Tag Archive for Confrontation

Some Ways To Set Up An Office

by  • March 6, 2013 • 0 Comments

Low ranking employees are forced to face the wall so the boss can watch them work without being noticed himself.

Low ranking employees are forced to face the wall so the boss can watch them work without being noticed himself.

Another method to protect and reserve space is to pull a desk away from a wall as it cuts other people off from using that space. Outward facing desks leave plenty of space in a room where someone might sneak up from behind or from the side. Higher status workers will turn their desks so they facing doorways or entryways to avoid surprise intrusions. This simplest ways to perform a status check is to verify the way in which people face. If they face a wall there is a good chance they are lower status, but if they face the door and can easily see people enter their office, then they are likely higher status. The orientation of the window and door also has an effect on how things are set up and depending on the uneasiness of a particular person will depend on which orientation they prefer. Usually there is a balance between looking out the window to enjoy the view it provides and monitoring the door. The highest ranking workers will have private offices with controlled entry, or in other words a secretary.

A busy office provides multiple meeting and collaborative areas.

A busy office provides multiple meeting and collaborative areas.

It is important to put some thought into how desks are used since they can dictate how a meeting might unfold. A desk between two forward facing people forms a barrier which then leads into a formal meeting even when it’s not intended. If the goal is to create less confrontation and foster team building, than meetings should take place without a desk, or with circular or even square tables. Space permitting, circular tables should be included in the office environment to permit informal meetings if desired. Having room for more than one meeting area sends a powerful nonverbal message to those visiting since it shows that your occupation warrants it, even if they are only rarely used.

Placing chairs kitty-corner at a rectangular desk or positioning two chairs at forty-five degrees to the table on the same side can be effective if the goal is to hold cooperative meetings. Every office should be set-up in a manner that suits its main purpose, however, contingencies should be made for rare occasions when alternative strategies need to be implemented. If the idea is to quickly build friendships rather than demonstrate authority, it would be wise to have a more informal setting, perhaps even a comfortable sofa and coffee table with casual furnishings. It is no accident when a high powered lawyer organizes rows upon rows of legal books to his back. His message is clear; I have the knowledge to back me. What non verbal message does your office convey?

How To Set Up Your Office

by  • March 6, 2013 • 0 Comments

The desk is the most important piece of furniture and it’s found in all offices. The area behind the desk always forms the private area where only the desk owner is permitted. This is his sanctuary which he protects. Those with desks facing in toward an open space with their backs to a wall have the most amount of status. Having your back against the wall protects you from a theoretical sneak attack or from having others watch you as you work. Low ranking workers will usually work in areas that afford them little privacy and hence be found in wide open areas [click images to enlarge – not all data is visible].

The area behind the desk is considered private. Facing the door with the back to the wall is the most powerful position as it permits seeing people enter.

The area behind the desk is considered private. Facing the door with the back to the wall is the most powerful position as it permits seeing people enter.

Low ranking employees are forced to face the wall so the boss can watch them work without being noticed himself.

Low ranking employees are forced to face the wall so the boss can watch them work without being noticed himself.

BodyLanguageProjectCom - Some Ways To Set Up An Office #3

A low rank desk arrangement because it leaves the employees back exposed to whomever is entering through the door.

BodyLanguageProjectCom - Some Ways To Set Up An Office #4

An extremely low status desk arrangement because it would be impossible to guard against someone entering through the door.

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This arrangement is meant to maximize the amount of private space claimed by the owner. Any area from the edge of the door across the front of the desk to the bookcase and behind are claimed as reserved for the owner’s needs.

 

 

 

 

 

 

 

 

 

Introduction – Chapter 15

by  • March 6, 2013 • 0 Comments

Where we sit at a table or how we arrange our guests can influence the ability to form bonds and share information. Sometimes arriving to a table early helps, other times we end up at a disadvantage because those we wish to communicate with most end up sitting in locations that make them less accessible. Arriving midway through represents the best case scenario, but if you aren’t aware of the propensity to which people speak to one another, this will give you no advantage at all since you won’t know where to sit.

