Tag Archive for Interaction

Cooperative Side-By-Side Position

by  • March 6, 2013 • 0 Comments

Chairs on the same side of the table is the "cooperative" seating arrangement as no barrier is present between the participants. It is the most open way of interacting.

Chairs on the same side of the table is the “cooperative” seating arrangement as no barrier is present between the participants. It is the most open way of interacting.

The cooperative position contrasts the casual corner position with a side-by-side orientation on the same side of the table rather than kitty-corner or cross-corner. There are two possible arrangements for the side-by-side and the variants determine the level of connectivity and interaction between two people. When the chairs are facing forward, or toward the table, it slightly inhibits eye contact decreasing the level of sharing. This orientation shows that there is some cooperation but that it’s not complete. When chairs are facing forward in this manner, it is usually because it is assumed that people are already a part of your team and the two of you are facing off against another party.

A second orientation happens when collaborating on a project. Here, the chairs will (and should) be turned at forty-five degrees toward each other. This arrangement represents intimacy since there is no barrier to interfere with the sharing of information. Working on a common goal, a project or presentation are a few examples of when it’s best to use this arrangement. Intimate couples will also choose this position at restaurants except where moving the chairs about is not permitted. Other couples fail to see this and instead choose competitive arrangements as if they are on job interviews, or are facing off against each other in twenty questions!

There are times when sitting on the same side of the table can appear too intimate, as if invading someone else’s space. One can begin by taking up positions across the table and then finding an excuse to pass documents across it. After some time, moving to the other side of the table and sitting down to clarify the information provides enough of a reason to bridge the gap between people and being fostering intimacy.

The Chameleon Effect (Mimicry)

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It's like looking into the mirror.

It’s like looking into the mirror – and we see ourselves.  This eases our tension.

A term first coined by Chartrand and Bargh in 1999, the “chameleon effect” refers to the unconscious mimicry of postures, mannerisms, facial expressions, and other behaviours such that one partner in an interaction passively and unintentionally changes his body positions to match that of others. He further describes that this changes are context specific and person specific. There are some key points in this idea. First is that the mirroring happens without conscious awareness, which will become important later as we explore the applications of mirroring. Second, a persons perception of another’s behaviour works to increase the likelihood of it appearing in others.

In other studies it was observed that nonverbal mirroring increased over time within a group of people. Rapport, liking, empathy and group building also increases over time. When students were asked to mirror the nonverbal language of their instructor they reported a stronger sense of involvement with them. It has even been reported that the absence of mirroring can even produce differences amongst people instead of just inhibiting cohesion.

Introduction – Chapter 10

by  • March 6, 2013 • 0 Comments

Trying not to pay attention.

Trying not to pay attention.

It’s not a stretch to say that reading attentive and evaluative body language is a useful skill for everyone at one time or another. For teachers, attentive and evaluative body language cues are useful to read student interest and their level of active thought, for sellers it provides a gauge to the efficacy of a pitch, and to acquaintances at a social even, the level of engagement.

A presenter at a conference might want to measure his story telling skills and so might look for cues to “undivided attention”. He might therefore be interested in shortening presentation points that create fidgeting and shuffling. The salesman, on the other hand, also wants to avoid boredom, but needs to watch for evaluative gestures such as chin stroking, flared nostrils, pinching the bridge of the nose and rubbing the back of the neck to see how close he is to closing the sale and what level of decision making is at hand in his target. Does a chin stroking mean he’s already made up his mind and is mulling things over, or is he just satisfying and itch?

Naturally, as the stakes rise, so too does the importance in reading evaluative and attentive body language accurately, so it is important to keep these cues at hand. In this chapter, “attentive” refers to the level of interest expressed during an interaction whereas “evaluative” delineates indicators that a decision is in the process of being made. This chapter, while brief, covers a significant subset of the body language that happens as people are in thought, give undivided attention or lack thereof and show that they are preparing to reach a decision. We also hit on the hidden meaning of glasses, hand steepling, neck rubbing and a subset of additional evaluative gestures we might encounter in our daily lives.

