Tag Archive for Dislike

Who Is In Charge Of Mirroring?

by  • March 6, 2013 • 0 Comments

An employee enters his boss’s office as he has called a meeting to discuss the possibility of a pay raise. The employee sits down and raises his case. He has been there for several years and feels that he is due for some form of compensation for his loyalty. As he states his case, the subordinate employee appropriately mirrors his boss’s subtle nuances, he touches his face when he does and fixes his hair, and leans forward when he does. As the employee hits on a particularly sensitive issue, his overtime commitment, which the boss has been firm about being nearly mandatory for the position, the boss quickly moves back into a full body steeple by leaning back with his hands locked behind his head and crosses his legs in a figure four. What should the employee do? The answer is simple, he should concede this stance to his boss as its obvious through his body language that he’s not willing to let this issue slide. When it comes to mirroring, it is always best to use it for rapport building, and not to induce hostility. The boss wins when it comes to dominance and should the employee mirror his steeple, would suffer, perhaps not immediately but at a subconscious level this body language will grind on his boss. Eventually, and if repeated with consistency, the boss would sense something wasn’t right which might lead to even worse hours or job details. The boss would only perceive his negative feelings about his employee as “dislike” or that “something isn’t quite right.” If the goal was to usurp his position and take his job, the employee might consider mirroring his stance to set an air of equality or superiority. Similarly, two high ranking individuals should mirror each other to signal that they hold similar power and won’t be easily pushed over.

A dominant person always has more choice when it comes to mirroring than less dominant people. A boss that wants to build rapport with his employee can acceptably let his guard down and mirror his actions. This can be particularly handy when the goal is to welcome a new worker whom is particularly tense or nervous. The boss should still refrain from picking up nervous cues, but he should feel welcome to mirror any other gesture. Therefore, when considering the use of mirroring, it is important to note the relative status in the hierarchy. The rule of thumb is that the most dominant individual calls the shots in mirroring, and so long as gestures aren’t dominant displays, others should feel free to follow to successfully build rapport.

Other Evaluative Gestures

by  • March 6, 2013 • 0 Comments

To conclude this chapter, there are some other subtle gestures that tell us that someone is thinking or evaluating a decision which includes stroking the side of the nose, flared nostrils, pinching the bridge of the nose, looking upwards and looking around the room. These gestures all show us that a person is trying to come up with the best course of action, or to come to a satisfactory decision. Some evaluative gestures also have confusing meanings, for example, looking up might mean that someone is bored or in disbelief – a form of evaluation. When looking up refers to disbelief the person is ‘sending a prayer to God’ or saying “I can’t believe what I’m hearing”. Flared nostrils might also be an evaluative gesture as well because it reveals an internal judgment but it can also indicate agitated or aggression. In the same general ballpark, one might turn their nose sideways by twitching the muscles slightly revealing dislike or disbelief. This last gesture likely has origins in avoiding a particularly bad odor.

These last clues should always be taken in context and be paired with other evaluative cues in clusters, of which have been discussed in this chapter. Many times, evaluative body language shows reserved disagreement, which gives us time to prepare a better case or prepare for a less desirable outcome, such that we aren’t taken by surprise.

Some evaluative gestures:

Nose twitching.

Nose twitching.

Pinching the bridge of the nose.

Pinching the bridge of the nose.

A Caution About Biases During The Baselining Process

by  • March 5, 2013 • 0 Comments

Self hugging can mean that he's shy or just a place to put his hands.

Self hugging can mean that he’s shy or just a place to put his hands.

We also have inherent biases which we must be careful of when try to read other people. Our dislike of certain people could influence us to read their language in a less then favourable light. Knowing that this bias is an inherent possibility, can at least protect us in terms of accuracy, and set up conditions that avoid possibly destructive fallout. This is only one factor to be careful of while reading people as it relates to baselining. Reading lying body language, by example, is very difficult and not having anything to compare it to essentially makes it impossible.

Poker is an excellent game that hones our nonverbal analysis of people, and the best modern day poker players will, with the advent and popularity of televised poker, review thousands of hours of video on their opponents. While some of the time they are watching to pick up on specific “tells” they are also developing their baseline. By doing so, even prior to meeting them they can have some players pegged. They can then use their baseline to determine actions, especially novel ones, that are out of the ordinary. If you’ve ever walked into a new poker group, you understand exactly what I mean. You might know some of the people, but usually there are others that you haven’t yet met add to this a novel context and you’ve got your work cut out for you. Since you don’t know the other player’s baselines you naturally end up being cautious and if you know poker cautious being “tight” can be just as bad as being “loose”. Over time you build their character and they start to “make sense”. In everyday life we call this process “getting to know someone” but in the body language world, we are formulating their baseline. Baselining is really about having the ability to compare someone to themselves.

Nose crinkle can mean a negative thought as in a game of poker. I've, however, see this gesture feigned (and yes I lost the hand over this bluff).

The ‘nose crinkle’ can mean a negative thought as in getting a bad card in a game of poker. I’ve, however, seen this gesture feigned (and yes I lost the hand over this well executed bluff).

Let’s look at arm crossing or even touching the nose. Everyone thinks that arm crossing means that someone is closed and unreceptive. This might be true for some people some of the time, but to others, it means that they are comfortable. If I were to cross my arms, just now, would it mean I was closed? No, it wouldn’t, it simply means that my arms are crossed. The same goes for nose touching as an indication of lying or deception. Some people touch their nose at the end of every sentence – it’s their idiosyncrasy. Does this mean that every word that comes from their mouth is a lie? It could be, but it is not likely. Once we’ve caught someone in a lie we can backtrack and look at the clues that preceded the lie and those that followed the lie to pick up on cues that might have given him away. Poker players do just this, although for them it’s simpler since there really are only two possible scenarios, he is bluffing, or he really has a strong hand. Video even provides professional poker players with one hundred percent of the information at hand, there are no secrets and so baselining can happen very quickly. In real life, things are not as obvious and there is a lot of gray in between the truth and a lie so it takes a lot more effort do develop baselines, however with practice even novel situations with unknown people will begin to appear similar to other past experiences and people. So baselining provides us with information that we can use in the future when lying or any other emotional behaviour is suspected, where we can draw from our database of “tells” and make educated guesses about the truthfulness, or emotional state of our subject or subjects.