Tag Archive for Mannerisms

Setting Someone Up To Be Read

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The following is a sequence by which lying can be more effectively read as outlined by Joe Navarro in his book What everybody is saying. Navarro follows a more interrogative style which will work in some circumstances, but it limited in others.

When trying to read someone for truth-telling, have an open view of their body to be able to see any signs of comfort and discomfort as they may arise.

When trying to read someone for truth-telling, have an open view of their body to be able to see any signs of comfort and discomfort as they may arise.

1. Get a clear unobstructed view of the person you wish to read so you don’t miss any pacifying behaviours. If possible put people in an open space.
2. Expect some nervous and stressful body language especially pacifying behaviours. People are expected to calm themselves at all times even when no lying is being done.
3. Expect initial nervousness. When someone is questioned they will feel tension regardless of their level of guilt.
4. If possible have the person you wish to read to first relax. With time everyone relaxes, even guilty people so if you can put off asking important questions or build rapport, do so.
5. Look to establish a baseline. This is especially important if you don’t know the person you are questioning all that well. Look for cues they use normally especially mannerisms and pacifiers.
6. As you begin questioning, watch for an increased use of pacifiers. This will be especially telling when they seem to increase dramatically during specific questions or when certain topics arise. When they arise, it will provide clues as to which information requires further investigation.
7. Pause frequently after asking questions. It is important to avoid putting out too many questions all at once because it will only serve to create stress. Give the person you are trying to read enough time to think and answer questions so as to avoid false positives.
8. Stay on task and maintain focus. When people feel stress they often want to change the subject matter or avoid questions. If a person gets the opportunity to change the subject their will emit fewer nonverbal tells of deception because when people speak they get to choose and control the topic.
9. Chatter is not truth. Listening to one side of the story often produces a bias and on the surface, the more we listen to people, the more we tend to trust and believe what they tell us. Advertising campaigns work through a similar mechanism as the more we hear the message, the more we think it to be true. Eventually, if we hear messages enough time, they work into our subconsciousness to become “ours”, they re-write our reality. When people present a huge amount of information about a topic, they appear to be telling the truth, however this is not always the case as even creative liars can go at lengths to produce elaborate and believable lies. It is not the amount of information provided that matters, but rather the accuracy of the information which can only come through verification of the facts.
10. Stress in and stress out. There are two times when stressful nonverbals are emitted, once when the question is asked which can appear like distancing behaviours such as arms and foot withdrawl and then again when pacifying is needed to calm. These come out as neck touching, stroking the hair and so forth.
11. Isolate the cause of stress. Is stress due to being asked stressful questions, or because someone is being interrogated. Not all stressful nonverbal language is due to lying and often people that are honest, show nervous language.
12. Pacifiers tell us a lot. Pacifying body language tells us when someone is stressed which tells us which scenarios, questions or information has created it. It therefore follows that pacifying cues tell us which areas require more thorough investigation.

Summary – Chapter 12

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In this chapter we found that mirroring is one of the quickest and most efficient ways to build rapport with other people. It can be done consciously to gain an advantage and if done properly will go without noticed. It is effective to create liking, acceptance and formulate bonds. We discussed the chameleon affect where unconscious mimicry of postures, mannerisms, facial expressions, and other behaviours occur between people of like minds. We looked at various studies showing that even purposeful mirroring has positive effects, creates and reveals liking in others, and helps gain approval. We found that proper mirroring is unlike the childhood game “copy-cat” where we imitate to irritate.

Proper mirroring, we found, works best by subtly picking up on unconscious gestures such as foot shaking, body scratching, face or hair touching or changes in posture. We discussed that mirroring that includes more dramatic gestures like leaning in, crossing legs, or folding arms, must always be done undetected lest it cause irreversible damage or negative thoughts. Echoing was compared to mirroring, with one key difference. That is, we found that echoing happens when similar postures were taken up, but only after some time had elapsed, rather than immediately as in mirroring. Echoing was therefore described as a more subtle way to build rapport. We found that mirroring can help find common ground during negotiations by creating cooperation and empathy instead of deception.

We also talked about what issues can arise to inhibit mirroring which includes resistance from inward looking people who define themselves by whom they are rather than their associations with others, self monitors who tend to obey their own internal regulators instead of modifying themselves by environment, and the final reason was outlined as outright disagreement. We discussed how mirroring can be matched to create perfect flow through changing dialect, speech rate or tempo, pitch, tonality, voice inflection, use of words and even accent and is called “communication accommodation theory.” We defined perfect speech patterns as “pacing” where information flows uninterrupted and in rhythm. Next we solved the puzzle as to why our pets look like our kids and couples look like each other, how our bosses and superiors call the shots and we should only sometimes mirror them, and how women mirror more than men overall.

Research Into Purposeful Mirroring

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A 1999 study by Tanya Chartrand and John Bargh, showed that forced mirroring had a positive effect on liking. In this study, half of the time researchers either mimicked or did not mimic subjects. The remaining actions and behaviours remained the same across both groups meaning that the only factor being manipulated was either mimicry or lack thereof. The participants who had been mimicked reported a greater liking and reported that the conversation carried on much smoother then what was reported by subjects that did not receive any mirroring.

Another study showed that mimicry arouse spontaneously amongst strangers. In this study, participants were examined interacting on two separate occasions. In the first session the researcher interacted with the subject while purposely rubbing their face and in the second, they shook their foot. Videotapes of the session showed that the participants mirrored the actions of the researcher, that is, when the researcher rubbed their face, they did too, and when they shook their foot, so too did the subject. At the end of the study, when asked of their awareness of their mannerisms the subjects pleaded ignorance to their mimicry. This suggests that imitation when around others is spontaneous and happens without prompting. In other words, we naturally imitate others.

