Tag Archive for Boss

Tilting Far Back In A Chair

Titling in the chair is a casual and therefore dominant gesture and the further back one leans in the chair, the stronger the message of superiority. It comes has a similar root to the full body steeple as it creates distance from other’s showing detachment, and also a relaxed or informal attitude. When our boss’s perform this gesture, it can mean several things, he is indifferent to others and their ideas, he is simply adopting a relaxed position on the matter. Caution is order, as context and accompanying dialogue is necessary to verify exactly what this gesture means.

When children are seen doing this in response to being chastised for bad behaviour it is important to quickly correct it or the attitude can snowball. A simple way to fix it through nonverbal means is to encroach on their personal space or by taking a flank or a rear position. This will create uneasiness in them and force them to take a less relaxed authoritative body language stance and might even put them in a ready position with their hands on their knees in preparations to take action hopefully by resolving the issue or serving the punishment. When power plays are used by subordinate people, over time they gain authority, and the last thing you want to do is lose rank with your children as with it goes respect.

Raising Status Through Relaxed Body Postures

Leaning back and taking up space is a way to show that we own the joint.

Leaning back and taking up space is a way to show that we own the joint.

It might seem counter-intuitive, but taking on a relaxed position and postures when around others, such as slumping in your chair can be a way to increase your status. This might be opposite to what you would expect given the rules of height and power but slouching shows to everyone that you are comfortable with yourself and don’t feeling anxious by someone else’s presence. By extension, most people will find it difficult to relax when in the presence of higher ranking people. Therefore it follows that if someone shows relaxed body postures, they must be high ranking! Subconsciously, we do think this, although, when we know definitively that we outrank our slouching counterpart, we find them to be brazen and ignorant which fosters more negative attitudes. This can go both ways, and it will be up to you which route you take. Do you want to fit in, or “rock the boat”, so to speak.

Imagine entering your boss’s office because he wants to speak to you about your performance. You promptly sit down, without permission, and slam your feet on top of his desk taking up an ownership (comfortable) position. Without question, he will take offense. The rare exceptions can happen though. Say you are close personal friends on top of your work relationship, or maybe you are of similar rank in the office, say partners. What would happen if instead of putting your feet up on his desk you instead slouch over the arm rest and open your legs? While this isn’t equally as offensive, it will come across as a challenge to your boss’s dominance and put him on edge. In subordinate/dominant relationship relaxed body language quickly upset whatever hierarchy was thought to have existed setting the tone for future struggles which may or may not be your ultimate goal.

When competing with those of equal status, relaxed and dominant body language can help, rather than hinder, your chances of success because it will set you above your competitors without using risky verbal language.

Let’s take another example where the new boyfriend enters his girlfriend’s house, sits down on the sofa, and makes himself at home totally oblivious to her father. The boyfriend has set a competitive tone and if not challenged by Dad, he will continue to experience the upper hand. His relaxed ownership has said to his girlfriends father that he is willing (but possibly not able – this is yet to play out), to usurp his daughter’s interest and therefore take over his role as her caregiver. If Dad is a pusher-over, the boyfriend wins. Smart Dad’s set the rules early and emphatically by polishing their guns in their rocking chairs on the front porch!

As we see, territoriality means everything to relaxed postures. Where appropriate, such as with close friends of equal rank, relaxed postures are insignificant, but when they happen within someone else’s boundaries, they send a powerful message that are especially salient to the person who has laid claimed to such boundaries. The owner of the property, wherever it might be, would much rather see cautious and reserved body language from those entering their boundaries as a signal of respect. No matter the result of the challenge, relaxed body language can help set the stage to achieve higher status. When the challenge is not met, the user of relaxed body language enjoys his “free lunch”, and with this comes freedom to choose and control future scenarios.

So far we have examined how relaxed body language can set up nonverbal power struggles between those of differing rank, however, they can also maintain power rank when used by higher status individuals in lower ranking person’s territory, or to tip the balance, when use by those in equal rank. To see those of equal rank struggle for power, carefully examine the body language of leaders when they meet. One of the best examples is when presidents and prime ministers, leaders of entire countries, meet and jockey for the upper hand. Which leader appears more at home, relaxed, calm and collected? Which one fidgets, or pulls at a collar, or tries to keep himself in the picture? You can learn a lot by how leaders act when confronted with those of equal status.