The most powerful people will almost always prefer to sit facing the entry because it allows them to see first hand who is entering and prevents them from sneaking up from behind. Likewise, we find that sitting on the inside at a restaurant allows us the best vantage because it puts everyone else in front of us and inhibits interruptions from those passing in isles. In this chapter we will learn that it’s best to avoid sitting side by side if possible, especially when trying to form a good impression or when trying to assess someone. Reading people is best done face-to-face but this raises a competitive head to head arrangement, as we shall see. We will also learn that our reasons for meeting will tell us how we should sit because, and what affect seating has on the outcome.

In this chapter we will cover seating arrangements and their effect. We will learn that how we sit indicates our reason for meeting, how rectangular tables and circular tables have trickle down leadership effects, how square tables can set up cooperation or confrontation, how leaders always choose to sit at the head of the table or will lose their status to he who does, and how we can change minds by boxing in our “object” with the right associates. Next we cover how offices should be set up, how artifacts aren’t just for decoration and how high-chairs aren’t for babies. We then learn about where to sit in an auditorium to be completely forgotten and where the keeners sit in class.

How We Prefer To Orient Ourselves When Standing

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Most people would state that standing square, face-to-face was the most honest and trustworthy position people orient themselves in while speaking with someone, but they would only be half right. In fact, most Americans stand at forty-five degrees or at oblique angles to one another. Facing someone dead on, is how boxers square off to one another in the pre-show weigh-in or when two men near physical contact at a bar. The head on orientation is reserved for confrontation with just one exception. That is when two people are really comfortable with each other.

In confrontation people get really close to one another and stare into each others eyes as a signal of dominance. This stance has a basis in escape since it is much easier to exit left or right from a tilted position rather than one that squares you off to someone else. When we want to exit from a confrontational stance we need to pivot or shift first which requires more movement and puts is in peril. However, orienting at oblique angles mutually tells us that we aren’t trying to corner each other, but when confrontation is not a remote possibility, facing straight-on is a demonstration of extreme comfort and trust.

Other cultures don’t feel this way. Arabic cultures for example will speak with one another with their faces nearly touching, which isn’t rare, in fact it happens during normal conversation. Women in American cultures tolerate such closeness only from another woman. Men who do this to women will be perceived as sexually interested and be seen to be making a sexual come-on. If not welcomed closeness will be a threat and turn-off, and in an office situation, should definitely be avoided.

When Mirroring Can Backfire

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Mirroring can backfire around people who want to dominate instead of build rapport. Your boss who takes you aside and wants to put the “rivets to you” isn’t going to respond to mimicry. In fact, trying to mirror him is likely going to make matters worse. In most cases, a dominant boss who displays dominant body language is not interested in employing someone equally as dominant. The default condition, or rule of thumb, to working with dominant people, unless lead otherwise (by your boss), is to show submissive postures. Fight dominance in superiors with submission, that is, hold your legs together, arms inward and hands on your lap.

There are a few exceptions when dominance should be fought with mirroring such as when we wish to rise in ranks by building equality with our bosses or wish to compete head on with other dominant people for positions or perks. Other times a boss will require someone specifically to hold a position of dominance, so will be looking for someone who reminds them of themselves. Bosses will seek these people for higher management. Lawyers can and should posture dominantly to each other. For them it can work to thwart challenges. It is expected in lawyers, and in other professions, to fight fire with fire, but in normal circumstances, mirroring will only raise the hackles of others further.

A second related instance where mirroring is not advised is during confrontation and aggression and this defines our second rule of thumb which is to avoid mirroring in hostile situations. To avoid a full blown fist fight, diffuse aggression with submissive postures. This doesn’t mean you can’t come out the winner, it just requires a different approach. More than anything it requires defining winning in a different way than traditional. In other words, walk away unscarred, alive and you’ve won!

