Tag Archive for Boss

Some Ways To Set Up An Office

by  • March 6, 2013 • 0 Comments

Low ranking employees are forced to face the wall so the boss can watch them work without being noticed himself.

Low ranking employees are forced to face the wall so the boss can watch them work without being noticed himself.

Another method to protect and reserve space is to pull a desk away from a wall as it cuts other people off from using that space. Outward facing desks leave plenty of space in a room where someone might sneak up from behind or from the side. Higher status workers will turn their desks so they facing doorways or entryways to avoid surprise intrusions. This simplest ways to perform a status check is to verify the way in which people face. If they face a wall there is a good chance they are lower status, but if they face the door and can easily see people enter their office, then they are likely higher status. The orientation of the window and door also has an effect on how things are set up and depending on the uneasiness of a particular person will depend on which orientation they prefer. Usually there is a balance between looking out the window to enjoy the view it provides and monitoring the door. The highest ranking workers will have private offices with controlled entry, or in other words a secretary.

A busy office provides multiple meeting and collaborative areas.

A busy office provides multiple meeting and collaborative areas.

It is important to put some thought into how desks are used since they can dictate how a meeting might unfold. A desk between two forward facing people forms a barrier which then leads into a formal meeting even when it’s not intended. If the goal is to create less confrontation and foster team building, than meetings should take place without a desk, or with circular or even square tables. Space permitting, circular tables should be included in the office environment to permit informal meetings if desired. Having room for more than one meeting area sends a powerful nonverbal message to those visiting since it shows that your occupation warrants it, even if they are only rarely used.

Placing chairs kitty-corner at a rectangular desk or positioning two chairs at forty-five degrees to the table on the same side can be effective if the goal is to hold cooperative meetings. Every office should be set-up in a manner that suits its main purpose, however, contingencies should be made for rare occasions when alternative strategies need to be implemented. If the idea is to quickly build friendships rather than demonstrate authority, it would be wise to have a more informal setting, perhaps even a comfortable sofa and coffee table with casual furnishings. It is no accident when a high powered lawyer organizes rows upon rows of legal books to his back. His message is clear; I have the knowledge to back me. What non verbal message does your office convey?

How To Set Up Your Office

by  • March 6, 2013 • 0 Comments

The desk is the most important piece of furniture and it’s found in all offices. The area behind the desk always forms the private area where only the desk owner is permitted. This is his sanctuary which he protects. Those with desks facing in toward an open space with their backs to a wall have the most amount of status. Having your back against the wall protects you from a theoretical sneak attack or from having others watch you as you work. Low ranking workers will usually work in areas that afford them little privacy and hence be found in wide open areas [click images to enlarge – not all data is visible].

The area behind the desk is considered private. Facing the door with the back to the wall is the most powerful position as it permits seeing people enter.

The area behind the desk is considered private. Facing the door with the back to the wall is the most powerful position as it permits seeing people enter.

Low ranking employees are forced to face the wall so the boss can watch them work without being noticed himself.

Low ranking employees are forced to face the wall so the boss can watch them work without being noticed himself.

BodyLanguageProjectCom - Some Ways To Set Up An Office #3

A low rank desk arrangement because it leaves the employees back exposed to whomever is entering through the door.

BodyLanguageProjectCom - Some Ways To Set Up An Office #4

An extremely low status desk arrangement because it would be impossible to guard against someone entering through the door.

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This arrangement is meant to maximize the amount of private space claimed by the owner. Any area from the edge of the door across the front of the desk to the bookcase and behind are claimed as reserved for the owner’s needs.

 

 

 

 

 

 

 

 

 

Laissez-faire

by  • March 6, 2013 • 0 Comments

The final type of boss is the laissez-faire type. The words “laissez-faire” is French for “let be”. Literally, this boss will give an employee free reign, or seemingly so. They have confidence in the ability of others to do a good job, and check in only occasionally to measure progress. This boss will be relaxed and not status conscious, they will try to avoid others as much as possible to afford them the room and space they need to work. They might be friendly, but lack eye contact and expression so as not to become involved with others and take them off task. To work well with this boss, use confident and independent body language. Give off signals that you are working efficiently and are coping with any project given to you. Keep meetings short, update them of your progress every so often, then get back to work.