I have mentioned a few examples thus far depicting relaxed body postures such as slouching in a chair and tossing the legs up on a desk. They can also include leaning further back far in a chair, sitting deep inside a comfy sofa (versus sitting at the edge in a ready position) dangling an arm over the back of the chair, opening up the legs instead of crossing them, generally taking up more space and more open body positions. A particularly obvious territorial display of confidence, authority and ownership is achieved by spreading the finger tips on a desk carrying part of the body’s weight while standing hunched over it. Onlookers will respect that the desk is in full control of the person carrying this posture. If you want to know exactly how much trouble someone is going to give you, meaning just how authoritative they are, just watch for how wide they spread themselves out across a surface. For example, a store clerk might watch just how far the arms are splayed across the top of the counter. The more spread the arms, the more trouble is coming their way. We see this type of body language most often when there is a customer service issue where a sale failed to please. The gesture will be accompanied by verbal demands and displeasure.

Relaxed body postures are really all about spreading out, taking up more space and looking as if you own your environment so if your goal is to show ownership, picture yourself in your own domain, and transport this frame of mind wherever you happened to be.

Of course with this type of body language there needs to be a disclaimer about intent. Most people, especially high ranking people, are normally protective of their property (whatever this happens to be – their house, office or favourite chair) so usurping their stuff, has the potential to alienate them, which is why you really should consider what type of battle you are orchestrating. By extension, more submissive gestures can serve to help gain someone else’s trust and instill in them a desire to help, which can sometimes be a more effective way to achieve your goals.

Standing Positions And Their Hidden Meaning

There are four main ways in which a person might stand [a] Straight up with their feet together [b] feet slightly apart, but parallel [c] one foot forward and [d] legs crossed at the ankle.

The first posture with the legs straight and feet together is an attentive pose seen in obedient children when speaking to their parents. It is a neutral, honest pose and is found in adults of differing status like a boss and his employees. The second pose, as we saw earlier, where the legs are spread at shoulder width while standing, is a form of crotch display. This posture says “I’m going nowhere, and fast.” The standing crotch display can be made even more powerful by adding the thumbs in a belt loop, called the “cowboy pose.” The cowboy pose was made famous by old Western movies. The third posture where one foot is moved forward, with respect to the other, indicates subtle interest toward the direction in which the foot is advanced. To show interest, the foot will be moved toward the speaker, but it can also be moved away from the speaker toward someone we would rather have speak, or to the door when we wish to end the conversation. The foot takes the “first step” toward where the mind wishes it where.

The final pose where the legs are crossed at the ankle is a submissive posture. It reveals that the target isn’t ready to commit to a proposal, and shows reservation to the situation, but also that he isn’t ready to leave. The ankle cross is figurative denial of access to the body and mind. Our minds and bodies are linked so when we uncross our bodies we show others that we are willing to hear them out, which is an excellent indication that, our opinions either already match, or that there is at least a willingness to consider the facts.

An open posture while standing shows supreme confidence because it exposes the midsection to attack. When people meet for the first time, they will show timidity by crossing at the ankle. In fact, this is the most common way in which people will stand when meeting new people, those exempt will both, carry a higher status, and be aware of it.
Arm crossing, or tucking the hands in pockets, are two other ways to raise barriers when uncomfortable. These posture don’t mean negativity per se, they are simply indications that someone needs more time to acclimatize themselves to new people. Introverts over extroverts, will be found to hold this posture for much longer and more frequently than extroverts. In fact, extroverts might warm up to people so fast that they never show timidity at all, they usually jump right into any group and feel at home. When dealing with an introvert, on the other hand, offer to take them to a quiet and less busy environment to make them more comfortable. Offering a drink too, can give their hands something to do to breaking their rigidity. Providing an environment where your ideas might stick, first begins by removing barriers, even if they are nonverbal.

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Feet together - attentive.

Feet together – attentive.

Normal standing posture with feet at shoulder width apart - shows calm confidence.

Normal standing posture with feet at shoulder width apart – shows calm confidence.

One foot pointed away - shows disinterest.

One foot pointed away – shows disinterest.

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How does this posture appear fully nude?

How does the ‘cowboy posture’ appear fully nude?

Legs crossed at the ankles says I'm not happy - but I'm not going anywhere.

Legs crossed at the ankles says I’m not happy – but I’m not going anywhere.

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The Most Common Types Of Smiles

The following is a comprehensive list, with accompanying description, outlining the various smiles you might encounter.

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The tight lipped smile with low intensity.

The tight lipped smile with low intensity.

