Tag Archive for Resistance

Early Research Into Seating Arrangements

In a business setting people sitting kitty-corner (D and F) tend to talk 6 times as often as those sitting opposite (B and C). Those sitting next to each other (C and E) talk about half as often as kitty-corner but still 3 times as often as sitting on opposite sides of the table. The head position or leader position, tends to be spoken to the least.

In a business setting people sitting kitty-corner (D and F) tend to talk 6 times as often as those sitting opposite (B and C). Those sitting next to each other (C and E) talk about half as often as kitty-corner but still 3 times as often as sitting on opposite sides of the table. The head position or leader position, tends to be spoken to the least.

One of the

Boardrooms present an interesting power effect.  In this case "A" is the head of the table because he benefits by seeing who might be entering through the door.  "B" is also head of the table, but might be taken by surprise as the door is at his back.  Power trickles down from the head of the table to "C" and "D" (flaking the head), "E" and "F" (flanking the flanks), and finally "G" and "H" who share the lowest rank..

Boardrooms present an interesting power effect. In this case “A” is the head of the table because he benefits by seeing who might be entering through the door. “B” is also head of the table, but might be taken by surprise as the door is at his back. Power trickles down from the head of the table to “C” and “D” (flaking the head), “E” and “F” (flanking the flanks), and finally “G” and “H” who share the lowest rank..

earliest research studies was done by American psychologist Robert Sommer of the University of California in the 1950’s. He examined the effects of extensive renovations done to an old age home. The ward received new colourful paint, new lighting was installed, new chairs brought in and several small rooms were converted into one large day room. The furniture was also re-arranged to make conversations more likely amongst the patients by creating more face-to-face encounters. This rearrangement was based on what he observed daily in the hallways just outside the ward. Here, every morning the chairs were placed into straight rows, shoulder to shoulder, against the wall to make mopping easier. But if you entered sometime later in the day, you’d find them re-arranged into groups. It was the patient’s family members who moved the chairs to speak with the patients, rather than what the patient actually preferred themselves. From this observation and the fact that any changes in the ward were met with resistance it was obvious that the patients would resist the ward remodel. In fact, it was common knowledge around the home that every piece of furniture and chair “had its place.” A lot of which had been there, regardless of any logical or functional reason. The conclusions drawn from the study were less than positive likely because the study involved mentally handicapped patients. In fact, it was concluded that modification of furniture arrangements was not enough in and of itself to adequately increasing social interactions. However, drawing on his initial observations from the hallway, where regular visitors rearranged furniture, Dr. Sommer felt he was onto something important.

His future studies examined visitors interacting in a hospital cafeteria, students in classrooms, children in public, and a myriad of other social situations. He found that when conversing over a rectangular table, patterns began to emerge as a function of the shape and proximity speakers had to one another. In all arrangements it is the nature of the meeting which dictated the spatial “ecology”, he concluded. He learned that eye contact and distance are the two fundamental concepts governing how we sit, which in turn affects our ability to exchange information, speak effectively, or even draw lines of division. The next few paragraphs covers the ecology of round, and rectangular seating arrangements with respect to reasons for meeting, be it a casual meeting with friends, cooperative sharing of information, independent working or leadership purposes.

Dominance By Setting And Breaking Social Rules

Rules are always created by, and then in turn, broken by dominant individuals! Dominant individuals are the rule makers, not the rule followers. It’s sad but true, that police officers enjoy greater luxuries than regular citizens. Just ask any policemen what they do if the get pulled over for speeding. Do you really think they get a ticket? I won’t get into absolutes here, but I do personally know two officers who have explained to me that a flash of the badge gets them off every time. I would expect this to be the norm, not the exception, but there is no empirical way to be certain.

This sort of logic all starts at home, as parents make and break their own rules routinely. Is it any surprise that whinny children have whinny parents? Even small children can readily pick-out these injustices, but since they are still highly dependent on their parents to feed, house and cloth them, they, put up only a small amount of resistance. As children reach their teenage years, these inconsistencies are tolerated less and less by them as they tend to set their own course. They are separating themselves from their parents and taking on their own dominance characteristics, naturally, controlling inconsistent parents see this as disrespect.

