Tag Archive for Boundaries

Circular Seating Positions

At a circular table each person shares power making collaboration easier.

At a circular table each person shares power making collaboration easier.

When no leader is

When a known leader is seated at a circular table, power trickles down as the relative distance increases.  In this case #1 has the most power followed by #2, #3, #4 and finally the person who sits opposite.  The person opposite finds himself in a unique situation of having to face the leader head-on!

When a known leader is seated at a circular table, power trickles down as the relative distance increases. In this case #1 has the most power followed by #2, #3, #4 and finally the person who sits opposite. The person opposite finds himself in a unique situation of having to face the leader head-on!

present, round tables can be used to create informal settings unlike rectangular tables that are used to conduct work or to reprimand employees. In offices, round tables are usually a place to relax and converse or to drink coffee. Smart offices will use these areas to build alliances with potential clients, especially timid ones, break down barriers, and create rapport. Round tables can reduce pressure and build trust. Round tables also offers neat divisions or ‘pie shapes’ where each person receives the same amount of space or “territory” that collect into a common center. Square tables on the other hand, have territories that lack clear boundaries which can present their own power struggle.

King Arthur attempted to equalize authority and status amongst his knights with the “round table.” He felt that without creating a head of table, his peers would see themselves as more equal preventing quarrels. Previous to the round table, a medieval king usually sat at one end of the table, with the court jester facing him at the other end. The knights were seated at the two sides with the most important among them seated closer to the king. What King Arthur failed to realize with his round table, however, was the trickle down effect where those sitting to his immediate left and right held the next level of power due to their proximity to him. As one was more removed from the King, their level of status diminished likewise until finally reaching the furthest party. Unfortunate for this person, he faced the King directly putting him in a competitive arrangement! Ironically, and counter to his initial assumption, the round table can still present difficulties in creating positive outcomes especially where a definitive leader is present.

How To Signal I’m Here To Help But Not Be Your Friend – Some Tips For Salespeople

There will be times when we’ll need to tell people that we are there for them, but at the same time, not overstep their boundaries. One of those times is when we act as salespeople where we want to appear helpful but not overly friendly. When dealing with the public especially in retail, we need to adopt a different style of body language than we would with close friends.

When we sell, we need to convey “I’m here to help” so we should convey alertness and motivation, but the message isn’t “I’m your friend” and we should maybe go for a drink sometime to catch up. We’ve all seen good sales people who meet you with a smile, but what is an effective smile in a retail scenario? If we smile too big, we come across as too friendly which can turn some people off. Instead we should perform a slight smile with brief eye contact. This shows them that we’ve noticed them, and are willing and able to engage any questions or need for assistance they might have. Eye contact should be non-threatening and non-challenging. Eye contact combined with our anchoring smile tells the consumer that we are employees, and that we are there to serve them. Your body should show that you are confident and assertive primarily to serve the company you work for, as you have agreed to a certain level of responsibility.

The next step is to identify the type of client you are working for. Some clients prefer to look around on their own and not be bothered and others want and even need to be directed. Others yet, will prefer a mixture of the two, especially after they have identified a product of interest. We know someone is comfortable shopping by themselves because they use sentences such as “Just browsing” or “Having a look around”. Someone that wants more direct help will immediately find a clerk and ask lots of questions and express their needs and general interests. If they don’t find what they want immediately, they will hang around a clerk, or leave altogether if they don’t get the service they require.

Clients that are short and hurried with their verbal language, who make very little or no small talk and speak only of the products of interest, only want to get their items and leave. They won’t want to interact on a personal level or chat about the weather or other such affairs. This is a fine stance in a customer and should be respected. These types of people won’t even see you as a being human, rather, they will see you as a means to their end. We identify these people because they seem to look ‘through’ or over you and seem extremely focused on the product. They will give no rapport signals and very little facial expressions. As a salesperson you should hold a neutral body position and stay relatively expressions and avoid trying to engage them on other levels besides that which directly involves the sale. In other words, sell the product and it’s features rather than yourself. Push them through the product selection quickly, talk about their pro’s and con’s and check them out as efficiently as possible, and you will make them happy.

“Friendly” clients will want something wholly different. They will begin to chat with you, express eye contact and might even touch to establish more rapport. Often the conversation will start off on an item then move onto something much less centered, it could evolve into family, sports or events. For these clients, the relationship is very important so with these types of client mirror their body language and use plenty of eye contact in effort to make them feel comfortable and as if they are speaking to a friend. This type of client is seeking to buy the entire experience including the salesperson and will often buy just because they liked the salesperson. This client requires the salesperson to sell “themselves” as part of the package.