ONE. The tight lipped smile with low intensity. This smile happens as the lips are stretched across the face and no teeth are showing. The tight lipped smile can vary with intensity as well, and it is directly related to the amount the lips are raise in the corners of the mouth. The low intensity smile has very little upward curl in the corner of the mouth and indicates a hidden attitude or thought, uncertainty, hesitation or lack of confidence. In this smile the lips are stretched toward the ears with no curl using muscles called the risorius. The risorius muscles are unable to raise the corner of the lips. Small babies have been shown to use this smile for all others except their mothers whom they reserve the use of the true smile. This smile is used to placate others or to pose for photographs when we aren’t in the mood. Strangers passing on the street might also use this shallow smile as a form of greeting or acknowledgement. The smile is a feigned or dishonest smile so that others don’t catch on that we actually don’t like them. It might also appear out of nervousness or stressed, so it can appear when meeting new people. For this reason we can call the tight lipped smile the “polite smile.” When the tight lipped smile with low intensity happens in conversation in can serve to negate the previous statement. For example, a man might say about his boss “He’s a great boss, I’d switch companies and follow him anywhere if he left.” and this might be followed by a tight lipped smile serving to negate the comment.

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TWO. Tight lipped smile with high intensity. This is a variation on the smile above, yet the corners of the lips rise even further with some teeth showing. The lips are slightly separated, the corners of the mouth are upturned, gaze is steady and warm and the posture is relaxed. We find this smile appearing when meeting new acquaintances, so it’s not a full honest smile, but does show openness to others. The tight lipped smile with high intensity is more appropriate for acquaintances because a full smile is reserved for our friends and family and would only come off as insincere with new company. A full smile around new people would lead them to think “What’s that guy’s problem, he’s grinning like we were the best of friends, yet we just met.”

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The uneven smile.  This one is a fake!

The uneven smile. This one is a fake!

THREE. The uneven smile. We might see this smile associated with tongue-in-cheek humour or sarcasm. The smile happens when only one side of the face sports a smile and the other side does not. The opposite side may even be down turned or frowning. The uneven smile depicts a frame of mind in which opposite emotions are present. The uneven smile would accompany cheeky humour amongst friends and would crack to show others that sarcasm was intended. We rarely see this expression aside from in the West, since sarcasm is much less common around the world.

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FOUR. The upper smile. In this smile, the upper lid is raised to expose only the top row of teeth, but the true significance is that the lower teeth remain hidden. In the upper smile the jaw and teeth remain closed and the message conveyed is of medium pleasure and comes off as insecure. Used car salesman, who beam light from their teeth in this way, will seem to have a hidden agenda.

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The grin or smirk.

The grin or smirk.

FIVE. The grin or smirk. The smirk indicates smugness and arrogance. It is a tight lipped smile with the addition of a degree self satisfaction for good measure. A nervous smile often appears like a smirk but they are not to be confused. The smirk has accompanying dominant body language such as head back, shoulders back, open postures along with dialogue riddle with exuberant pride. The smirk will happen too when someone is under direct verbal attack. It’s the sort of face that makes you want to say “Wipe that grin off your face”. Sometimes though the smirk is due to the stress of being put under fire and isn’t always an attempt at questioning authority.

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The broad smile.

The broad smile.

SIX. Broad smile. In this smile the upper and lower teeth are made visible. The gaze is relaxed and the smile is intended to convey joy and pleasure. This is a true smile and not one that is easily faked. The tell tale sign of an honest smile, is the appearance of crow’s feet in the corners of the eyes. Crow feet make it seem as though the eyes are smiling. It is difficult to replicate these smiles without being truly amused or in good company as the muscles are usually out of our conscious control. We should be careful to use this smile, as with all smiles, when most appropriate, as in the wrong context will simply appear insincere.

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The downturned smile.

The down-turned smile.

SEVEN. Down-turned smile or reverse smile.  Happens when the mouth is inverted into a down-facing “u” shape.  It indicates high stress, unhappiness, anger, tension and depression.

 

 

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Above: Paul Ekman talks briefly about types of smiles.

Status, Context And Personal Space

Status and context affect spatial and proximity rules. For example, bosses are in charge of determining what level of closeness is appropriate and permitted as it relates to subordinate employees. This isn’t to say that employees enjoy this arrangement but rather that employees are not permitted to reverse proximity rules onto employers. Subordinate employees have many roles and one of them is tolerance of the rules set for them by their seniors. For example, a boss might pat the back of one his employees or put his or her arm around the new associate as a form of bonding. Reversal of the situation would be seen as an infringement on the status of the boss. When it comes to touching, a subordinate should never encroach on the personal space of someone holding a dominant position.

Contextual rules also exist with respect to personal space. In the office, it would be un-acceptable for sexual partners to touch one another or carry on in front of others. However, in the same office hosting a year-end business party with all of the same employees and their spouse’s, touching and even kissing would be common place.
Therefore, status and context are two other factors we should be conscious of as they relate to proximity and space.

Emulating Alpha’s Body Language

Being alpha.

Being alpha.