Democratic

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The second type of employer is the democratic boss. Democratic bosses are most often female and their most popular sentiment is to make others feel welcome and comfortable. They will try to build personal relationships and welcome new ideas and thoughts to the conversation. Their office will have informal meeting places and the door will ‘always be open’. Other signals of the democratic leader, is her desire to build rapport, she’ll come to speak with someone instead of writing out orders on paper, she’ll be encouraging and touch more frequently. To work with this type of boss, mirror their language. Use open body language when she does, and feel free to chat with her when necessary. Avoid thinking that she desires and equal relationship though and overstep the employee-employer relationship. Allow her the control and respect she deserves, and give her the chance to speak first and most often. The rules of engagement are still the same for all bosses.

Autocratic

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We can tell if our boss autocratic if they are attached to the status artifacts around them. Their desk will be used as a barrier protecting them from intruders, they will have cleaver title markings on their desk or door, and usually have trophies or accolades on their walls. Their dress will be formal and expensive and their posture will be rigid and straight. Friendliness is the foe of the autocratic boss so he will keep you at arms length, keep conversations on task and hold expressionless faces. If you get out of line, he will use his body language to put you back in your place with harsh voice tones and eye contact. Often autocratic bosses are seen as unloving, unfriendly or inhumane. To get along with him, use body language that doesn’t undermine his status, allow him to maintain his power, never enter his personal space or move to his side of the desk without permission, don’t interrupt him, smile pleasantly, and keep conversations brief so as not to waste his time.

How To Handle The Type Of Bosses: Autocratic, Democratic And Laissez-Faire

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To properly understand your boss you must first classify them. There are three broad categories most bosses fit into, they are autocratic, democratic and laissez-faire. The fact of the matter, is that we usually like our bosses (as with all people) when our body language compliments theirs. When we match, we feel like we naturally connect with them. However, if our styles clash we feel awkward or uncomfortable and feel like we constantly have to self-monitor. Here is a breakdown of the different types of bosses and how to handle them.

Who Is In Charge Of Mirroring?

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An employee enters his boss’s office as he has called a meeting to discuss the possibility of a pay raise. The employee sits down and raises his case. He has been there for several years and feels that he is due for some form of compensation for his loyalty. As he states his case, the subordinate employee appropriately mirrors his boss’s subtle nuances, he touches his face when he does and fixes his hair, and leans forward when he does. As the employee hits on a particularly sensitive issue, his overtime commitment, which the boss has been firm about being nearly mandatory for the position, the boss quickly moves back into a full body steeple by leaning back with his hands locked behind his head and crosses his legs in a figure four. What should the employee do? The answer is simple, he should concede this stance to his boss as its obvious through his body language that he’s not willing to let this issue slide. When it comes to mirroring, it is always best to use it for rapport building, and not to induce hostility. The boss wins when it comes to dominance and should the employee mirror his steeple, would suffer, perhaps not immediately but at a subconscious level this body language will grind on his boss. Eventually, and if repeated with consistency, the boss would sense something wasn’t right which might lead to even worse hours or job details. The boss would only perceive his negative feelings about his employee as “dislike” or that “something isn’t quite right.” If the goal was to usurp his position and take his job, the employee might consider mirroring his stance to set an air of equality or superiority. Similarly, two high ranking individuals should mirror each other to signal that they hold similar power and won’t be easily pushed over.

A dominant person always has more choice when it comes to mirroring than less dominant people. A boss that wants to build rapport with his employee can acceptably let his guard down and mirror his actions. This can be particularly handy when the goal is to welcome a new worker whom is particularly tense or nervous. The boss should still refrain from picking up nervous cues, but he should feel welcome to mirror any other gesture. Therefore, when considering the use of mirroring, it is important to note the relative status in the hierarchy. The rule of thumb is that the most dominant individual calls the shots in mirroring, and so long as gestures aren’t dominant displays, others should feel free to follow to successfully build rapport.

When Mirroring Can Backfire

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Mirroring can backfire around people who want to dominate instead of build rapport. Your boss who takes you aside and wants to put the “rivets to you” isn’t going to respond to mimicry. In fact, trying to mirror him is likely going to make matters worse. In most cases, a dominant boss who displays dominant body language is not interested in employing someone equally as dominant. The default condition, or rule of thumb, to working with dominant people, unless lead otherwise (by your boss), is to show submissive postures. Fight dominance in superiors with submission, that is, hold your legs together, arms inward and hands on your lap.

