Tag Archive for Eye Movements

Emotional Downtime

by  • March 6, 2013 • 0 Comments

We all check out and spend some time inside our own heads - even while out in public.

We all check out and spend some time inside our own heads – even while out in public.

It might not surprise you to know that everyone needs time alone every once in a while, or even once a day, but what might surprise you is that we actually need time to ourselves minute by minute. All day long we are bombarded with a multitude of people, from our coworkers, to our spouses, friends, to cashiers at stores and those who share our commute with us in the streets. Even with almost seemingly endless social interaction the research shows that every three seconds, on average, we ‘slip away’ to be with our own thoughts and to internalize what is happening around us. This ‘downtime’ allows our brains the time it needs to process, the information that is happening all around us.

We know someone is in downtime by their body language which includes having the head titled away or to the side, shifting the shoulders at an angle, or looking to the right or left for a fraction of a second. The eye patterns in downtime are what psychologists call ‘conjugate lateral eye movements.’ All these cues are tells that the mind has moved into processing mode and is no longer accepting new information. Other cues indicating emotional downtime include pauses in breathing, subtle chewing of the lips, or very brief eye freezes or glazing over.

Knowing about downtime can be used to our advantage so as to give people enough time to take in the new information presented rather than overwhelming them, confusing them and possibly putting them off for good. The simplest way to do this is to watch for downtime cues and then pause or slow speech accordingly. This will give the listener enough time to look away momentarily and process the information. Once we learn about someone, and their character, it will be easy to find their cues to downtime and therefore proceed at a reasonable pace for them specifically.

A second type of downtime is more extended, and happens in the absence of other people. The purpose of this downtime is to escape daily stress and pressure, and to help us recover. The need for downtime is obvious. We become stressed or over-stimulated, our thought process becomes hazy and we can’t think straight. Our faces will also become blank and expressionless, and our eyes will glaze over and be unmoving. Other times we feel under-stimulated and detached from what is going on around us, and feel that we need to get away to re-connect. During this period we begin to withdraw by avoiding eye contact, dropping our heads and shoulders, and switching off our ears. We may zone out in such a significant way that we have trouble even feeling someone if they happen to brush up against us. When downtime like this happens around other people we’re asked to ‘snap out of it’ only to reply with “Sorry, I was zoned out” or “I must have spaced out.” The most respectful thing to do when you notice someone in this state, is to leave them be, instead of interrupting them. Remember that they slipped into downtime for good reason, it’s not just to ignore you! In fact, as we saw, it has much less to do with negative reasons, than personal constructive ones. Downtime serves to relax the minds and set it back onto the right course before getting back to business.

How Can We Tell If An Emotion Is Faked?

by  • March 6, 2013 • 1 Comment

The uneven smile. This one is a fake!

The uneven smile. This one is a fake!

Being able to tell the difference between real emotions and the body language that follows is a very useful skill in reading people. Being able to detect fake emotions can help us decide who we can trust and who is actually in agreement with us, versus those who are simply faking it. Liars and their body language are covered more extensively later in the book, so it is of no direct concern here. Rather, here we present rules of thumb that help us decide if facial expressions and emotions such as fear, sadness, happiness, shame, guilt and disgust are real and genuine or feigned. Emotional fakery of sadness is used to generate sympathy in order to gain various resources, and fake sadness is used to generate leniency and therefore receive help in the form of favours. Being able to detect real from fake is a useful skill because it gives the body language reader the power to decide what course of action is merited.

So how can we tell if a facial expression is fake versus real? While body language readers can never really know for certain, the face does subconsciously give us some clues that it’s not being honest. For example, a fake emotion is one where there are symmetrical differences between the right and left side of the face. That is, when the left and right side don’t match. A smiling face, where the smile is uneven is a perfect example of a false smile and one that was covered in great detail earlier. The second telltale sign of a fake expression is when it appears and disappears in a jerky, non-fluid manner. This tells us there is doubt and uncertainty. The third cue that an emotion is faked has to do with eye movements and directions. Looking downward and away indicates shame, guilt or disgust, looking down indicates sadness. The final way to detect false emotions is by catching those that seem to be held for too long, or seem over-exaggerated. Expressions that are so big that they are “over-the-top” or seem “out of this world” and don’t flow with context or match timing expectations, meaning they don’t go with what is being said, are more than likely fake.

The fear facial expression.

The fear facial expression.

Sadness.

Sadness.

Other times, emotions are difficult to decipher. For example, when the eyebrows go up, they sometimes indicate fear, but other times they are raised to indicate surprise. Fear is usually shown by showing the whites of the eyes, raising the upper eyelids, raising the inner brow and tightening the eyelid. However it is important to note that raising the inner brow can show sadness, lowering the brow can show anger or mental effort and tightening the eyelid can show anger or disgust.

