Tag Archive for Eye Contact

Cooperative Side-By-Side Position

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Chairs on the same side of the table is the "cooperative" seating arrangement as no barrier is present between the participants. It is the most open way of interacting.

Chairs on the same side of the table is the “cooperative” seating arrangement as no barrier is present between the participants. It is the most open way of interacting.

The cooperative position contrasts the casual corner position with a side-by-side orientation on the same side of the table rather than kitty-corner or cross-corner. There are two possible arrangements for the side-by-side and the variants determine the level of connectivity and interaction between two people. When the chairs are facing forward, or toward the table, it slightly inhibits eye contact decreasing the level of sharing. This orientation shows that there is some cooperation but that it’s not complete. When chairs are facing forward in this manner, it is usually because it is assumed that people are already a part of your team and the two of you are facing off against another party.

A second orientation happens when collaborating on a project. Here, the chairs will (and should) be turned at forty-five degrees toward each other. This arrangement represents intimacy since there is no barrier to interfere with the sharing of information. Working on a common goal, a project or presentation are a few examples of when it’s best to use this arrangement. Intimate couples will also choose this position at restaurants except where moving the chairs about is not permitted. Other couples fail to see this and instead choose competitive arrangements as if they are on job interviews, or are facing off against each other in twenty questions!

There are times when sitting on the same side of the table can appear too intimate, as if invading someone else’s space. One can begin by taking up positions across the table and then finding an excuse to pass documents across it. After some time, moving to the other side of the table and sitting down to clarify the information provides enough of a reason to bridge the gap between people and being fostering intimacy.

Casual Corner Position

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The "casual corner" seating arrangement is best in business as it the table provides are partial barrier, yet does not prevent people from interacting together effectively.

The “casual corner” seating arrangement is best in business as it the table provides are partial barrier, yet does not prevent people from interacting together effectively.

The casual corner position is most appropriate to preserve closeness between people, but at the same time offers a partial barrier. The barrier in this case, is the corner of the table. If chairs are directly facing the table, it avoids direct eye contact, but if preferred, the chairs can face one another across the corner of the table to make sharing of information easier. This seating position is unique because it neatly allows for independent thought, but the proximity still permits intimacy.

When presenting new information to a client or trying to “sell them”, this is the most preferred orientation. It is also a useful way to conduct an interview without coming off as aggressive or competitive. In studies when students were asked to choose a seating arrangement that permitted conversation, this was the most often chosen arrangement.

How We Know Why We Meet

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It should be immediately obvious what the true purpose is for meeting based on the type of seating provided. A formal setting that is boardroom-like with status icons means that serious business is at hand, whereas a couch with a coffee table signifies much less urgent matters. When we meet formally, relationship building is not the aim, more casual meetings build relationships, so we should either plan or act accordingly. If the boss calls the meeting, we should know what is up before we even get there so we know what to expect.

Seating arrangements are a big part in how the meeting will transpire. For example, facing one another means that ideas are divisive and that party’s are probably unwilling to change, or if desired we can even foster more competition by artificially creating this arrangement. Perhaps not useful under the average circumstance, but effective non-the-less for lawyers who wish to milk clients dry by stretching out legal disputes! Sitting at forty-five degrees and on the same side means that ideas are informal and group minded where cooperation is sought. Smaller tables create more intimacy and group building, whereas larger tables emphasis more independence and creativity. More of this is covered in the chapter on seating arrangements. For now let’s focus on possible hidden agendas with respect to how we sit.

There are three basic reasons for meeting, they are ‘affiliation’ to build group cohesion, ‘achievement’ to get things done, and ‘power’ to emphasis control. Who calls the meeting and who is in charge will depend on how the meeting will be organized. To go along with the three types of meetings, there are three types of people in business. They are the ‘affiliator’ the ‘achiever’ and the ‘power player’. The affiliator is interested in building relationships, they arrive early and make a point of checking in with everyone and making sure everyone is happy and taken care of. They smile often and make eye contact frequently. They will set up meetings to foster cooperation and will often stay behind to answer any questions. The achiever will arrive on time and won’t want to waste a minute. If he talks before the meeting it will be because it was important and he’ll sit closest the person with the highest rank. They often show up well prepared with note pad, fact sheets, and so forth. They keep time, don’t stray off topic and leave as soon as the meeting is over. The final type, the power player is someone that arrive slightly late, spends most of his time with other leaders, and will try to sit where he can influence the most people possible. This person will also interrupt others more often, and they will stay right until everyone has left so as not to miss something, or miss out on important decisions.

