move onto something much less centered, it could evolve into family, sports or events. For these clients, the relationship is very important so with these types of client mirror their body language and use plenty of eye contact in effort to make them feel comfortable and as if they are speaking to a friend. This type of client is seeking to buy the entire experience including the salesperson and will often buy just because they liked the salesperson. This client requires the salesperson to sell “themselves” as part of the package.

A third type of client is the “follower.” He or she will want the salesperson to take charge. This client is usually unfamiliar with the buying process, or they are unsure of what they are looking for. These types of people stand out to us especially in situations like airports because it is such a confusing affair. They will ask specific questions but these questions might be inappropriate because he or she is not totally familiar with the subject matter. This client will show submissive body language as they try to protect themselves from embarrassment and show willingness to follow someone in charge. Followers will show timidity and nervousness at times, and take up less space than normal. Sometimes confident clients appear to be followers, but they only appear so because they are in a novel environment, or are beginning to shop for an item they don’t have much knowledgeable about. Confident people won’t show such submissive gesture at all, but will otherwise show a desire to follow the salesperson by their verbal language. Confident, ill-informed buyers will still tend to closely hang onto the salesperson like a “follower”, not because they require hand-holding, but rather because they wish to be sold directly and will purchase if enough information is provided.

The final type of client is the “dominator.” They will immediately stare you down and make strong eye contact. They will be suspicious of the salespersons motives and want to maintain control because they fear being taken advantage of. The dominator’s voice will be firm with neutral or negative facial expressions. This client might move into the salespersons personal space and try to intimidate them or they may intrude over a counter or place a bag or coat on it. They may be grabby and use touch to influence the salesperson. In this situation, the salesperson should remain neutral or positive and not mirror the client’s body language or conflict may escalate. Negative body language such as this is usual for someone with a specific complaint. Instead of fighting their language stay pleasant and hear them out trying to show empathy for their situation even if you aren’t actually able to do anything about it. At times, dropping dominant signals can help, slumping the head and shoulders shows that we are willing to submit to them. Sometimes winning the battle includes feigning loss and conceding to their demands.

Smiling And Gazing Advice For Men

by  • March 6, 2013 • 0 Comments

A worried facial expression wont lead to positive outcomes! Try a relaxed, confident smile instead.

A worried facial expression wont lead to positive outcomes! Try a relaxed, confident smile instead.

Smiles mean a lot more than just happiness, such as fear and stress. However, smiles due tend to appear most from happiness, and as a result of genuine feelings of optimism. They also indicate confidence and hopefulness. We know that smiles are infectious, yet men hardly ever sport them. I suppose men’s lack of smiles has to do with the vast amount of testosterone that courses through their bodies, coupled with the fear of appearing subordinate to others, but men should not let that be a deterrent. If men walk through life with a big grin, people will notice and stop them, wondering what good news they hold, or what successes they have achieved.

Laughter and smiles, when done by men, show women that they have interesting and successful lives. Men can easily try a smile experiment to measure the exact value it has, and they’ll know they’re onto something when they receive smiles in return. While it is true that some smiles won’t be well received, be they ignored or returned with a grimace, it shouldn’t deter the smile experiment from continuing. The object isn’t to impress everyone, rather it is to plan seeds in the minds of others that you are friendly, open to conversation, and that good things happen to you, and that if they associate with you, these good things might benefit them too.

Even stone faced women can be broken by persistent smiling so long as it is done properly. When smiling, men should never face women straight on, rather they should smile at an angle. The straight on look can be construed as aggressive and confrontational. Men should always break smiles by looking down, not away, up or to the side. A downward look shows that you are prepared to submit and that you are not a threat. If eye contact is made, keep it brief, lasting less than three seconds and always add a small genuine smile with head cocked at forty-five degrees. Avoid head on stares, prolonged looks, or abnormal or persistent eye widening, as these will surely send the wrong message.