Dutch researcher Rick van Baaren and colleagues in a 2003 study demonstrated that mirroring leads to a greater sense of closeness between people. In this marketing study, body posture and mannerisms of participants was either imitated or not. Subjects that were mirrored rated the researchers significantly higher on a closeness rating scale. Thus, despite feigned mirroring, subjects still reported greater liking. In a second study it was found that tipping size increased by sixty-eight percent simply by verbally repeated the orders of patron and in a third study, individuals were more likely to help someone who had dropped items when they had been previously mirrored.

Mirroring can therefore be a powerful and practical tool when used deliberately as evidenced by the research. The research suggests that the propensity to mirror is an adaptive way to converse more efficiently and smoothly. Several other studies show us that people are both more likely to imitate others whom they like, and also like those of which they imitate. This has implications on persuasion since liking has a profound effect on our influence of others. The research also tells us that others are not normally aware of the mirroring that is happening around them, nor of the effect mirroring has on their actions and beliefs. In essence, mirroring is an effective and powerful tool which can be used to create bonds, build rapport, and in essence, get what we want from others.

The Chameleon Effect (Mimicry)

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It's like looking into the mirror.

It’s like looking into the mirror – and we see ourselves.  This eases our tension.

A term first coined by Chartrand and Bargh in 1999, the “chameleon effect” refers to the unconscious mimicry of postures, mannerisms, facial expressions, and other behaviours such that one partner in an interaction passively and unintentionally changes his body positions to match that of others. He further describes that this changes are context specific and person specific. There are some key points in this idea. First is that the mirroring happens without conscious awareness, which will become important later as we explore the applications of mirroring. Second, a persons perception of another’s behaviour works to increase the likelihood of it appearing in others.

In other studies it was observed that nonverbal mirroring increased over time within a group of people. Rapport, liking, empathy and group building also increases over time. When students were asked to mirror the nonverbal language of their instructor they reported a stronger sense of involvement with them. It has even been reported that the absence of mirroring can even produce differences amongst people instead of just inhibiting cohesion.

Poor Self Image And The Body Language That Tells

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Tugging at the ears helps distract the mind from emotional stress.

Tugging at the ears helps distract the mind from emotional stress.

“Auto contact” is a term used to describe any gesture such as stroking the beard, rubbing the hands, tugging the ear, massaging the throat, pulling the fingers, rubbing the back of the neck and so forth, which is meant to sooth the body and create comfort. These gestures are also used to eliminate internal tensions and provide reassurance. It is believed that these mannerisms stem from childhood sources when our parents would comfort us with touch. Social touching has been shown to increase oxytocin which is a natural chemical messenger released by the brain. Oxytocin also helps in reducing anxiety, and creates feelings of contentment, calmness and creates trust. Studies reveal that oxytocin plays a big role in orgasm since it helps control fear and anxiety. In fact, when negative emotions aren’t controlled, orgasm is impossible. Self touching serves to fight the underlying stress associated with the negative stimulus so as to recreate the feelings of having someone sooth you. This reminds people of more pleasurable situations. In short, it takes the mind to a better place. Grooming and self touching, stem wholly from arousal but this arousal can be due to a variety of reasons. It might stem from anxiety, anger, stress or uncertainty. It will be your job to decide which is the main cause, and part of this means that you need to take context in mind.

Interestingly manipulations, in this way, provide others will ‘tells’ that indicate which parts of our bodies we don’t like. For example, a man who is self conscious about his hair loss will frequently brush or stroke his head in a failed effort to hide the bareness, especially so when under stress He might also run his hand backwards over his head or smooth it or pat it. A woman with a large nose will motion or touch it whenever she feels insecure. Thus, not only do these ‘tells’ indicate that someone is stressed, but they tell us what parts of their bodies they find most troublesome. In a chain reaction, the stress produces an underlying emotion that then creates a behaviour – a gesture, that serves to fight the stress. This behaviour then in turn reveals an underlying self conscious attitude toward a part of our bodies. The method used to “attack” the ‘tell’ will give you additional clues to the intent. For example, a child who is angry will pick and pull at a scar whereas one that is embarrassed will tend to cover it from sight or brush it.

Touching or stroking the body helps relieve stress by releasing the hormone oxytocin.

Touching or stroking the body helps relieve stress by releasing the hormone oxytocin.

Small children, especially boys will sometimes grab at their genitals when stressed. Being unacceptable for adults, it can be replaced with a tight leg cross where the genitals are squeezed. Women have been known to do the same thing, even bouncing a leg up and down and squeeze their upper thighs tightly together which can even result in orgasm. Not every leg bounce with tight leg crossing produces orgasm though, yet this form of soothing still produces comfort, and quite likely a dose of oxytocin to boot! Women may also lightly brush the lower parts of their breasts as they crossing their arms, which is also in effort to self sooth. With careful observation (be careful here) the breast will seem to slightly lift as the second arm crosses over the first, locking it in place. This is one of the postures that becomes much more obvious after being recognized once. Resting the head on a hand or rubbing the back of the neck, wringing the hands or rubbing the legs are all substitutes to more overt self-stimulation. Men might resort to rubbing their temples and women might employ hair touches and grooming or stroking the sides of their arms. No matter how self touching unveils itself, it can show hidden insecurities, so can provide useful information about someone especially when taken in proper context.