A third type of client is the “follower.” He or she will want the salesperson to take charge. This client is usually unfamiliar with the buying process, or they are unsure of what they are looking for. These types of people stand out to us especially in situations like airports because it is such a confusing affair. They will ask specific questions but these questions might be inappropriate because he or she is not totally familiar with the subject matter. This client will show submissive body language as they try to protect themselves from embarrassment and show willingness to follow someone in charge. Followers will show timidity and nervousness at times, and take up less space than normal. Sometimes confident clients appear to be followers, but they only appear so because they are in a novel environment, or are beginning to shop for an item they don’t have much knowledgeable about. Confident people won’t show such submissive gesture at all, but will otherwise show a desire to follow the salesperson by their verbal language. Confident, ill-informed buyers will still tend to closely hang onto the salesperson like a “follower”, not because they require hand-holding, but rather because they wish to be sold directly and will purchase if enough information is provided.

The final type of client is the “dominator.” They will immediately stare you down and make strong eye contact. They will be suspicious of the salespersons motives and want to maintain control because they fear being taken advantage of. The dominator’s voice will be firm with neutral or negative facial expressions. This client might move into the salespersons personal space and try to intimidate them or they may intrude over a counter or place a bag or coat on it. They may be grabby and use touch to influence the salesperson. In this situation, the salesperson should remain neutral or positive and not mirror the client’s body language or conflict may escalate. Negative body language such as this is usual for someone with a specific complaint. Instead of fighting their language stay pleasant and hear them out trying to show empathy for their situation even if you aren’t actually able to do anything about it. At times, dropping dominant signals can help, slumping the head and shoulders shows that we are willing to submit to them. Sometimes winning the battle includes feigning loss and conceding to their demands.

The Ten Steps To Intimacy

When men and women initiate intimacy they always follow a very specific pattern. While the list isn’t entirely rigid it represents the most universally comfortable way men and women come together. There are cases when some of the steps are skipped, but in most cases, they are simply accelerated making it appear as though steps went missing. While I have no experience with adult movies, I have been told that even therein, men and women follow these steps closely. Here are the ten steps to creating intimacy.

The arm over the shoulder is in

Hand touches shoulder. This form of touching is risky because it implies
some from of connection. If absent, can still be rebuffed with minimal damage and embarrassment, but still breaches personal space boundaries.

[A] Eye to body. The eyes first make contact with the lower part of the body, but hit the face in general, the assets – buttocks and crotch, chest or breast, the legs of women and the overall build of men. If both see mutual attraction they continue to the next step.
[B] Eye to eye. Mutual eye contact is established which includes a long intimate gaze where the eyes travel over the face including the lips.
[C] Hand touches hand. Light touching of the hand, or hand-holding is often the first way distance is breeched. The hand is intimate, yet risk-free, unlike say the breasts or the genitals! Other acceptable first touches include incidental touches such as an elbow, forearm or task directed actions such as helping to put on a coat.
[D] Hand touches shoulder. This form of touching is risky because it implies
some from of connection. If absent, can still be rebuffed with minimal damage and embarrassment, but still breaches personal space boundaries.
[E] Arm encircles waist. In this step, the arm is lowered closer to the genitals so is more intimate. This form of touching, since it requires permission and attraction, which may or may not be present, is highly risky and can spell disaster if not welcomed. However, if it is accepted, it can be used as a test to move quickly to the following step.
[F] Mouth touches mouth. This step is fairly self explanatory but is a huge milestone in a relationship. Most women remember their first kiss long after men do, but even if men forget the exact details after some time, they will always recall their conquest! When two people kiss they exchange a lot more than just spit. Chemicals in the saliva are linked to taste and if things don’t jive at this moment, everything can unravel, and quickly. Women are often heard saying “things weren’t right” or that “he was a bad kisser” and it usually has to do with pheromones they find unattractive, rather than his lack of skill. Women will let men they find attractive kiss sloppily, but mediocre men need to perform at a higher level while kissing! It has been postulated by researchers that if the unique chemical signature of men and women is too closely alike, attraction fails to materialize, most probably due to a desire to avoid inbreeding. Family members carry similar genes and therefore give off similar odors signatures and so kissing is one way to test things out before getting too heavy.
[G] Hand touches head. The head is a vulnerable part of the body so we only allow those we really trust to get close enough to play with our hair or ears or whatever. Touching and stroking the hair, plays an intimate and important role in kissing, especially the good kind of kissing.
[H] Hand touches body. Having passed all the tests listed above, couples will permit each other to explore various parts of their body, at the exclusion of the breasts and crotch and usually touching happens over the clothes. Sometimes brief forays may be permitted, but this sort of intimacy still requires caution. Touching includes stroking, fondling, tickling, caressing and are precursors to sexual intimacy. If all goes well, both bodies will become aroused to the point of no return, pushing them into the next step.
[J] Mouth touches body. Included in this step is hand under clothing. Usually either mouth or hands are permitted to touch the body. This step opens up fondling of the breasts under the clothes, and usually even permits the touching of the genitals over the clothes.
[K] Hand caresses genitals and genitals touches genitals. From steps H onward, body language lacks a visual component and so people usually dim the lights, turn them out altogether or close their eyes so they can eliminate distraction and shift their focus onto their sense of touch and smell. Intercourse is a primal activity so requires just the right ingredients in just the right ratios to work. If something isn’t quite right, then the sequence can be broken at any one stage, even at the last minute, or so I’m told!