 

Anger

Anger

Disgust.

Disgust.

Some expressions are only seen very rarely, which is the case with the more extreme expressions making them difficult to study. These facial expressions also happen very quickly, so it’s not always easy to spot them. Usually the expressions are encoded by the viewer in large part to the context in which we find them. For example, jumping out of the bushes and yelling at someone is bound to create a surprised look, but can you decide if a face absent of context shows fear or surprise, what about sadness? It’s not always that easy, but absent of slow motion photography and mind reading, the rules of thumb covered here can make the process simpler and more manageable.

Eye Direction, Thought And NLP

by  • March 5, 2013 • 0 Comments

Eye movements are well known in neuro-linguistic programming abbreviated NLP, a system developed to help induce behavioural changes and improve communication between colleagues as well as to retrain thinking in business. It was developed in the 1970s by two researches in California, Richard Bandler and John Grinder who noted that the predominant research into human behaviour focused on problems rather than on solutions. NLP rather, focuses on the behaviour of successful people and is thought that by copying them, others too, can be successful. “Neuro” refers to the fives senses (hearing, touch, smell, sight, taste) “Linguistic” refers to the use of language to order thought and behaviour and “Programming” reflects the way ideas and thought are organized into actions. NLP is driven by defining positive outcomes, understanding how other’s perceive particular circumstances, and in identifying the roots by which thoughts affect images, sound or feelings.

It was discovered through experiment that eye movement is related to that part of the brain people where accessing. It began when researches noticed that the brain processed different information in different hemispheres. It was found that right handed people tended to shift their heads and eyes to the right during “left hemisphere” tasks such as logical and verbal processing and left handed people had entirely opposite patterns.

A typical left-handed person would have the opposite meanings for their eye-directions.  Therefore, people tended to look to the opposite sides of the brains for the answers. Eye movements in this way, is one of the most well known but also the most controversial discoveries of NLP. It might also be one of the most valuable. The researches attached electrodes to subjects to track eye movement and brain wave characteristics. They were then asked questions related to sight, hearing or feeling tasks that involved memory or right brain processing and mental construction or left brain processing. Eye movement was shown to be related to how people process information. For example, upward eye movements reflected visual processing, lateral eye movements reflected auditory processing and downward movements reflected either kinesthetic (touch) or an inner thought or feeling.

Regulators, Regulate Speech

by  • March 5, 2013 • 0 Comments

Putting the hand up is a way to show others that we wish to speak - particularly in a large group.

Putting the hand up is a way to show others that we wish to speak – particularly in a large group.

The final type of gestures are called regulators because they are used to modulate and maintain the flow of the speech during conversation. Essentially, we use regulators to control turn-taking in conversation and they can take the form of kinesic such as head nods or nonkinesic such as eye movements. Regulators are different across cultures more so than any other element of body language discussed thus far.

In a study by Marjorie Vargas in 1986, it was noted that black students in the United States felt insulted by the white educators. The educators weren’t picking up on cues that the students understood what was being instructed. For example, the white students would nod and murmur “uh-huh” but the black students would nod much less and use “mhm” instead. The teachers took this to mean that the students didn’t fully understand the material, but this wasn’t so, they just expressed their understanding differently.

In Japan, the up and down nod of the head or “yes motion” is utilized not to show ‘agreement’ but to show ‘understanding’. Therefore, while pitching a new idea or venture, it would be foolish to think that the continuous head nodding by the Japanese was do to their willingness to invest. Creating a simple dos and don’ts list is not feasible for these nonverbal kinesics in speech for the simple fact that there are far too many to list and the variation of meaning across culture is so varied. With the simple awareness of emblems, illustrators, affect displays, adaptors and regulators the incidence of misinterpreting their meaning can be reduced.

Caution is therefore important when dealing with international business so as to avoid any harm in interpretation. Some other examples of regulators include putting the hand up to signal that you are ready to speak, putting the finger up to the mouth to bring silence, waiving the hand around in a circle so as to speed things up, rolling of the eyes showing disapproval, a gasp to show shock, throwing the hand to someone to include them in the conversation, or shaking the head disapprovingly. All these gestures control the flow and pattern of speech by directing, disapproving, speeding things up or slowing them down, and even cutting the speaker short.

Using regulators in speech is necessary to create seamless turn-taking and to avoid appearing rude, dominating or frustrating the people you are talking with. It prevents having to interrupt, eases the flow of speech and allows everyone to make the points they wish to make without having to cut each other off mid-sentence. The net effect of a good conversation is connectivity through the creation of seamless turn-taking.