Gregory Hartley author of I can read you like a book talks at length about how we are constantly at the whim of ‘Alpha’. As he states it we are either creating the social norms or we are following them. Think about this in terms of your work place and about who calls the shots. Is your body language free flowing or does it react to that of your boss and managers? Do you sit like you do at home? Is your body language relaxed? How does it change when you move from your private space, your cubicle, or your office? How does it react when you are being reprimanded? I suspect that more then you know Alpha’s, not just in your workplace, but in your environment at large and plays a big part in how you comport yourself. Hartleys says that “Unless we are alpha, we are emulating the alpha and overlaying it to our own catalogue of gestures to maintain identity while keeping alpha happy.”

He divides us further into three categories. They are sub-typical, typical and super-typical and places everyone on a bell curve of behaviour within a given culture. The bell curve has a shape of a bell and shows the frequencies of behaviour with most people having middle ground behaviour. The super-typical show extremities in behaviour and set the rules for our cultures and microcultures, they are the politicians and celebrities of our world. Within every sector of our lives there exists this bell curve of behaviour because each of the groups we belong to has a set of acceptable behaviour; at work, your social network, at school and so forth.

Think of the playground, where the super-typical are the popular kids whom everyone looks up to and the sub-typical as the losers, the rest are in the middle. We look up to the super-typical and try to be like them except in the case of the sub-typical who simply long to advance to typical. In our workplace, the super-typical are our bosses and managers, the typical are the average people and the sub-typical are those at the low end of the bell curve.

Naturally, no matter where we are, we all know who these people are because rank is part of our evolutionary history. The sub-typical are those that form part of the group but aren’t the norm and they are consistently dismissed even though everyone sees them as part of the group. In life, the sub-typical are the homeless or socially inept, they don’t take any part in creating our social norms and as mentioned our super-typicals are our politicians and celebrities. Everyone belongs to some sort of group so we all follow social norming and we all to one degree or another follow our alphas. This then triggers behaviours, actions and therefore body language which becomes typical within our groups. So next time you watch other people’s body language be sure to frame it in light of imitating alpha.

OK vs. Not Ok Personality Traits

Dr. Eric Berne, the founder of the psychological school of Transactional Analysis (abbreviated TA) coined the terms “OK” and “Not OK” to describe two essential types of people. The “OK” types are secure and confident in who they are and carry little emotional “baggage” whereas the “Not OK” types are insecure about themselves and often feel inferior. Dr. Berne also helped to define certain terms that were important in studying social interaction. When two people meet eventually one of the persons will acknowledge the presence of the other person. He called this the “transactional stimulus” where a “transaction” refers to a conversation between people. When people interact to each other, they talk or express nonverbal body communication, they issue a “transactional response”. Those that are (obsessively) interested in social dynamics often begin to think of interactions down to the unit. These definitions, however, are merely presented for interest sake, since for our purpose they aren’t terribly important.

Berne’s approach was much different from that of Freud who though perhaps too simplistically, that he could learn everything about someone just by asking them, and then listening to their response. Berne felt that therapists could learn more about people by watching their body language and facial expressions instead of words by themselves.

Eric Berne published a very popular and interesting book called Games People Play in 1964. To date it has sold over five million copies. The book describes the function and dysfunction that happens in human interactions. Without getting into too much detail, let’s look at one example of a game.

The example I wanted to bring forward makes light of how we control our interactions with people by the tone and words we choose. As a boss, if we attack an employee by taking up a controlling “parental” role we will normally elicit a childish tantrum in return. The real way to deal with adult situations is to attack them from a constructive integrity based position where we act like “adults”. Adult actions normally yield adult responses, but as we see in Berne’s book, not everyone uses the best framework to work through life. As he sees it, some people get stuck between three ego states, the “Parent”, “Child” and “Adult”. Berne outlines well over ninety games that people play, some good, but mostly bad. He defines games as social interactions that are counterproductive. Today, there are few ardent followers that use the TA approach in any rigid way, even the ego states have been scrutinized, however, the principles of the method do help us look at how we run our lives and the ways we hold ourselves back through games we play with ourselves and others. He also ran a results-based framework which was new to psychiatry at the time and says that if it’s not working for you and you aren’t getting the results you want, change it!

How Hard Is It To Read People?

Itchy nose or does this mean something else?

Itchy nose or does this mean something else?

Reading people is fairly simple and common sense once the language is learned, but initially there are a lot of cues to recall so at times it can be confusing. At first it might be difficult just remembering the cues, let alone pull them to consciousness when applicable, but with time this second language will seem to flow naturally and in real time. Body language is fluid and happening all the time around us so we can’t hit pause or rewind in real life to review individual cues. Thankfully, though, we don’t have to. Even beginners can get the gist of things just by picking up a few cues here and there, however the full meaning won’t come until the reader can piece together all the cues.

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When you begin to notice things you hadn’t before, it will be obvious that I have accomplished my goal.