Even if women don’t respond immediately, it doesn’t mean that a future encounter won’t lead to positive things. In public we are habitually in displacement mode so most women initially see people as objects rather than people worthy of interaction. Men should understand that women find others, especially strange men, as potential threats to their safety. If, or rather when, because after all this is a numbers game, a man finds a willing participant, the sensation will be immediately exhilarating for both parties. However, smiling isn’t the end of the story, it’s the start. Smiling endlessly can become creepy so if invitations to conversation seems welcome, graduate to verbal dialogue and take things to the next level. If your experiment fails miserably, try adding a sharp nod or even a joyous “hi”, “hey”, or “hello.” A verbal connection or a more obvious nonverbal signal can serve to snap people more forcefully out of their public displacement.

Smiles are inexpensive so don’t be afraid to use them, but do keep in mind that the vast majority of people, especially in crowded urban areas, might ignore them totally. Remember though, that just because the cues are ignored does not mean that it is a personal rejection, since logically, these people have no sense whatever about the smiler, they don’t even know them! Remember too, like a lot of things in life, smiling-success is a numbers game.

How Men Can Use Negative Body Language

by  • March 6, 2013 • 0 Comments

"Pecking forward" is a negative body posture for men in courtship because it makes him seem needy and low value.

“Pecking forward” is a negative body posture for men in courtship because it makes him seem needy and low value.

Men should make all their movements more planned, deliberate, and purposeful. Leaning in too much, also referred to as “pecking” forward, is a big fault most men make. Leaning back will force others to engage you, instead of the other way around. Talking quietly also has the affect of forcing people to move closer to you, thereby increasing your status but if done too frequently appears submissive and unconfident.

Don’t be afraid to use negative body language when people do things you don’t like. If they “start on you”, don’t be afraid to turn your back or cross your arms. At the same time, men should display honest and genuine interest and try to build others around them up, but at the same time force them to work for their approval. Most everyone has a sore spot for validation and if you can become a root to their confidence, then they will seek you for approval which gives you the power. However, men shouldn’t be afraid to show interest either. Body language like verbal language is a negotiation.

Does he really want to leave? In most cases, negative body language is truthful, but he's playing a game - hard-to-get!

Does he really want to leave? In most cases, negative body language is truthful, but he’s playing a game – hard-to-get!

One negative body language technique involves talking over a shoulder so as to show some but not total interest in someone. If done correctly it, the body language teases woman and forces them to display stronger signals of interest to keep the man’s attention. That is if she’s been given enough cues to feel compelled to compete for your attention. Using negative body language in this way is especially attractive to women who habitually have men fawning all over them. Far too often men use body language that is open an accepting in all cases and situations even though women don’t fully and sometimes not even partially deserve it. Negative body language shows rejection, which a lot of women are not accustomed to so it brings out their competitive spirit.

Above: Playing hard to get can sometimes put you back in the driver’s seat with women. For example, you could display a carefree attitude by slouching lower in a seat, opening up your posture, and taking up more space than necessary to demonstrate dominance. This may excite certain women since you are displaying as a typical alpha male, but if you go overboard, it will turn women off.

How Women Can Avoid Solicitation By Men

by  • March 6, 2013 • 1 Comment

She's just not that into you.

She’s just not that into you.

The chapter has a heavy focus on ways that women attract sexual attention, but there were a few hints dropper here and there with regards to ways women can avoid attention. The problem as women might view it is that most of the tactics involved dropping cues, or ‘inaction’ rather than actionable body language. Because there are times when women require the opposite result, I have devoted this section to ways women can actively send rejection signals. It is far easier and less embarrassing to use nonverbal language to send negative signals and they can be implemented earlier to reduce escalation before it’s too late. Women far too often make the mistake of placating others to their own detriment. When men are bored, they feel no pain, no discomfort, no desire to offer anything other than a barren despondent look on their face. It might surprise you to hear me say to this, congratulations! Men who show their true emotions have mastered, all-be-it passively, the use of effective body language and use it to convey their boredom to others. When men are bored, they say “shape up or ship out”, women should heed this and follow. So women, please pay careful attention to the tips that follow to avoid unwanted approaches.