This isn’t unlike what happens when dominant people meet as adults. Dominant people will often interrupt others or speak over them, casually swear in the wrong company and generally act inappropriately without fear of consequence. Dominance can also take the form of belittling and criticizing others, and holding thoughts such as “I’m more important then you”. It can also include ridiculing others and their possessions, such as their cars or occupations.

Touching also has rules which can be broken in order to set others in their place. A pat on the back can be disingenuous when used in certain context, whereas a light punch on the shoulder can be uplifting to a buddy. Punching can be annoying if done repeatedly to exercise control. There is a pretty clear line between being dominant in a good way versus being belligerent.

The Ankle Or Scissor Cross

A negative thought is present, but she's not going anywhere.

A negative thought is present, but she’s not going anywhere.

The ankle or scissor cross is where the ankles cross each other and is a posture that can happen while seated or standing. While seated this posture is a hidden form of leg crossing because it occurs discretely at the bottom of the legs and can be out of sight due to a desk or table. While standing, it is the only way legs can cross so has a similar meant to a regular full blown seated leg cross. At times the leg might be raised up the backside of the calve producing the appearance of a flamingo but this posture is mainly reserved for women. While seated, the legs can also be locked behind the legs of a chair with essentially the same message being delivered except in this case it is a restraining-freeze-behaviour. When the legs are wrapped around the chair they can’t move, hence they are locked, and are also there precisely so they don’t move, and are hence frozen. Women are also seen using the sitting position more often them men especially if they are wearing skirts, however, it is not a confident posture so should be avoided. When it does happen in men though, it should be noted since it is an unnatural position in general for them.

The ankle cross indicates that the person is holding a negative emotion, uncertainty, fear, feels discomfort or threatened, stress, anxiousness, insecurity or timidity. The ankle or scissor cross also shows reservation and self-restraint,

Lots of cues in concert.  Arms in a partial-cross coupled with crossed ankles - and he's not doing much better as he 'holds himself back!'

Lots of cues in concert. Arms in a partial-cross coupled with crossed ankles – and he’s not doing much better as he ‘holds himself back!’

 

due to withholding of a thought or emotion. When being pitched, it shows resistance to the sale and when being questioned might indicate that lying is taking place. Couple interlocked legs, which is a freeze response meant to reduce foot movement, with pacifying behaviours such as rubbing the thighs palm down, as if to dry them, and you’ve got a cluster signaling that a secret is being covered. If the feet are pulled under the chair, the message is even more exaggerated. The feet are saying exactly what the person is thinking, that he or she is closed and withdrawn from the conversation. We should be watchful of this posture when presenting a controversial opinion to see what degree of disagreement is present and especially if the posture is held for a significant length of time, particularly by men. When the ankles cross it is due to a subconscious freeze response due to a threat and the legs are entwined so as to restrict and restraint movement.

As we saw previously, closing a sale or changing opinions necessitates open minds and since our bodies and minds are linked should try to open those with the scissor posture when possible. You could try to have them change positions, as above, by having them stand or relocate to a more comfortable seating location, or you could take the time to identify and address whatever issue is of concern. This is important especially if the posture preludes a more intense selling session to follow, since negative postures early on are a good predictor of the future.

Mixed message - head cocked to the side shows interest coupled with arm and ankle crossing - she's uncertain.

Mixed message – head cocked to the side shows interest coupled with arm and ankle crossing – she’s uncertain.

In a free-flowing interview or discussion noting the timing of ankle cross’ can prove valuable. With some research or prodding it might be possible to reveal the true reason for the action. Simply asking the reason for the reservation can help eliminate this posture as well because it will make the person feel listened. This is risky, though, because the primary reason for the gesture is to conceal an emotion. Conversely, giving someone the opportunity to express their thoughts makes people feel heard and sometimes that is all that is needed to open someone up. The posture after all, is a posture of hidden disagreement, so it would be hard to hold the posture as one is given the chance to open up. If the posture returns after some time, it might indicate that the person hasn’t fully disclosed their true opinion on the matter or that a new issue of contention has been uncovered. Therefore, once again, time should be taken to address any concerns that might have arisen before moving forward.