Tag Archive for Outright Disagreement

Summary – Chapter 12

In this chapter we found that mirroring is one of the quickest and most efficient ways to build rapport with other people. It can be done consciously to gain an advantage and if done properly will go without noticed. It is effective to create liking, acceptance and formulate bonds. We discussed the chameleon affect where unconscious mimicry of postures, mannerisms, facial expressions, and other behaviours occur between people of like minds. We looked at various studies showing that even purposeful mirroring has positive effects, creates and reveals liking in others, and helps gain approval. We found that proper mirroring is unlike the childhood game “copy-cat” where we imitate to irritate.

Proper mirroring, we found, works best by subtly picking up on unconscious gestures such as foot shaking, body scratching, face or hair touching or changes in posture. We discussed that mirroring that includes more dramatic gestures like leaning in, crossing legs, or folding arms, must always be done undetected lest it cause irreversible damage or negative thoughts. Echoing was compared to mirroring, with one key difference. That is, we found that echoing happens when similar postures were taken up, but only after some time had elapsed, rather than immediately as in mirroring. Echoing was therefore described as a more subtle way to build rapport. We found that mirroring can help find common ground during negotiations by creating cooperation and empathy instead of deception.

We also talked about what issues can arise to inhibit mirroring which includes resistance from inward looking people who define themselves by whom they are rather than their associations with others, self monitors who tend to obey their own internal regulators instead of modifying themselves by environment, and the final reason was outlined as outright disagreement. We discussed how mirroring can be matched to create perfect flow through changing dialect, speech rate or tempo, pitch, tonality, voice inflection, use of words and even accent and is called “communication accommodation theory.” We defined perfect speech patterns as “pacing” where information flows uninterrupted and in rhythm. Next we solved the puzzle as to why our pets look like our kids and couples look like each other, how our bosses and superiors call the shots and we should only sometimes mirror them, and how women mirror more than men overall.

Compressed Lips, Down-turned Smile And Lip Pursing

When the mouth becomes inverted in an upside down “u” shape (down-turned smile) the facial expression turns into a high stress indicator.

When the mouth becomes inverted in an upside down “u” shape (down-turned smile) the facial expression turns into a high stress indicator.

Compressing the lips to make them disappear is a universal trait done to signify stress. The subconscious mind is essentially telling the body to close down and not let anything in. Babies do this when we try to feed them yucky vegetables and when adults do it it’s because they want to shut out the outside world. Tight compressed lips happen honestly and immediately so reflect true stress sentiments revealing a troubled mind. When the mouth becomes inverted in an upside down “u” shape (down-turned smile) the facial expression turns into a high stress indicator. In 2008 at Eliot Spitzer’s news conference where he discussed the matters of his involvement in a prostitution scandal he was photographed quite obviously with a down turned mouth. The down-turned smile can show unhappiness, anger, tension and depression when held for any permanent length of time. However, Mr. Spitzer only briefly flashes this expression indicating the high level of stress he was experiencing as he made his comments.

Lip pursing is done to indicate thought processing. It usually happens when someone is trying to come up with an alternative idea. Catching this cue is highly useful during a proposal, such as reviewing a contract, or a sales document, since it tells us that someone is at least considering our offer, but that they might not be in total agreement. This can be useful while reading the document aloud because lip pursing will happen in real time as judgment arises. Other adjoining cues will tell you whether or not someone is prepared to accept or reject the offer and tell you how best to carry on. Other times, lip pursing is done to show outright disagreement. Usually the eyebrows will frown in unison with pursed lips. Lip pursing is a very reliable indicator of different thought processing, and it would be foolish to ignore it. The reverse to lip pursing-judgment is full-lips which indicates contentment. Watch the lips for these quick flashes will tell you a lot about what is going on inside someone’s head. In review, compressed lips show stress, u-shaped mouth shows high stress, pursing shows that a person is considering an alternative or when accompanied by frowning or additional negative cues, disagreement.