Objects As Barriers

The chair is employed to maintain distance.

The chair is employed to maintain distance.

How the environment is used by people can provide clues to their inner thoughts and emotions. For example, propping up against the wall indicates that the person is in need of support (or is really tired) which shows that they are incapable of comfort without the assistance the structure affords. Hiding a portion of the body behind a desk also indicates insecurity and we rarely invite commerce onto ourselves without placing a desk between us and our clients because we require the security it provides.

Imagine what it would be like to meeting face-to-face in an empty room. Desks and tables are more than just places to store notes! The “employee’s line” by which customers are forbidden to cross in retail stores has more to do with privacy, power and territoriality than security. What would happen if retailers could freely move into storage rooms and behind the counter, what about enter the kitchen at a dinner? The formalities of the establishment would drop significantly and it would be like being at home, free of boundaries.

The chair is a prop used to shield the body from "attack."

The chair is a prop used to shield the body from “attack.”

Even podiums creates a much needed refuge, a place of security for presenters where the self conscious can be partially out of sight, or even dodge flying tomatoes! Only those that are supremely confident or experienced in front of others will ignore the podium and instead immerse themselves into the embrace of the crowd. Women who wish to quell an advance by men can steer them away by turning a cold shoulder, a barrier, or if possible, moving to the backside of a chair which can be used as a shield. When nervous around women, on the other hand, men can use bar tops to prop up against to protect them from rejection. As you see, objects are sometimes used as crutches and at the same time indicated to us as body language readers that a person is uncomfortable standing by themselves. In other words, it tells us that they are worried that they might suffer an emotional attack so they limit their exposure. People can use chairs, lean against a bar as discussed, a beam, a table, or might simply use objects like mugs or cups, or even pens and utensils which can figuratively represent make-shift weapons. Obviously pens would never be drawn, so to speak, as a weapon, but they still offer a psychologically comforting mechanism.

Displays Of Ownership And Territory To Indicate Dominance

“Fences make great neighbours” seems like a great truism for our day and we see just as many fences going up as we do houses. Humans are very social, but it is also obvious that we are deeply territorial. While in public, a wife might display ownership of her husband by hooking her arm around his, or he might throw an arm around her just the same. We show that an automobile that we are proud of is ours by leaning up against it or placing a foot on its bumper or ownership of a desk by tossing our feet up on top of it. We display ownership of our houses and personal affair by adding personal touches and might even block the entry to our homes by solicitors through clogging the doorway with our bodies.

Territorial lines are drawn everywhere in our lives from the particularities of our offices and automobiles, right down to the rooms in our own homes, and whom has access to them. We even have boundaries around our bodies which we protect rigorously. The more dominant the individual, the more apt they are to have and hold rigid boundaries about their personal space and possessions. For example, walking into your boss’s office and sitting in his chair won’t come with a welcome reception. But amongst friends, this type of chair stealing happens frequently and can even become a game, due largely to the fact that you and your friends are of equal status. It wouldn’t be uncommon for the boss’s children to play this game with their dad, so in some context, stealing territory is perfectly tolerable with all people.

Only sometimes does first come – first serve, apply to territories. Squatter’s rights as it where is also organized by hierarchy. Those with higher rank can often force others to move, even just by their presence. Sitting at the head of a table is fine so long as you are the highest rank to date, but if someone of higher rank appears, it’s customary to relinquish, or at least offer the seat to them. Members of a staff who are close in rank can sometimes power play each other for these seats at the boardroom table in attempt to move up. The body language in these situations can become very potent as the desires of each party becomes more evident. Your office staff knows which seats are most coveted!
Leaders also get permission to move through doorways first and walk in front of groups instead of follow, and it is customary to allow them to do so. The exception, as always, comes when we wish to usurp their position, challenge their authority, or try to build equality where we might trade dominance rights back and forth.