The final caveat to mirroring is to use it only during win-win negotiations and avoid it during win-lose negotiations. Win-lose situations are when one side clearly wins and the other looses. Poker is a win-loose situation where one person wins the chips directly from another person, whereas win-win situations happen anytime prices have room for flexibility such as negotiating on the price on a piece of carpet, a car, or a house, where once the price is agreed upon both parties will benefit. Other arrangements that are win-win are partnerships that involve no money at all, but rather an equal input of labour. Therefore, our final rule of thumb is to only use mirroring when there is give and take involved, or when the task includes cooperation beneficial to both sides. The caveat, of course, which was mentioned previously, is that all mirroring must always go unnoticed for it to be effective.

Turtling – It’s When The Head Goes Into It’s Shell

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Turtling is a limbic response to confrontation. The head sinks, shoulders shrug, and the body takes on a smaller form to avoid being seen as a threat.

Turtling is a limbic response to confrontation. The head sinks, shoulders shrug, and the body takes on a smaller form to avoid being seen as a threat.

The posture happens as the head seems to sink inside the shoulders, however, what is really happening is that the shoulders are slowly being raised so the neck disappears taking the head with it. It is as if the head is being swallowed by the shoulders. We see this posture when people are uncomfortable, have low confidence about themselves or a topic, have insecurities, feel weak or powerless, ashamed, or are carrying any other negative emotion. It is usually found when someone is centered out on their poor performance. The origins of the head turtle is to protect it from harm. For example, when people hear a very loud bang, they will quickly pull their heads inward and down, and tuck their chins. However, when it is done out of shame, it happens more slowly and deliberately so as to draw even less attention.

It usually happens when people want to appear less significant so they are ignored rather than called on. In business the head duck will occur when subordinates meet with superiors as they try to stand out less and look less significant or when employees wish to be overlooked during status reports at a boardroom meeting. It might also happen in class when the professor is calling on students who don’t have the answers, or when athletes have to walk back in shame to their dressing rooms after losing an important match.

The Anti Crosser Is Uncomfortable

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Legs crossed at the ankles says I'm not happy - but I'm not going anywhere.

Legs crossed at the ankles says I’m not happy – but I’m not going anywhere.

We’ve noted that leg crossing can and does show interest depending on whether or not they enclose people or block them out and we’ve also seen how the figure four leg cross is a seated crotch display and also that leg spreading shows dominance, but legs crossed also shows comfort. When the legs are crossed they significantly reduce the ability to act quickly during confrontation and when it happens while standing significantly reduces balance. Therefore, leg crossing is an important indicator of the degree of comfort felt in any given situation.

Take the standing leg cross which happens by putting one foot behind the other. What is essentially happening is that the body is supported by just one leg making escape from this position especially difficult. Walking with just one foot is extremely cumbersome! This requires the feet to first uncross before taking action and this is exactly what happens when we become uncomfortable or insecure about certain presence. We’ve talked about the fig leaf position that happens by placing the hands over the midsection to cover them, and this does happen when people feel timid or insecure, but not when they are scared or fearful. A person standing in an elevator might stand with their legs crossed, but when a stranger accompanies them, their legs will uncross and their feet will become firmly planted. The subconscious mind is saying to the body that no chances should be taken here. While the fig leaf position says “I’m uncomfortable, but escape is impossible because I must talk with this person” whereas uncrossing the legs says “I have no idea who this person is and am unsure of them” and “I know I can run at anytime, and I will, should the need arise so now it the time to prepare”

Eyebrow Lowering

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Eyebrows lowered is a sign of pain - here we see grief.

Eyebrows lowered is a sign of pain – here we see grief.