Eyebrow Flash – The Social Greeting

by  • March 5, 2013 • 0 Comments

They eyebrow flash has been studied for decades most notably by German behavioural research scientist Eibl-Eibesfeldt. He found that the eyebrow flash is a universally recognized long distance social greeting. The only exception is in Japan where it is considered an overt sexual invitation and therefore inappropriate. For everyone else the eyebrow flash in a sort of nonverbal “Hello” or “Hey there, I know you”. The eyebrow flash happens very briefly and lasts only about one-sixth of a second. It is a quick raising and lowering of the eyebrows. The flash normally happens over a distance of between six to twelve feet by which dialogue can not easily occur, but of which, signals to another party that you have recognized them. The video of Fergie and Prince Andrew’s wedding provides a real life example of the eyebrow flash as she makes her way down the aisle.

The eyebrow flash could be a response to surprise, as if saying “Hey, I noticed you and am surprised, but also fearful because I’ve been taken off guard.” Therefore, the eyebrow flash sends the message that you aren’t a threat, since you’ve been taken by surprise. Another theory advanced says that the eyebrow flash draws attention to the face so that less ambiguous signals can be exchanged.

Research shows us that eyebrow flashes are infrequently used between individuals who are enduring strained relationships, so this can be used as a test. If you aren’t sure, try an eyebrow flashing on a colleague you’ve recently had a fight with. If the signal elicits a flash back then you have been forgiven, but if the flash is denied or you instead receive a dirty look then your transgressions are still at the forefront of their mind.

Eye contact between those in strained relationships is rigorously avoided under most circumstances, most likely so there is a reduced probability that the greeting extends to further unwanted interaction. We can therefore look at the eyebrow flash as a nonverbal conversation starter and lack thereof as a conversation avoider.

Indicators of Invasion

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'Ventral denial,' or turning the front of the body away is a sign that there is discomfort.

‘Ventral denial,’ or turning the front of the body away is a sign that there is discomfort.

There are some very simple ways in which people indicate that they are being invaded, and they are important should one want to avoid offending them. As we have learned in this chapter, personal space is important to all people and so we want to be cautious not to intrude on others for two reasons: first, for the sake of the comfort of the people around us, and second, for our own sake, so that people don’t attach negative ideas to us.

Strangers should be given the most amount of space until we get to know them so we should avoid breaking the five foot separation mark unless invited to do so. While it might seem rude to keep a new acquaintance at a distance and five feet might even seem like a huge distance, it’s a clearly defined ritual and a benchmark that most people find commonplace. For those that use touch to display connectivity (the touchy-feely ones) should show reservation at least until proper rapport is built and your acquaintance shows relaxed and open signals. Handshakes are common across most culture and are acceptable greeting method when meeting new people. The kiss-hello and other more intimate methods to greet find their place in many cultures, but the handshake is becoming more and more popular across the globe, so it’s a fairly safe bet it will be well received. After the handshake is complete, on should take a step back or to the side to converse. Next, you should allow the other person to define their preferred zone in which to carry on the remainder of the interaction. This is done by allowing them to move forward or backward if they desire. Eventually you will find a happy medium between you and them, so do avoid continuously approaching or leaning forward, in other words, plant your feet and keep an upright body.

Your partner will signal that you are encroaching on them and making them feel uncomfortable by taking a step backwards. If this isn’t possible due to space restrictions, or while in tight quarters such as an elevator, or if continuously followed by advancements, your partner will begin to pull their heads backwards and away. Even when space is not limited, we may find that polite people that don’t wish to overtly show that they are being infringed upon may also simply pull their heads back versus stepping backwards. If you find that you are constantly moving forward, then it’s likely because your comfort distance is less than the comfort distance of others.

Others might just show a bigger smile (possibly showing stress) and simply pretend that nothing is bothering them, but as soon as eye contact is broken or when their speaking partner is distracted, will take a step back. Others still, can pull their arms up and out to reserve space or can use their hand on the sleeve of the other to keep them from advancing. Arm crossing also demonstrates a negative posture and is used to shield the body so this can also indicate encroachment. Respecting other people’s intimate zones is extremely important. Invading people’s space can cause anxiety, irritation, anger or fear. If all else fails, you know you’ve exceeded the general personal space of others when your eyes begin to fuzz or cross, or you feel the uncomfortable sensation of warm breath on your face. When all else fails, take a step back and let them close the gap.