My conclusions are drawn in large part from the research of Dr. Monica Moore in 1998 who looked at rejection patterns in women. She found seventeen main behaviours in her study that indicated rejection of potential male partners. They included facial expressions such as yawning, frowning, sneering, gaze avoidance, upward gaze, hair gaze (looking at one’s own hair), looking away, and staring, as well as gestures such as negative head shaking, nail cleaning, teeth picking or pocketing hands, and finally, posture patterns such as arm crossing, holding the trunk rigidly, closed legs, body contact avoidance or pulling away. Here they are by category in a bit more detail.

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Avoiding eye contact shows men that we're not interested in interacting.

Avoiding eye contact shows men that we’re not interested in interacting.

Gaze avoidance happens when the woman refused to make eye contact with the man, despite him looking directly at her. She will look at other people, make eye contact with someone else, or pretend to be taken by something else in the room. This can and in fact, should be done while a man is currently speaking. Buck up women, grow some and spell it out! Look at it this way, you’re saving him time by being direct and upfront and in the long run, he might even thank you if it gives him the time to pursue someone else. To display disinterest a women can also look upward by raising the chin only a quarter inch or look at the ends of her hair which is a strong signal of boredom and detachment. Any behaviours should include prolonged inattention, lasting at least ten seconds, but more is always better! Staring is also used, in this case staring lasts multiple seconds or until the man looks away, but when he does, don’t look him over, start a conversation with someone else or leave altogether without saying anything. If none of these messages seem to be working, add frowns or sneers to your repertoire. The sneer happens with furrowed brows and the mouth is compressed and turned downward. The sneer happens when the mouth is twisted and the nose wrinkled. Next you can use head shaking and yawning which shows negative thoughts rather than using more affirmative head movements such as nods.

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Turning the body away and taking a step amplifies disinterest.

Turning the body away and taking a step amplifies disinterest.

Gestures are nonverbal rejection patterns that involved movement of the hands and arms. Interested women perform palm displays, however, disinterested women will pocket their hands instead, or cross their arms over their chest. To further disinterest, an increase in distance would occur by taking steps backwards or using barriers to reduce closeness. Self grooming can also be used to show disinterest, but not in a flirtatious way. Instead picking the nails, or teeth is used to turn men off and efficiently display disinterest.

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Crossing the arms denies a man exposure to your torso - an unwelcome signal.

Crossing the arms denies a man exposure to your torso – an unwelcome signal.

Posture patterns involve movement and positioning of the body. These are tied to closed body positions and include such items as tightly crossing the legs, legs crossed at the ankles or hidden under a chair. Other postures include a rigid upright torso and positions that avoided body contact and if contact was initiated the women would pull away. Leaning back and turning the back to the man is also effective.

 

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Whatever cues you plan on using, be sure of your intent before emitting them. If you are serious about rejecting someone it is important that you be deliberate, predictable and consistent. If you flip-flop from positive to negative cues, he’ll just think that you are “moody” which will create a situation that makes negative cues less effective in the future. It will also prolong pursuit because the positive cues mixed into the interaction will provide him incentives to continue. Finally, be prepared to be called bad names like “grumpy” and of course “bitch.” It is unfortunate for women that they aren’t given the same latitude as men in terms of their ability to display negative emotions in an outward fashion, but this is the world we live in and no amount of complaining will change it. The research tells us that women are expected to smile even if unhappy, and be chipper when depressed, but when it comes to rejecting someone, it’s best done quickly and without remorse. Afterall, when it comes to rejection, do you really care what their opinion is of you?

If this sort of tactic makes you uncomfortable, you are welcome to use an integrity based, verbal rejection. “Sorry, I’m not interested” will work just fine in most cases. Whatever method you choose, it will be you that has to live by it.

Turtling – It’s When The Head Goes Into It’s Shell

by  • March 6, 2013 • 0 Comments

Turtling is a limbic response to confrontation. The head sinks, shoulders shrug, and the body takes on a smaller form to avoid being seen as a threat.

Turtling is a limbic response to confrontation. The head sinks, shoulders shrug, and the body takes on a smaller form to avoid being seen as a threat.