Eyebrows can squint just like eyes can and have many different meanings. Eyebrows can be lowered to indicate confrontation due to anger or aggression, fear from threats, when we feel displeasure or are annoyed. If eyebrows are dropped low enough and kept there it indicates weakness and insecurity. This is true universally and so can even appear in children especially those who are abused. Lowered eyebrows is submissive, cowering, facial expression.

Inmate report seeking the gesture when new prisoners arrive as clues to which will make easy targets. Lowered eyebrows is a sign of being defeated and weak and shows that one is unlikely to put up a fight. Bullies at school will also look for the expression to single out children as prey and so will social predators and psychopaths. Victims are rarely chosen at random and I’ve witnessed the body language myself from a woman who reported suffering abuse as a child and several times as an adult. She carried herself in vulnerable ways and stood out for this reason so she likely attracted attention as an easy target. In business, eyebrow lowering can indicate the relative strength of a position and in negotiation show that someone is willing to surrender with little fight.

Nervous Hands

by  • March 6, 2013 • 1 Comment

Nervous hands clasp to steady.

Nervous hands clasp to steady.

A telltale clue to nervousness is when the hands begin to shake. Since the hands are designed for fine motor control, they are easily affected by a surge of adrenaline stimulated from stress from nervousness or excitement. Any stimulus, good or bad, can stimulating the muscles in the hands to fire out of control creating quivering. The limbic mind driven by fight or flight response is what causes hand shaking which makes the nonverbal cue particularly honest and predictive.

As mentioned even positive events can create shaking, such as an excellent hand in poker or seeing someone we have a deep crush on. Hands more often than not however, will quiver when bad things happen that send us into a fear response such as preparing to take the stage to present in front of an audience, being in a serious car crash or swerving to avoid one at the last minute. When in any sort of confrontation, we can also experience hand shaking. To decide what sort of stimulus, be it fear or excitement that it causing the quivering one doesn’t have to go much further than context. From there, it should be obvious why someone is shaking.

A hand-to-mouth gesture used to placate nervous hands.

A hand-to-mouth gesture used to placate nervous hands.

To disguise handshaking, some people will grasp at objects such as drinking glasses, will clasp their hands together or occupy them with “busy work.” Other times people will steady their uneasy hands by grabbing the hand of a relative, cupped them hand-in-hand at the chest, or thrust them underneath the armpits or in pockets. People who suffer from pronounced handshaking will develop elaborate ritualized gestures to keep their hands from being noticed. They will play with the arms of eye glasses, twirl pencils, or fidget with clothing. To others it will go unnoticed because they will appear as a normal part of their repertoire – their baseline.

Does he always sit on his hands or is he hiding something?

Does he always sit on his hands or is he hiding something?

Teenage girls meeting a celebrity pop singer are often seen fidgeting with their hands as they defy gravity by bouncing up and down. Their hands will often be flung sky-high and they clasp together in excitement. This is nervous energy personified and the hands show the limbic system in overdrive. Watch for this “tell” in a poker game as hands might come together underneath the table to steady each other. Hand shaking in poker, however, can be due to either fear of getting caught bluffing or the excitement good hand. In this case, it is a person’s baseline that helps predict which of the two is really happening. Hand quivering is important only when it deviates from a person’s normal repertoire of actions. For example, if hand quivering suddenly starts up or stops when discussing a particular event, we know that event is the root. It will then be our job to decide why the event caused nervousness or excitement. The same goes for any other cue, be it a new person added to a social gathering, nearing the edge of a cliff (fear of heights), being asked a question that is difficult to answer and so forth.

The Military Man

by  • March 5, 2013 • 2 Comments

The 'military' or 'regal' stance occurs when the hands are clasped behind the back. This high confidence posture was made popular by royalty.

The ‘military’ or ‘regal’ stance occurs when the hands are clasped behind the back. This high confidence posture was made popular by royalty.