There are a few exceptions when dominance should be fought with mirroring such as when we wish to rise in ranks by building equality with our bosses or wish to compete head on with other dominant people for positions or perks. Other times a boss will require someone specifically to hold a position of dominance, so will be looking for someone who reminds them of themselves. Bosses will seek these people for higher management. Lawyers can and should posture dominantly to each other. For them it can work to thwart challenges. It is expected in lawyers, and in other professions, to fight fire with fire, but in normal circumstances, mirroring will only raise the hackles of others further.

A second related instance where mirroring is not advised is during confrontation and aggression and this defines our second rule of thumb which is to avoid mirroring in hostile situations. To avoid a full blown fist fight, diffuse aggression with submissive postures. This doesn’t mean you can’t come out the winner, it just requires a different approach. More than anything it requires defining winning in a different way than traditional. In other words, walk away unscarred, alive and you’ve won!

The final caveat to mirroring is to use it only during win-win negotiations and avoid it during win-lose negotiations. Win-lose situations are when one side clearly wins and the other looses. Poker is a win-loose situation where one person wins the chips directly from another person, whereas win-win situations happen anytime prices have room for flexibility such as negotiating on the price on a piece of carpet, a car, or a house, where once the price is agreed upon both parties will benefit. Other arrangements that are win-win are partnerships that involve no money at all, but rather an equal input of labour. Therefore, our final rule of thumb is to only use mirroring when there is give and take involved, or when the task includes cooperation beneficial to both sides. The caveat, of course, which was mentioned previously, is that all mirroring must always go unnoticed for it to be effective.

The Invisible Lint Picker

by  • March 6, 2013 • 2 Comments

The invisible lint picker doesn't like what's being said and is trying to get out of the conversation.

The invisible lint picker doesn’t like what’s being said and is trying to get out of the conversation.

Leaning forward and lowering the head shows a critical listener and indicates that what was being said is disliked. However, there is another related posture that shows an even greater form of contempt and disapproval. It happens also by dropping the head, however, while in the position, the person will begin to pluck invisible lint from their clothing. In doing so, eye contact is broken to stammer the flow of conversation. The gesture says that there are unspoken objections that are withheld either because they feel that they won’t be well received, because they are too timid to speak up, or is a passive attack on a figure of authority.

Any other rude gesture meant to occupy the mind in lieu of paying attention says that a person lacks respect, integrity or feels that they undeservedly lack control in the relationship and set out to prove it. A person can pick their nails or remove dirt from underneath them, drum their fingers, smooth their clothing when it does not require it, or seem distracted due to any number of factors. The goal of the invisible lint picker is to withhold eye contact to gain an upper hand and end the conversation on their terms, without being forthright about it. A person with integrity will use honest body language such as pointing their feet and torsos toward the doorway, reduce agreement indicators, and use conversation ending speech to speed things up. The lint picker, on the other hand, uses passive aggressive techniques to waste the speaker’s time with no regard for their own. At times the lint picker is trapped by a more authoritative figure than them, such as a boss, which prohibits them from leaving. Their defense to this is to figuratively “kick dirt in their eyes” by withdrawing from the conversation. When small children block their ears, close their eyes and sing to themselves loudly in order to tune out adults, they are accomplishing exactly what lint peckers have set out to do. Incidentally, small children also use distraction techniques to avoid the reprimands of adults. Whenever these cues persist they should be quickly rectified so as to maintain respect.

Displays Of Ownership And Territory To Indicate Dominance

by  • March 5, 2013 • 0 Comments

“Fences make great neighbours” seems like a great truism for our day and we see just as many fences going up as we do houses. Humans are very social, but it is also obvious that we are deeply territorial. While in public, a wife might display ownership of her husband by hooking her arm around his, or he might throw an arm around her just the same. We show that an automobile that we are proud of is ours by leaning up against it or placing a foot on its bumper or ownership of a desk by tossing our feet up on top of it. We display ownership of our houses and personal affair by adding personal touches and might even block the entry to our homes by solicitors through clogging the doorway with our bodies.