The posture happens as the head seems to sink inside the shoulders, however, what is really happening is that the shoulders are slowly being raised so the neck disappears taking the head with it. It is as if the head is being swallowed by the shoulders. We see this posture when people are uncomfortable, have low confidence about themselves or a topic, have insecurities, feel weak or powerless, ashamed, or are carrying any other negative emotion. It is usually found when someone is centered out on their poor performance. The origins of the head turtle is to protect it from harm. For example, when people hear a very loud bang, they will quickly pull their heads inward and down, and tuck their chins. However, when it is done out of shame, it happens more slowly and deliberately so as to draw even less attention.

It usually happens when people want to appear less significant so they are ignored rather than called on. In business the head duck will occur when subordinates meet with superiors as they try to stand out less and look less significant or when employees wish to be overlooked during status reports at a boardroom meeting. It might also happen in class when the professor is calling on students who don’t have the answers, or when athletes have to walk back in shame to their dressing rooms after losing an important match.

Emotional Downtime

by  • March 6, 2013 • 0 Comments

We all check out and spend some time inside our own heads - even while out in public.

We all check out and spend some time inside our own heads – even while out in public.

It might not surprise you to know that everyone needs time alone every once in a while, or even once a day, but what might surprise you is that we actually need time to ourselves minute by minute. All day long we are bombarded with a multitude of people, from our coworkers, to our spouses, friends, to cashiers at stores and those who share our commute with us in the streets. Even with almost seemingly endless social interaction the research shows that every three seconds, on average, we ‘slip away’ to be with our own thoughts and to internalize what is happening around us. This ‘downtime’ allows our brains the time it needs to process, the information that is happening all around us.

We know someone is in downtime by their body language which includes having the head titled away or to the side, shifting the shoulders at an angle, or looking to the right or left for a fraction of a second. The eye patterns in downtime are what psychologists call ‘conjugate lateral eye movements.’ All these cues are tells that the mind has moved into processing mode and is no longer accepting new information. Other cues indicating emotional downtime include pauses in breathing, subtle chewing of the lips, or very brief eye freezes or glazing over.

Knowing about downtime can be used to our advantage so as to give people enough time to take in the new information presented rather than overwhelming them, confusing them and possibly putting them off for good. The simplest way to do this is to watch for downtime cues and then pause or slow speech accordingly. This will give the listener enough time to look away momentarily and process the information. Once we learn about someone, and their character, it will be easy to find their cues to downtime and therefore proceed at a reasonable pace for them specifically.

A second type of downtime is more extended, and happens in the absence of other people. The purpose of this downtime is to escape daily stress and pressure, and to help us recover. The need for downtime is obvious. We become stressed or over-stimulated, our thought process becomes hazy and we can’t think straight. Our faces will also become blank and expressionless, and our eyes will glaze over and be unmoving. Other times we feel under-stimulated and detached from what is going on around us, and feel that we need to get away to re-connect. During this period we begin to withdraw by avoiding eye contact, dropping our heads and shoulders, and switching off our ears. We may zone out in such a significant way that we have trouble even feeling someone if they happen to brush up against us. When downtime like this happens around other people we’re asked to ‘snap out of it’ only to reply with “Sorry, I was zoned out” or “I must have spaced out.” The most respectful thing to do when you notice someone in this state, is to leave them be, instead of interrupting them. Remember that they slipped into downtime for good reason, it’s not just to ignore you! In fact, as we saw, it has much less to do with negative reasons, than personal constructive ones. Downtime serves to relax the minds and set it back onto the right course before getting back to business.

The Sequencing Of Rejection Body Language

by  • March 6, 2013 • 0 Comments

The conversation ended a long time ago!

The conversation ended a long time ago!

There are times when we are cornered or end up corning someone else through conversation, so understanding the cues that indicate rejection (and acceptance, covered next) can be useful to avoid unproductive conversations or as the case may be, to make the signals more poignant to others.