Placing objects such as jackets and brief cases on a seat can hold it and delineate temporary ownership. It is often easier and more polite to force an actual person to move than to move their unattended personal items to usurp their space. Anyone who has spent anytime at a laundry mat knows how piercing the stares and looks can be when you remove clothing from an un-attended dryer. Break-and-enter-victims complain most, not about being robbed of their possessions, but rather about feeling of violation. It is unnerving to have had someone enter their personal space and hence territory without their permission. Territoriality is a big part of the human repertoire. We rarely think about ownership of people, but placing an arm over someone, playfully messing up their hair or guiding them to where we want them to go by placing a hand to their back, as a parent would his child, are just a few ways that we show others that we own and control them.

Bragging is an appropriate word that describes dominant behaviour in the same context with ownership. Dominance is also not the same as confidence. Dominance just means that someone has specific ideas about how they should be treated whereas confidence is a state of mind where a person remains unshaken emotionally despite what happens externally. Therefore, dominant people can still harbour insecurities about themselves which is evident through ownership because they will spend a lot of time talking about, or drawing attention to their stuff. Naturally, this sort of thing happens subconsciously, or even out of habit. Touching or fondling an expensive watch or piece of jewelry, or going out of their way to be seen in an expensive car are just two examples of flaunting. Truly confident people have no need to show-off to others, their achievements are grand enough to speak for themselves and their earned success emanates from them through their nonverbal behaviour. There’s a fine line between being cocky or arrogant and having to flaunt it in a way that others will find offensive, and being confident, which is exuded seemingly naturally of which people find magnetic. Confidence is one of those things that we all know it when we see it. Dominance that is justified by accomplishments is certainly more tolerable, and with the addition of compassion and empathy, can make all the difference in people’s acceptance of other’s dominance and the behaviour that follows.

Dominance is also expressed through claiming stake to valuable items, or the prevention of touching certain things, or even occupying certain space. Preventing others from doing things, even at random is a luxury afforded to, and by, powerful people. Even when seating is unassigned we often see the same people day-after-day sitting in the same seats. This may have to do with maintain peace when it happens on a first come first served basis, but when there is a shortage of quality positions, as there most often is, we expect to see more dominant players jockey for more highly desirable areas. This is exactly what does happen and because we live in a capitalist society, it happens everywhere and often. Those higher in the ranks will have the best parking spots and the biggest offices, with the best view.

Thwarting dominance by ownership is fairly simple but also a possibly caustic affair. It can be done by stealing a seat which will be seen as an invasion of territory, it could include getting into their personal space, leaning on their cars, putting feet on their furniture or desk or being overly-friendly with them. Being intimate with someone they are close to, such as a current or past romantic partner, or as in a father-daughter relationship, his daughter, are all ways to fight dominance head on! Obviously, you must be careful what you choose, as head-to-head dominance struggles are the beginnings of war! When there is an imbalance of power between dominant people, one party will quickly succeed to the other, but when two parties are evenly match, or believe that they are, the struggle can draw out indefinitely producing emotional of even physical injury. So instead of antagonizing your dominant counterparts, instead work on building your own dominance independently of their through confident body language, examples of which are peppered throughout this book!

Introduction – Chapter 6

Laughing is a primitive fear response - so to elicit laughter just surprise people with wit.

Laughing is a primitive fear response – so to elicit laughter just surprise people with wit.

The word humour comes from the Greek humoral referring to medicine (humours) that was thought to control human health and emotion whereas a sense of humour is the ability to experience humour. Humour depends on culture, education, intelligence and also context. Humour also has many variations such as slapstick thought to be a rudimentary form, and satire which was thought to be a more educated version. Laughter, on the other hand, is what results from humour and helps clarify emotional context (by defining amusement) between people.

Humour is deeply rooted in human evolution and is thought to be centered in two regions of the brain containing von Economo neurons which help us move though a complex social environment. Since laughter is universal it is thought to be a tool used to break down boundaries between people and cultures and create bonds. Laughter, as we shall see, is contagious and releases a host of pleasurable hormones throughout the body. An entire branch of therapy exists devoted to laughter as medicine.

In this chapter we will examine the different types of smiles including the Duchenne smile, the tight lipped smile (high and low intensity), uneven smile, the upper smile, the grin or smirk and the broad smile. We also cover the origination of smiles and laughter, their contagion, how they generate leniency and who smiles more, men or women. We will also hit on laughing cycles, the theory of jokes and when to avoid telling dirty jokes, why women should not grunt when they laugh and how laughter is linked to health.