Territorial lines are drawn everywhere in our lives from the particularities of our offices and automobiles, right down to the rooms in our own homes, and whom has access to them. We even have boundaries around our bodies which we protect rigorously. The more dominant the individual, the more apt they are to have and hold rigid boundaries about their personal space and possessions. For example, walking into your boss’s office and sitting in his chair won’t come with a welcome reception. But amongst friends, this type of chair stealing happens frequently and can even become a game, due largely to the fact that you and your friends are of equal status. It wouldn’t be uncommon for the boss’s children to play this game with their dad, so in some context, stealing territory is perfectly tolerable with all people.

Only sometimes does first come – first serve, apply to territories. Squatter’s rights as it where is also organized by hierarchy. Those with higher rank can often force others to move, even just by their presence. Sitting at the head of a table is fine so long as you are the highest rank to date, but if someone of higher rank appears, it’s customary to relinquish, or at least offer the seat to them. Members of a staff who are close in rank can sometimes power play each other for these seats at the boardroom table in attempt to move up. The body language in these situations can become very potent as the desires of each party becomes more evident. Your office staff knows which seats are most coveted!
Leaders also get permission to move through doorways first and walk in front of groups instead of follow, and it is customary to allow them to do so. The exception, as always, comes when we wish to usurp their position, challenge their authority, or try to build equality where we might trade dominance rights back and forth.

Placing objects such as jackets and brief cases on a seat can hold it and delineate temporary ownership. It is often easier and more polite to force an actual person to move than to move their unattended personal items to usurp their space. Anyone who has spent anytime at a laundry mat knows how piercing the stares and looks can be when you remove clothing from an un-attended dryer. Break-and-enter-victims complain most, not about being robbed of their possessions, but rather about feeling of violation. It is unnerving to have had someone enter their personal space and hence territory without their permission. Territoriality is a big part of the human repertoire. We rarely think about ownership of people, but placing an arm over someone, playfully messing up their hair or guiding them to where we want them to go by placing a hand to their back, as a parent would his child, are just a few ways that we show others that we own and control them.

Bragging is an appropriate word that describes dominant behaviour in the same context with ownership. Dominance is also not the same as confidence. Dominance just means that someone has specific ideas about how they should be treated whereas confidence is a state of mind where a person remains unshaken emotionally despite what happens externally. Therefore, dominant people can still harbour insecurities about themselves which is evident through ownership because they will spend a lot of time talking about, or drawing attention to their stuff. Naturally, this sort of thing happens subconsciously, or even out of habit. Touching or fondling an expensive watch or piece of jewelry, or going out of their way to be seen in an expensive car are just two examples of flaunting. Truly confident people have no need to show-off to others, their achievements are grand enough to speak for themselves and their earned success emanates from them through their nonverbal behaviour. There’s a fine line between being cocky or arrogant and having to flaunt it in a way that others will find offensive, and being confident, which is exuded seemingly naturally of which people find magnetic. Confidence is one of those things that we all know it when we see it. Dominance that is justified by accomplishments is certainly more tolerable, and with the addition of compassion and empathy, can make all the difference in people’s acceptance of other’s dominance and the behaviour that follows.

Dominance is also expressed through claiming stake to valuable items, or the prevention of touching certain things, or even occupying certain space. Preventing others from doing things, even at random is a luxury afforded to, and by, powerful people. Even when seating is unassigned we often see the same people day-after-day sitting in the same seats. This may have to do with maintain peace when it happens on a first come first served basis, but when there is a shortage of quality positions, as there most often is, we expect to see more dominant players jockey for more highly desirable areas. This is exactly what does happen and because we live in a capitalist society, it happens everywhere and often. Those higher in the ranks will have the best parking spots and the biggest offices, with the best view.

Thwarting dominance by ownership is fairly simple but also a possibly caustic affair. It can be done by stealing a seat which will be seen as an invasion of territory, it could include getting into their personal space, leaning on their cars, putting feet on their furniture or desk or being overly-friendly with them. Being intimate with someone they are close to, such as a current or past romantic partner, or as in a father-daughter relationship, his daughter, are all ways to fight dominance head on! Obviously, you must be careful what you choose, as head-to-head dominance struggles are the beginnings of war! When there is an imbalance of power between dominant people, one party will quickly succeed to the other, but when two parties are evenly match, or believe that they are, the struggle can draw out indefinitely producing emotional of even physical injury. So instead of antagonizing your dominant counterparts, instead work on building your own dominance independently of their through confident body language, examples of which are peppered throughout this book!