The “military man” sometimes called the “regal stance” when carried by royalty is a posture that occurs by placing the hands, palm in palm behind the back openly exposing the chest, usually accompanied by chin up and out, and head held back. The hand gripping the wrist or upper arm in behind the back sends an emotional message of frustration and an attempt at self control, but forms no part of what is said by the military man. Usually the feet of the military man are splayed outward so as to take up more space and dominance, which is opposite to tibial torsion when the toes point inward to signal submission. When the feet are turned outward, they indicate that a person is upset, being threatened or is threatening others. When it comes to the feet, the wider the feet are spread the more confrontation is displayed since when people ready to fight, they wish to carry a more balanced stance to avoid getting knocked over. In other words, legs will never be crossed during confrontation for the simple fact that it becomes much more difficult to escape an attack or fight a battle. Subconsciously our brains know this well, so won’t permit it. Likewise, as people become less agreeable their feet will become more spaced out. Therefore, as a way to reduce tension during conflict, adopt a less splayed posture, or even keep the legs crossed showing a lack of desire to compete.

The military man posture is reserved almost exclusively for dominant individuals, leaders, and those of high status and others who expect little or no challenge whatsoever of their authority. It is popular among lawyers, doctors, university professors, policemen or high ranking military personnel such as sergeants. Those in the military can be seen competing within rank by ever increasing leg splaying. It can also be found in (over) confident store clerks, oddly enough, who parade their booths during slow periods presumably seeking someone to commerce with. Power is nearly the exclusive meaning delivered by the posture as it exposes the full front of the body to possible attack; even invites it with an extended pointed chin. The message is also one that says “Don’t come near me, I’m important and I shouldn’t be touched!” The Queen of England and Prince Philip are noted with this body language due to their high rank and importance.

A challenge to fight - the chin pops out tempting our opponent.

A challenge to fight – the chin pops out tempting our opponent.

Boxers learn early on to tuck their chins down to protect it, as it is the easiest way to produce a knock out, opposite to the military man. The chin blow is so devastating in combat because when the jaw is hit hard enough with the right technique, it slams directly into the temporal mandibular nerve producing shock. Not to mention the fact that hard punches sloshes the brain violently around inside the skull cavity which can lead to internal bleeding and swelling. The wiring-our nervous system, is very complicated and also interconnected so a blow to one nerve can send shockwaves throughout the body. This nerve in particular, while vulnerable, also controls the lips, sinuses and digestion among others. Hitting it hard and suddenly is effectively like putting the body into sensory overload causing it to suddenly shut down. In fact, successful boxers want what is called “good chin” or the ability to repeatedly endure blows to the head and chin without passing out. The military man, on the other hand, is one who dares someone to attack their chins by making it an overt target. He says, “Go ahead take a swipe, see what it gets you in return.”

Other times, the military man posture is intended to show a readiness to be open an inviting, although it fails in this regard. We’ve all avoided the eerily empty mall shop whose underpaid employee or distraught owner paces to and fro with his hands to his back. One has to wonder if the empty shop is the cause or effect. Does the body language repel customers or does the body language come from being repelled by customers? I suspect the latter, but this represents my body language bias. Naturally, the clerks would be served well to drop the posture altogether and instead offer something more welcoming.

Police use the military-man posture to put their confidence on display. They know their uniform, badge, and the law they serve, protects them from challenges. School principals and teachers who want to set a strong first impression can also be seen touring their territory with their arms to their backs. My high school principle, in retrospect was mild mannered and quiet, he used his posture to show others he meant business. The next principle, much younger and green, faired far worse in maintaining order. He used his mouth far too often to try to set his tone which merely invited attacks. Evolutionarily speaking the military man is a strutting posture and so it can preemptively avoid potentially harmful physical show-downs between rival men. Other possible root origins stem from its concealment properties. In other words, a spear, knife or other makeshift sharp object might be cocked at the ready to be sprung on unsuspecting challengers – you’d never know, so why risk it! If you had no other choice, would you physically jump a confident looking authority figure or the man hunched over who avoids eye contact? In other words, sometimes the military man posture makes great sense.