When people meet and rejection is present we see:
[A] The disinterested party turns their body and head away at a half turn.
[B] An expressionless face is assumed.
[C] The toes are re-oriented away from the speaker toward an exit, or other people. Distance separating the speaker and listener may increase by taking a step away.
[D] Fidgeting increases, swaying from side to side, picking finger nails and so forth.
[E] Poor eye contact is present and the listener frequently looks away or down.
[F] No, infrequent, poor, or random regulators are given such as “mhum” and head nods.
[G] No engagement in the conversation, no addition of unique input.
[H] Opportunity to leave is actively sought despite lack of necessity.

Touching To Get What You Want.

by  • March 5, 2013 • 0 Comments

Touching is a primitive grooming gesture.

Touching is a primitive grooming gesture.

A study by Chris Keinke in 1980 revealed that touch can influence compliance with a request. In the study, an experimenter left a dime in a phone booth in a Boston airport. As the subjects emerged from the airport the experimenter asked for the return of their dime. It was found that compliance was more frequent when the request was accompanied by a light touch on the arm. A similar study in 1982 by Joel Brockner and colleagues showed comparable findings but specify that only sixty three percent of the non-touched returned the dime, whereas ninety six percent of those that were touched returned the dime.

Further research shows that justification that accompanying a light touch also helps in compliance. Therefore, we can add to the effectiveness of touching by briefly outlining our reasoning. It might go something like “I’ve left a dime here, and I really need it to make an important phone call.” followed by a light touch of the arm or forearm “Have you seen it”. This approach would have the most significant results. Other studies show similar results when people are asked to sign a petition or in a super market when asked to sample a new product. In the study, half of the shoppers were briefly touched, while the other half was not. The results show that, not only were people more likely to test the food, but they were also more likely to buy the product as well. Touching customers in a store also resulted in increased shopping time and more positive evaluation of the store. Patrons of taverns in the U.S. who were touched spent more time drinking and also consumed more alcohol then patrons that were not touched by the staff. In reference to tipping behaviour, touch was also a factor. Patrons that were touched by the waiter or waitress were far more likely to tip and to also tip higher. It seems that slight touching of a stranger on the upper arm has a very powerful affect on cooperation. The effects of touch has been widely studied and the influence it has on behaviour and requests are conclusive, touching really can help you get what you want from others.

Relaxed Body Language

by  • March 5, 2013 • 0 Comments

We relax when we don't feel an immediate threat.

We relax when we don’t feel an immediate threat.

Identifying relaxed body language helps us find people that belong, or that feel they belong, in a given situation. Those that are relaxed do so in environments they “own” and control and the higher is a persons’ status, the more diverse will be these environments, although situational novelty also plays a major role in comfort. Even low status people have a variety of locations in which they feel relaxed because being relaxed is a function of feeling that no threat is present and this is based largely on experience. Someone ridding a subway for the first time, for example, will be tensed and show rigid body postures like a coiled spring. They will be looking around at the subway signs and various indicators, and the people around them. It is impossible to be and look relaxed when the senses are on alert, when we’re keen to watch for signals of danger suspecting that all noises around us could indicate imminent danger. Someone that rides the subway daily won’t notice the signs and sounds around them, just like a highway driver zones out for the majority of the drive only to find out somehow he has arrived at his destination. Subway riders might even be so relaxed that they doze off on their route or become engrossed in a newspaper or magazine and miss their stop.

Relaxed body language is any body language that lacks muscle tension, the body is loose and the arms and legs move freely and naturally swaying with any motion. The torso may sag slightly to one side, or slump, but is not held by irregular tension. Thus, the body holds regular open body postures, with the arms and legs uncrossed. A leg might even be tucked under the body, to be sat on, showing that one is not prepared to leave and doesn’t expect to be caught off-guard. Breathing is steady and slow and can even become deep showing even more relaxation. Smiles happen in coordination with the eyes and the lips are not simply stretching across the face. The eyebrows are stable or move along with speech rather than frowning and the eyes gaze rather than stare and blink at a regular rate. The forehead will have no tension and we should watch for wrinkles which is an easy give-away to tension. Lines and wrinkles in the forehead quickly showing fear. Lastly, the skin colour is normal, not red showing embarrassment or anger, and isn’t pale with fear.