Paying attention to who is running the meetings will tell us the goals of the meetings since not everyone is upfront about their purpose. Each meeting should begin by assessing where they sit, and why, as well as the types of personalities they have. As leaders, we can also manipulate the strengths of those around us for our own success. For example, you can use the affiliator initially and at the end to build group cohesion, the achiever to direct the middle of the meeting to get things done, and finally employ the power player to identify any potential pit-falls or struggles within the group.

Reading Buy Signals

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No matter what your occupation, we are all in the business of selling. If we aren’t selling a particular product, we’re selling ourselves! Most good salesmen agree that almost every form of sales includes the selling of oneself and when people buy, they usually buy us and not the merchandise. This is why it’s important to know when we are on the right track during a sales call. Buying signals include indicators that tell us that someone is not only ready to buy an item, but can also mean that they are ready to sign a deal, offer us a job, create a partnership or forge practically any other agreement. Let’s look at some of the ways we know when someone is about to commit to buying so we can tone down or stop our pitch altogether in favour of closing out. Pitching passed the point where a decision is made is always unnecessary, but sometimes even disastrous because we may end up saying something extra to take them out of the buying mood. So here are the various signals we should watch for during a sales pitch.

Eye contact: During the pitch process a buyer will sometimes try to feign disinterest (or might actually be disinterested) but as someone readies to buy, they increase eye contact.

Moving in: Buyers will shrink the distance between them and the seller usually by leaning inward, or if standing, by moving in closer. Translation – they don’t want the deal to slip away.

Touching the chin: Touching the chin is a powerful signal showing thought, and if seen along with accompanying buy-signals, closing should be attempted.

Greater relaxation: Tension is heavy during negotiations, but as demands are met and agreements created, a sudden release of tension from the body indicates that your client is prepared to accept the deal and is okay with its terms.

Any reversal of these signals, midstream or a lack of buy-signals shows that a buyer is not yet ready to purchase. With what we have covered throughout this book, it should be obvious from their body language, the reason they withhold the sale. If possible, addressing concerns as you go through hints in their body language, but if you miss them and get hung up put the ball in their court by asking them what needs addressing. This is only a fail-safe tactic since in most cases, as we have seen people give off plenty of solid clues to negative thought patterns.

During The Interview

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Don’t be thrown off by the office set-up, as it might be created to put you at a disadvantage. For example, the chair provided for you might be shorter than the interviewees and a large desk might separate you from them. Don’t concern yourself with this, as everyone else will be viewed with the same conditions. Try your best to seem comfortable in whatever position you happen to be in. Keep your legs uncrossed and flat on the floor with your hands in your lap. Keep your back straight and head up and lean toward the interviewer slightly. Always hit on the averages, not too much and not too little. This goes for everything, appear relaxed, but not too relaxed, use gestures, but not too often and so forth. If the interviewer seems uptight, don’t try to loosen them up with jokes or banter but if they seem personable, or in the mood, it can be advantageous to discuss interests and hobbies. Office photographs can be great links to common interests to help build rapport. If a direct question is asked, answer directly, don’t appear to waste time with the interviewer. Try your best to maintain flow between the communication style of the interviewer and yourself. If they speak quickly, don’t try to keep up, but don’t lag behind either. It’s always better to speak a little bit slower and more confidently than speaking faster than your mind can think.

Maintain good eye contact while speaking and while listening allow for some periods when eye contact is broken. Never cut off the interviewer and offer plenty of cues that you understand what is being said. Speak slowly and confidently and never more than thirty seconds at a time. Nods and approval sounds such as “mhum” makes the interviewer know that you comprehend what is being said and the research shows us that this is important even for high status individuals. If you are genuinely confused by what is said tilt your head to the side to make a query face. If this body language doesn’t yield clarifying information from the interviewer, then ask to hear the information again, as it shows that you are keenly interested in learning more about the work.

To measure your success throughout the interview watch for eye contact, smiling and nodding. The research show us that successful applicants get twice as much eye contact, three times more smiling and twice as much head nodding as unsuccessful ones. Use this information to build your confidence or to ramp up your pitch if things aren’t going well.

Your Entry

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When asked to come in, move in swiftly but not quickly, take your time, but don’t be wasteful of others either. Maintain a steady pace into the office and note what the interviewer is doing. If they are still playing with papers take even more time so they can take a good look at you. Once seated half of your body will be covered by a desk so this is the second to last chance you have to being remembered. If they are ready for you allow them to indict to you where you should sit. If they are busy, then put down your briefcase and make eye contact. If they are still on the phone or doing other things, take a seat and allow them to get ready. When they are set, they will usually shake your hand. If they don’t, then make the effort to shake theirs. It sometimes happens that we don’t shake hands because we “don’t like the looks of someone” but perhaps it is due to having had a long day interviewing so we wouldn’t want to let an opportunity to provide a good handshake slip us by. After you shake hands, if you haven’t already, immediately take a seat instead of towering over them.

