Tag Archive for Benchmark

The Business Gaze

by  • March 5, 2013 • 0 Comments

When engaging people in business it is important to hold the correct eye contact. Eye contact begins as soon as you wish to engage someone, but doesn’t happen continuously and in varies with whom you speak with. In fact, eye contact should be held about eighty to ninety percent of the time when men and women speak or when women speak to each other, but when men speak to each other, eye contact should be held only about sixty to seventy percent of the time.

If gaze is held for too long while men and women speak, men will evoke feelings of discomfort in women whereas women will evoke feelings of sexual interest, context permitting or dominance. If eye contact between men and women is any less than the eighty to ninety percent benchmark, both sexes will read disinterest. On the other hand if gaze is held too long amongst men, it is read as aggression, or if too short, as a lack of confidence or shiftiness. Women who wish to level the field in business can use gaze to their advantage by holding it longer than normal to increase their dominance or conversely can invoke protective feelings in men to gain resources by showing less eye contact and hence appearing more submissive. Women who increase gaze time while speaking with men will make them feel much more insecure and uneasy than that which would be caused by men against women. Men are not accustomed to taking on submissive roles especially when in the company of women, thus any women who wishes to use this tactic should be prepared. Women should always use their discretion and take their rank into consideration to decide which type of gaze is most appropriate.

As we have seen thus far, eye contact indicates that we have someone’s attention or that we are paying attention. We also discovered that while eye contact is important, we shouldn’t hold eye contact for too long lest we appear to be staring or overly dominant and while we are in the company of friends or lovers we might check out the rest of their overall physic, their clothing, their shoes and so forth, doing so in a business setting is not recommended. As noted previously, the friendly gaze travels a triangular pattern from eye to eye and then to the mouth, whereas the intimate gazes travels the same pattern with forays to the lower regions of the body in order to be “sized up”.

In business, it is important not to cast our gaze below the neckline so as not to appear sexually interested. Most of the business gaze is spent traveling from eye to eye and down only as far as the nose. The goal of the business gaze is to show interest and intensity but omit any sexual indicators. To convey an even greater seriousness, the eyes should travel from eye to eye then to the forehead, but never any lower. If you note any up and down gaze patterns from an opposite sex employer, you can be fairly certain they have more than just business on their mind! Also, men with female bosses should never allow their eyes to travel over their boss’s body unless they wish to convey sexual interest (and are prepared for the repercussions that might stem from it!). For every other encounter that is undefined or undetermined use the gaze pattern most likely to yield the response you desire. So if you wish to create friends, use the friendship gaze pattern or if you fancy someone, create intimacy with the intimacy gaze pattern and make eye forays across the face, to the lips and down to the crotch or breasts but if you want to keep it professional, keep all gaze around the eyes, nose and forehead.

Indicators of Invasion

by  • March 5, 2013 • 0 Comments

'Ventral denial,' or turning the front of the body away is a sign that there is discomfort.

‘Ventral denial,’ or turning the front of the body away is a sign that there is discomfort.

There are some very simple ways in which people indicate that they are being invaded, and they are important should one want to avoid offending them. As we have learned in this chapter, personal space is important to all people and so we want to be cautious not to intrude on others for two reasons: first, for the sake of the comfort of the people around us, and second, for our own sake, so that people don’t attach negative ideas to us.

Strangers should be given the most amount of space until we get to know them so we should avoid breaking the five foot separation mark unless invited to do so. While it might seem rude to keep a new acquaintance at a distance and five feet might even seem like a huge distance, it’s a clearly defined ritual and a benchmark that most people find commonplace. For those that use touch to display connectivity (the touchy-feely ones) should show reservation at least until proper rapport is built and your acquaintance shows relaxed and open signals. Handshakes are common across most culture and are acceptable greeting method when meeting new people. The kiss-hello and other more intimate methods to greet find their place in many cultures, but the handshake is becoming more and more popular across the globe, so it’s a fairly safe bet it will be well received. After the handshake is complete, on should take a step back or to the side to converse. Next, you should allow the other person to define their preferred zone in which to carry on the remainder of the interaction. This is done by allowing them to move forward or backward if they desire. Eventually you will find a happy medium between you and them, so do avoid continuously approaching or leaning forward, in other words, plant your feet and keep an upright body.

Your partner will signal that you are encroaching on them and making them feel uncomfortable by taking a step backwards. If this isn’t possible due to space restrictions, or while in tight quarters such as an elevator, or if continuously followed by advancements, your partner will begin to pull their heads backwards and away. Even when space is not limited, we may find that polite people that don’t wish to overtly show that they are being infringed upon may also simply pull their heads back versus stepping backwards. If you find that you are constantly moving forward, then it’s likely because your comfort distance is less than the comfort distance of others.

Others might just show a bigger smile (possibly showing stress) and simply pretend that nothing is bothering them, but as soon as eye contact is broken or when their speaking partner is distracted, will take a step back. Others still, can pull their arms up and out to reserve space or can use their hand on the sleeve of the other to keep them from advancing. Arm crossing also demonstrates a negative posture and is used to shield the body so this can also indicate encroachment. Respecting other people’s intimate zones is extremely important. Invading people’s space can cause anxiety, irritation, anger or fear. If all else fails, you know you’ve exceeded the general personal space of others when your eyes begin to fuzz or cross, or you feel the uncomfortable sensation of warm breath on your face. When all else fails, take a step back and let them close the gap.