Laissez-faire

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The final type of boss is the laissez-faire type. The words “laissez-faire” is French for “let be”. Literally, this boss will give an employee free reign, or seemingly so. They have confidence in the ability of others to do a good job, and check in only occasionally to measure progress. This boss will be relaxed and not status conscious, they will try to avoid others as much as possible to afford them the room and space they need to work. They might be friendly, but lack eye contact and expression so as not to become involved with others and take them off task. To work well with this boss, use confident and independent body language. Give off signals that you are working efficiently and are coping with any project given to you. Keep meetings short, update them of your progress every so often, then get back to work.

Autocratic

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We can tell if our boss autocratic if they are attached to the status artifacts around them. Their desk will be used as a barrier protecting them from intruders, they will have cleaver title markings on their desk or door, and usually have trophies or accolades on their walls. Their dress will be formal and expensive and their posture will be rigid and straight. Friendliness is the foe of the autocratic boss so he will keep you at arms length, keep conversations on task and hold expressionless faces. If you get out of line, he will use his body language to put you back in your place with harsh voice tones and eye contact. Often autocratic bosses are seen as unloving, unfriendly or inhumane. To get along with him, use body language that doesn’t undermine his status, allow him to maintain his power, never enter his personal space or move to his side of the desk without permission, don’t interrupt him, smile pleasantly, and keep conversations brief so as not to waste his time.

Handshake Conclusion

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It’s obvious to most that the extremities of the handshakers are most undesirable with the middle ground making the best impressions. Most people would have experienced at least five of the ten types of handshakes listed here, hopefully being spared of the most traumatic, that is, the ones that cause pain such as the bone crusher or death grip. The worse I’ve ever endured was a combination of a short grabber combined with a bone crusher. Whenever I meet this person I tried to trust forward to get as much finger into this persons hand as possible or try to avoid the handshake altogether! Women also seem to be particularly prone to thrusting just their fingers forward and in turn receive an unwelcomingly firm handshake by a clutch of fingers and palms wrapped around their little fingers. They’d be best served to keep their fingers together and thrust the whole lot forward instead of just the tips.

Ingredients of a good handshake includes raising your hand when about three feet away from the other person, keeping your hand vertical with the thumb pointing upwards, making a firm grip of the other person’s hand, shaking web-to-web rather then finger to web, maintain eye contact and shaking for a maximum of three times then letting go. A firm handshake gives the impression of quiet confidence and says that “I’m happy to meet you” yet portrays a person as having a no “non-sense” attitude. As the other person releases their grip pressure be sure to let go of their hand rather than holding on for longer than necessary. Holding the hand at the completion of the handshake can convey added emphasis and intimacy, but it is also risky. This is especially important in business where first impressions can often set the tone for the entire relationship. Fortunately handshakes are learned behaviours and not inherent making it easily corrected when the proper formula is adopted.

Thwarting Dominant Handshakes

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Simply trying to reverse the wrist when present palm down is very risky, sometimes impossible and also make your intentions obvious. Instead use the step to the right technique outline by Dr. David Lewis in his book The Secret Language Of Success. It is done first by stepping forward toward the person with the left foot. This will feel unnatural when shaking with the right hand as the tendency is to step forward with the right foot. Next, step forward with the right foot and move across and in front of the person to their left side. In the process, rotate your palm downward to even your wrist with theirs and complete the maneuver by moving your right foot across.

This technique is especially important if you wish to thwart the power plays of a particularly prominent palm up hand-shaker and wish to send a strong signal of authority back. To send an even stronger message or if it’s impossible to make complete the full maneuver, authority can be given by invading their personal space. Short gripping the hand and grabbing the fingers can also be effective if you do not which to entertain them at all, and the most brazen of moves, includes grabbing the top of their wrist and shaking it with your palm. The normal reaction will be shock and surprise but your message will be loud and clear. To counter the right hand technique, which if you are following is the counter to the counter, is to hold the arm rigid and bracing it against your side and holding the person away from your body. Eye contact during these moves can add even more strength. Great care must be exercised with these handshakes as they can often escalate hostility, however, at times they are necessary to assert your position and rank within your company.